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Found 120 results

  1. I wonder if anyone could advise me on behalf of my son. His car recently had a problem and he called the RAC out to deal with it. The car, which is automatic, was towed to a garage. The car was hooked up and driven at 50 miles an hour or more, this resulted in his gear box being damaged. His car was repaired for the original problem when it broke down but the garage commented on the problem with the gear box. Renault recommended that a car being towed should not be over 15 miles per hour. This has been taken up with the RAC who have taken 3 weeks to get back to him to say after speaking with the RAC man concerned that they would not be able to help with the cost of repair to his car and other costs. They still had the tracking of the speed and have said it was only going at 30 miles per hour. My son has asked for a copy of the tracking information but the RAC spokesperson who is dealing with his complaint have said they cannot or will not supply him with a copy of the tracking. The garage where the car was repaired have said the tracking information would prove it was the speed that has caused the gear box failure. The car is old and that is what the RAC are saying, it is because of the age of the car. If that is their reckoning why do they not just supply the proof. Is there anything he can do to get the RAC to supply him with the tracking information? Any help greatly appreciated. His car is in the garage by the way and will cost over a £1000 to repair, as my son is self employed and uses his car for his business he has had to get a loan to buy another car.
  2. Hi All, To keep along story short, we bought a toilet didn't like it so sent it back to victoria plumb through DPD couriers, we have been told the goods were damaged and won't get full refund. Who is liable? Many Thanks.
  3. Hi, I was driving my Mini Cooper (2011) on my new housing development. I drove over a speed bump which was quite high, and as the car came down from the speed bump, the bottom of the car (sump tank) caught a raised drain directly after the speed bump. This resulted in the entire engine oil being leaked across the road. I didn't realise until around quarter mile down the road the oil light came on. I didn't drive the car any further and had to have it towed to a garage. The garage have said that it doesn't look to have damaged the engine, and it will cost £800 to fix everything due to no after market parts being available. However, I was hoping to get some advice on how to proceed. The roads aren't the responsibility of the Council yet, and are technically meant to be maintained by a site management company. They have refused to admit it's their fault. I'm not sure whether to: 1) Go through our insurance and call on their services to repair the vehicle and attempt to reclaim the costs from the site management. 2) Pay the repair costs ourselves and file a small claims court case to try and build a case to recuperate the costs. There were no signs on the road to say raised drains would be higher than the rest of the surface. The speed limit is 20mph which wouldn't have been exceeded due to only just turning out of our street and having to brake to go over the high speed bump. Thanks in advance for any suggestions on the best way to deal with this. I have attached a picture of the drain and road after the incident. As you can see the oil has poured out after coming in contact with the drain. The speed bump is located where the picture was taken from.
  4. Hi, Someone has damaged my car and left a note saying sorry here is my number. I have spoken with the guy and he wants to make a claim through his insurance company. He is asking for my details etc. Question is - does this affect my no claims and will it raise any premiums for me next year? Having spoken with my insurer (XS and their £3k excess) I can not trust them and want some advice. Thanks
  5. Hi everyone I use a courier company, i will call "TPC", who in turn use DPD. I have to say on the whole the past few years has been event free but a few months ago we sent a 3D printer to someone to use and it was smashed up really badly. The recipient took photos and has emailed us stating the damage was beyond dropping in his view and we have loads of photos of the box damaged etc. I reported the issue immediately and TPC were originally very sympathetic etc. I have to say I was shocked at the damage, you would have had to try really hard to do what they did. As the client needed to get printing urgently, I resent a new identical printer out, only this time this one had a glass build plate, so about 30x20, super tough, heat resistant glass plate that the plastic is printed onto. This was in fact a bespoke upgrade I did to this one but the plastic plate was also sent. This printer was also sent insured fully. This 2nd delivery went horribly wrong yet again, with a tonne of damage done. We sent both printers in the original boxes, designed for transporting them. They are thick boxes, with the original polystyrene inserts. Loads of space etc. we also used an outer box with more packaging to be safe. The packaging has never been challenged, in fact DPD stated that it was fine. long story short. I know DPD have accepted both claims (although irrelevant as the contract was with the 3rd party we use, TPC). I am still waiting for any decision, I have emailed multiple times and so we logged a small claims track. Unfortunately the printers are no longer made, so I have asked for the replacement cost of the latest available model for both printers. The defence is that they will not pay as there was glass in the box (even though only the 2nd item had glass in it) There is no consideration about the first delivery that had no glass in it at all. I have sent the court questionnaire off, have stated I am willing to mediate and I am waiting. No solicitors seem to be involved at this point, certainly no legal sounding stuff has come back from the defendant at this point. Just want some help and advice really. I have basically lost a part of my little business due to these printers being damaged beyond repair. Questions: 1. I have no doubt that I will get the compensation for the 1st Printer as there was no glass and it was clearly in breach of the Sale of goods and services act 1982, (reasonable care and skill clause). however What about where there is a piece of glass in an item? I have never actually claimed for this extra add on, I feel that if they had delivered properly in the first place I would not have had to send the 2nd printer out and also the glass did not cause the damage, it was just "also" damaged, but again I am not claiming for this. 2. I would normally claim for the cost of the item if damaged. However in the case of the model being superseded and no longer being available. Is it OK to claim a little more for the latest available model? I have averaged the price from 5 retailers and would genuinely be buying these to simply replace my lost printers. In my defence it is a real pain in terms of retraining and new software to learn a new machine. Any help would be appreciated on the best course of action and of course I will post everything up here so others can learn from my mistakes and hopefully successes!! I am about to go through mediation, but can't find much on the process here. Has anyone gone through this process as a claimant and is there any advice anyone can give. I have been told by the CAB that it's a chance to "negotiate" but Ii'm not sure if negotiation is what I want to do, i'd really like the defendant to try and see the light. Also can the defendant deny wanting to use mediation? Any help appreciated.
  6. Hi all, Yesterday I had my classic car transported to a new storage location via an agent on Shiply and the driver damaged the car twice - once during loading and again when unloading. The first instance is a little complicated: I had forgot to tighten the anti-roll bar bolts and it had dropped down, rattling on the loading ramp. However, rather than check what the problem was, the driver heaved the car back off the ramp with such force that it inverted the ARB and crushed the chassis rails underneath. I had gone to get cash while this happened and only returned in time to see him hauling the car off the ramps. The second instance was when unloading at the other end: the driver rolled the car off the ramps and then pushed it with his backside / hip and dented the tailgate - this happened right in front of me. I didn't notice he had dented it until after he'd hurriedly left and I moved the car into the barn, so didn't get to confront him directly. I wasn't going to make any kind of fuss about the initial damage, as it was a combination of our errors that lead to it, but the dented bodywork is just unacceptable. I messaged him when I got back last night: Hi Tony, I have two big dents in the tailgate of my car from where you pushed it off the bottom of the ramp. The damage to the chassis rails I was willing to take on the chin as it was a combination of our errors that caused it, but I'm really unhappy about the bodywork damage. How do we go about making an insurance claim to cover the tailgate damage? Which seemed kind of OK to me.. I was furious but tried to be civil. His response came in three messages: 20:18 - Really, you didn't bolt the anti roll bar linkage on the car, any damage of any was caused by you not putting things back together properly. Your car damaged my truck. So please don't try this crap on with me 20:20 - What a [problem] artist 20:27 - I have just checked the cctv on my truck, there's no damage I can see done when loading or unloading your car, plus your car was covered up. I will gladly see you in court for making false insurance claims. The first two are nonsense, as I'd told him I wasn't trying to place blame on him for the damaged chassis, as the ARB should have been secured. The third is what I'd like help with, because he's claiming to have CCTV footage. I haven't yet responded, so am hoping for some advice on how to proceed first. The car was covered, but the area of tailgate he damaged was exposed, so if he does have CCTV it should show everything. I'm unsure whether I should ask for his CCTV footage, because (if it even exists) he may very well delete it. The guy clearly goes from 0-100 quickly and I don't want to ruin my chances of making a claim for the damaged bodywork by his rash decisions. Can anyone please advise how to proceed from here? His service was fully insured up to 30k according to Shiply.
