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Found 7 results

  1. I ordered a car part from a company called Autodoc.co.uk The part was posted on the 19th of September and was due to be delivered on the 24th of September. As I was going to be out at work I arranged to have the parcel delivered to a local parcel shop so I could collect it later. I used the DPD app on my phone to do this. On the morning of 24th of September I received a notification on my phone from the DPD app that stated I had changed my delivery date to the 30th of September. I used the live chat on the app to ask why this had changed and I was told that a shift manager at the loc
  2. Hi all, First time posting here but really need some advice. I'm a small business and use DPD regularly for shopping within the UK. I dispatched an order to the EU on DPD classic which has been subsequently lost on transit (also dpd staff have mentioned it being stolen - but nothing has been done about this). A search was conducted and nothing found so they've closed it today and offered £8.78 in liability. The value of the item was declared as £2000 on the customs form so was taken aback with their offer. The t&cs for this specific shipping option states anything
  3. Hi everyone, I need some advice on behalf of a friend. He started working as a self-employed DPD franchise driver last year. It means you get the title as self-employed but essentially you drive their van, you wear their uniform, they tell you what hours to work & theres little say on your part in this. During the course of his working day, he got into an accident. The insurance companies stated that they could find nobody to be at fault for the collision and any damages were paid for. I believe the other guy who was involved in the crash had quite a high excess
  4. I ordered something for a birthday present last wed and was supposed to go to a near by Halfords as a pick up point but I'm still waiting and it's not arrived! DPD said it would be in HALFORDS after 12pm thursday 31 dec.... IT NEVER ARRIVED! Called DPD up and said what the hell is going on and they said it will be in halfords after 12pm 2day (MON) gut feeling it won't be in though! Anyone else had/having probs with them?
  5. I dread these delivering. Seriously thinking not to order online if these are the only deliverers. Cost me £4 in phone call to sort their wrong delivery attempt. Wasted a whole day waiting to be told i wasnt in. Calling card left at wrong house. On complaining i was told they would speak to driver to sort "confusion". The second attempt was rescued by me being outside and able to intercept them on way to another wrong house. Yesterday a different driver, lost himself, thankfully i was hovering in the car park and was able to tell him what road he was in, and yet again inter
  6. Hi all, I ordered a honey and bee pollen from Bulgaria worth £300. The sender is a shop there. He took the parcel to Bulgarian firm Speedy, they checked the contain, accepted the way the parcel is packaged and took it from there. I paid in advance for all of that. The shop does not operate policy to refund money abroad. In the end of the day they have kept their part of the deal - sent me the package with everything inside. The package went smooth - I checked online tracking page of Speedy-Bulgaria. In Germany, where the parcel had to be given to DPD the parcel suddenly stopped for a we
  7. Hi! I just joined to ask a question as I am in dispute with the sellers currently and need advice. I ordered some goods on Monday to be delivered on Wednesday between 9am and 5.30pm. I paid £9.99 for this exact delivery slot as it's the last day off I have before Christmas so I really needed it then. It didn't turn up and instead I got an email this morning saying they were delivering it today whilst I was at work. I'm angry because I now cannot get the item as I have no 'safe place' on the property to leave it, it's not suitable to be bought to work as I then would have to somehow get
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