  7. Hi, I was hoping if someone could give me some advice in best way of tackling the damage to my property caused by my local council this morning. :-x:-x I came home this evening to see my rear gate in the garden which leads on to the access road at the back of the house broken, as well as brick wall knocked down. It appears this morning around 11am one of those caged type vehicles operated by the council was collecting rubbish along the road. From the CCTV footage I have (link below) the vehicle stops outside my back gate, as it drives away the gate at the back of the vehicle swings open, hits my gate taking it clean off it hinges and taking a wall down with it and damaging my neighbours garage and fence. Someone witnessed the incident and took the registration details of the vehicle and it does seem it's from my local council. What is the best way of approaching this, as it's going to cost a lot of money to put right and I don't see why I have to pay for this though my home insurance knowing full well what and who caused the damage.I will be making a formal complaint to the council tomorrow and have also reported this to the police. Can I issue a council with a 7 days notice to repair the damage or go to small claims court. I can't leave it like this for to long as my house is not secure and anyone can walk in through the back even through I have temporarily fixed the problem. Any advise will be greatly appreciated, particularly what you would do in my situation. https://ibb.co/b5vmuz https://ibb.co/d98T7K https://ibb.co/ivPPge Link to video below. https://vimeo.com/user89721934/review/290783305/28eaa7e079 Thanks
  8. Hi We are a small block of flats managed by our own residents. One of our leaseholders ordered some post boxes from an online retailer who it was thought was reputable and could be relied upon to supply us with two banks of post boxes. The post boxes arrived on a large pallet and the lady who ordered them did not open them at the time as everything appeared to be ok from the outside,,,, A few days later she took a brief look inside the wrapping only to discover that the pallet had taken a knock somehow and the weather shields which surrounded the post boxes had been damaged,,, The lady who ordered them then contacted the supplier to tell them about the damage, and they told her that there was nothing they could do as she had not checked the delivery on arrival. She disputed this, so they then told her that she should take it up with the delivery company,,,, After considering what they had said, she then told them that she was not happy with the goods and that they should rectify the problem,,,, they eventually agreed to send new weather surrounds for both banks of letterboxes, which they said could easily be replaced as they were bolted on. But, a few days after when one of the directors decided to unpack the pallet properly to check the rest of the contents, it was discovered that there was also dents and scratches on some of the post boxes. Please can you advise what would be the next step, can we ask for a refund, as the post boxes are not in good condition and cannot be replaced individually as they are pop-riveted together,,, Any help would be gratefully received, and am I right in thinking we have 30 days in which to ask for the goods to be replaced, or a refund?
  9. Hi everyone, I have joined this forum for some much needed help. I bought a car from Available Car (i won't say which one or no doubt they will email me and kick off) with all cars they offer a 3k 3 month warranty. I noticed the car had a window fault and also a mechanic had noticed during the service the spark plug plug rail had a spark plug damaged. I contacted them and they told me it was no worry and i was covered under warranty so to bring the car in. I took the car to them in July and they diagnosed it did have a fault and they would repair it once the part came into stock. I asked them to put this in writing, they did do this. They then did not call me for 4 weeks and so I chased them, i was told to bring the car to them on July 31st as the part had come into stock. I took the car to them on July 31st and left it with them to repair. Now my car for road safety purposes and also car insurance purposes has a transcend dashcam which records inside the car and the exterior. I left the dashcam in and gave them the keys, they then did a pre-check on the car for any dents/faults etc and only noted a driver side alloy wheel being scuffed. the next day I got a phonecall on 1st August to say everything was repaired. I went to the car and noticed damage to the passenger side door (a scratch) and a chip on the edge of the front bonnett and grill. I notified them of this immediately and also I discovered the window was not repaired properly. They told me they would rectify the issue and asked me to let them have the car longer. I then decided to take the dashcam out of the car and look at the dashcam footage to see how this damage could occur. When I got home i found quite a bit of footage I would deem shows they did not take reasonable care of the car. One clip shows a gentlemen cleaning the car with a dirty cloth, another with his sweatshirt and in one clip a gentlemen who seems agitated he has to take the car to their workship for repair and is muttering words like *** sake every few minutes or so. In this clip I also believe you can hear stones hitting the car so hard that the camera has caught it which may have caused the chip/damage to the grill and perhaps bonnett. I also noticed they drove the car around without seat belts on and using mobile phones. As soon as i found this footage I contacted them and their branch manager contacted me and told me the cars are kept in a rocky compound and stone chips could happen but that they would rectify this (he rang me). He also asked for a copy of the footage I explained this was 50gb of footage and over 50 clips stemming throughout the day i would have to put this on a file sharing site like youtube for him to view . He said that was fine. I waited until 4th August and rang them again they told me the grill would come into stock on 5th August as it needed a whole new grill and that they would touch up the bonnett area. On the 5th I heard nothing and rang them, they told me the grill had not come into stock and I could collect the car and they would ring me once the grill had been ordered. I went to go and get the car on the 5th August and noticed they had polished the passenger side scratch down however the damage to the grill and bonnett was still apparent. I then got into the car and noticed my USB had been stolen and also some cigars which were from Bulgaria alongside some glasses had been damaged. I didn't leave site and immediately reported it to them, with it being a Saturday the workshop had closed they helped me search the car for the items and some of the staff but we could not find these. I was told they would investigate and call me back. I was so angry that I rang the police and reported it as theft as the usb was a 64gb drive which had my music, images of my family on and also navigation maps and connected to the vehicle you see. The police gave me a incident number. I then said that the branch manager was waiting for the footage and explained I found it very unusual that i had filed a complaint about the treatment of the vehicle in their care and now items had been stolen/damaged consequently. I also told them that I wanted a copy of their car signature sheets for hand over to them as it had no disclaimer about leaving property in the car neither did their premises. They gave me this. I then got a spare 8GB usb and went to try and copy the footage onto a USB so their manager had it, unfortunately the one to two clips were bigger than the whole usb, i put screenshots on there and a video of the dashcam and how it should sound without stone chips hitting it. i gave it to a gentlemen at available car whos name i took and he promised it would be handed over to the branch manager. I was furious and went home and did upload the clips to youtube, youtube told me I had to blur out people's faces so I did that using their blur tool. Admittingly I shouldn't have put the footage on youtube and exposed them, but I was so angry that one of their staff had stolen my stuff that I did lose my cool. 3 weeks and have gone by and I sent them two letters and these are copies of the letters- this letter i sent on the 4th august directly to the branch manager via email(when i was furious)- Dear Avallable Car Reference: XXX On 31st July 2017 I took the above vehicle- XXX into your garage for repair of two window faults and a snapped bolt in the spark plug rail which were on the vehicle when I purchased it, which under your warranty agreement and the Consumer Rights Act 2015 and Supply of Goods and Services Act 1982 you agreed to rectify. While in your possession for these repairs the car was damaged/missing items as follows: Car was scratched on the door with two scratches in a t shape on the passenger side door. This scratch remains on the vehicle and has only been partially rectified although has been lightly polished off by Available Car there is still a slight line/mark remaining now in a straight line. Stone chips were marked on the front bonnet’s edge of the vehicle where it is lifted and opens and in the chrome grill surround area of the front bonnet Car Headlights was left on which may have caused battery damage and require replacement/drain/inspection. Two items went missing from the vehicle. One item was returned damage to me (some designer sunglasses were bent) Your staff’s pre inspection of the car stated no bodywork faults with the vehicle except wear and tear on the car’s alloys, before it was handed in, which is evidence they were not on the vehicle before it was handed to you. You were under a legal duty to take care of my car while it was in your possession, this did not occur. When you take your car into a dealership like Available Car, it's protected under the law of bailment, which says that anyone you entrust with your property has a responsibility to take reasonable care of it. If they fall short of this, they're responsible for any damage or loss incurred while your car is in their possession. In addition, the Consumer Rights Act (which replaces the Supply of Goods and Services Act from 1 October 2015) says that your dealership must provide its service with reasonable care and skill and will be responsible for any damage/loss caused if it doesn't. Dealerships might display notices denying responsibility for loss or damage to vehicles in their possession however I note that I have checked the paperwork shared on drop off to you, photographic evidence of the documents I signed and also photographic evidence of your premises you have no notices/disclaimer regarding this. Photographs have been taken and stored to verify this. Under the Consumer Rights Act, which replaces the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contract Regulations 1999, the Availble Car sales agreement terms and conditions- these can't be used to try and take away, limit or restrict my legal rights in any of your contracts terms and conditions for your responsibility to duty of care of the vehicle. Therefore I am within my rights to ask for my car and the missing items to be replaced and repaired or be reimbursed. Whatever the cause, it’s very unlikely that a court would uphold any claim from your company that you are fully or partially to be exempt from all responsibilities here, espically in this case where there is dash cam 1080P HD footage of your staff and an independent garage/s who can confirm that my car’s bodywork was free from damage. I was informed that the car was repaired on 1st August. I checked remote access dash cam footage which showed that car did not go to an Audi dealer as I had been led to belief by your staff it may do if they can't rectify the issue. There was no evidence that any repairer saw my car as if they had they would have had to check the automatic window which would have caused the dash cam to start as soon as the vehicle is started and just that it was in the workshop to have the spark plug rail fixed, which the images on the USB provided to you show. The window can not be operated without the car starting. I asked to see proof that a mobile mechanic had been and no paperwork was supplied. The Consumer Rights Act 2015 and Supply of Goods and Services Act 198 requires you to use reasonable skill and care while carrying out work.- THIS DOES COVER MISLEADING CUSTOMERS OVER THE REPAIR. The fact that the vehicle was damaged while in your possession is evidence that you failed to take reasonable care. The dash cam footage shows damaging stone chips/excessively forceful driving and noise whilst the car was moving from site to site and this may be due to your site being untarmaced and worn access roads but in this instance seems to be as your staff member was upset he had to repair the vehicle. If your grounds could cause marks or chips, there should be a disclaimer again which you do not declare to customers or have any legal disclaimers to warn customers of. I have now had the car back to me on 5th August, a light scratch remains on the passenger side door and the chrome grill is still not rectified as ‘the part has not arrived’ and I have found contents have been stolen from the vehicle. The car head lights were also left on, which I have photographed and may have caused battery loss. A USB stick which is a 64GB unit is missing and I am informed your workshop deny to have it alongside expensive cigars which were purchased from Bulgaria on my recent holiday. Your staff have helped search for the missing items and been unable to find them in the vehicle when I reported this whilst the vehicle was on site. They have told me they hold no liability for personal items left in the car during when it is in your care for repair. I have taken photographic evidence of your building and premises alongside the car repair paperwork and this lack of liability is not in writing anywhere, therefore you are liable. This theft/damage has been reported to the Leicestershire police force and they will be investigating this matter as I intend to fully prosecute who has stolen my property. I believe they will be in touch with you shortly and are interested to see the dash cam footage too, specifically the mobile phone usage whilst driving. Since reporting this to you and speaking to you, you informed me and implied to me from my understanding that your impression is that my car’s bodywork was poor condition originally when it was bought to you and it is implied none of the damage was caused by Available Car however you will rectify this anyway, which I believe to be untrue and unjustified. C J Bull Motors in Arnold, Nottingham CHECKED both the front and back bumper on Saturday 29th July (these were the areas resprayed) and I have receipts to prove this alongside photographic evidence as I constantly check my car and care about this car so I have it checked the bodywork regularly as part of its regular valet/maintaince. Both the AA, C J Bulls Motor Bodyshop and Pitstop Garage Mechanics do not agree the car’s bodywork was ‘poor condition’ and rated it is as good/excellent on their inspections of the vehicle. There was no scratches or damage to any panels of the bodywork as per the photographic evidence I have and witness statements these professionals have agreed to provide. If the car’s bodywork was poor when it was purchased as implied by Available Car then I was mis-sold the car which is a breach of the Sales of Goods Act as at no point was this mentioned to me or put on any paperwork. Whoever removed the USB device had to go into the glove compartment where the USB ports are to remove the USB drive and none of your staff had any reason to go into this area, therefore I do believe this was a intentional theft. I have invested money into the vehicle in both servicing and bodywork costs to rectify the ‘used’ condition of the vehicle and ensure it is well looked after, so this is not a lack of care on my part which I can provide evidence of. I strongly believe the missing USB was removed by someone from Available Car to stop the dash cam recordings from reaching management after I contacted them on 3/8/17 as the thief believes it holds the camera footage of them from 31st July/1st August, however sadly they are wrong . The packaging for the 64GB USB that is missing and was stolen, is now in your possession as this was in the vehicle at the time and handed to XXX under CCTV at your branch. The spare USB you hold images of the clips from is only a separate back up 8GB USB to be clear which your IT team can verify. As a result of this theft I am now left with no USB devices whatsoever for my vehicle to use. I have also lost personal images of my XXX, music, videos and all my paid navigation content which were on the USB stick including purchased navigation maps. The reason I believe someone stole this USB on your premises is as the dash cam caught footage of staff driving my car whilst answering and using their mobile phone without wearing a seatbelt. This is an illegal motoring offence (the police have confirmed it is as your area has a public road and public access and it not thus deemed as private property). The dash cam footage also showed a member of staff swearing inside my car and where it was moving about several times causing paintwork damage and not using proper cleaning equipment to clean the car which may have caused scratches. I have been left upset and angry that now the final straw for me is my car being returned to me with my Rayban Sunglasses bent, USB stolen and cigars stolen..in essence property being stolen and damaged. Because of this I no longer wish to enter into correspondence with you via telephone until you rectify this matter immediately as I am very upset about this all, so you can contact me just via email as I refuse to discuss this matter any further with anyone from Available Car via telephone- your branch have had numerous oportunities to rectify this and failed. You can email me your resolution. Youtube video links- REMOVED These links will be removed when the matter is resolved and for now have been kept private. I look forward to receiving, within the next 7 days, your written proposal to agree a satisfactory repair, at no cost to me and at a garage of my choice as I no longer have faith in you at Available Car. I also look forward to receiving a cheque for the missing items and repair of my Rayban sunglasses that were damaged alongside a form of compensation for the upset and inconvience this matter has put me at. If you fail to respond in that time or to do the above, I shall exercise my common law right to employ another garage to carry out the work and look to you to bear the cost. Any attempt to resist paying such a bill would leave me with no alternative but to issue a small claims court claim against you in the county court for recovery of the money without further reference to you. However, in accordance with the Civil Procedure Pre-Action Protocol, I would be willing to refer my case to the Motor Industry Code of Practice for Service and Repair, as I understand they have a free conciliation and low cost independent arbitration scheme. This would be a way of successfully resolving my dispute without resorting to legal action. Please confirm whether you are a member of the Motor Industry Code of Practice for Service and Repair as I will be also be passing this matter onto them. Yours faithfully, I rang them since sending the above letter and have recorded the phone calls, they constantly fobbed me of telling me it was being investigated for a few weeks and I got fed up so sent another letter shown below This letter was sent via email and post to available car and the branch manager- Dear Available Car Ltd Reference: Damaged Vehicle & Stolen Contents NOTICE: Intentention to commence Legal Action As it has not been possible to resolve this matter amicably an you have failed to respond to me since August 5th, it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct to warn you that I intend to take legal action against you. As you are aware my car has suffered damaged to the front bonnet, front grill and passenger side door whilst in your care. The car has also had numerous contents stolen and damaged whilst i in the vehicle has shown that your staff did not take reasonable care of my vehicle and did not clean the car with adequate cleaning equipment. I gave you since the 5th August to rectify this matter and you have failed to do so despite contact from myself to chase the matter. From you I am claiming the full cost of the repair to the parts of the motor vehicle you have damaged and replacement costs of the stolen/damaged items in the vehicle which total £1018.97 I have calculated this sum based on three quotes from three independent garages I have had inspect the vehicle and damage occurred. The cheapest quote I have obtained was of £802.18 including parts, paint and labour. The value of the stolen and damaged items totals £136.79. I have also occurred bills in telephone call charges and time equivalent to £80. Listed below are the documents on which I intend to rely in my claim against you: Pre Inspection Report of the Vehicle taken on 31st July by Available Car. HD 1080P Video Footage Evidence Footage clips taken from Vehicle’s Dash cam of Exterior and interior of the vehicle. Pre inspection quotes of the vehicle’s damage taken from 3 independent garages. Photographic Evidence taken of premises of Available Car which show no disclaimers regarding damage/stolen contents. A copy of Leicestershire Police's report into the theft/damaged contents of the vehicle which is being investigated by XXX In accordance with the Practice Direction on Pre-Action Conduct I would request that you provide me with copies of the following documents: A copy of all mileage logs you took at each repair A copy of every pre-inspection report of the vehicle that Available Car have taken every time they have attempted a repair and had the motor vehicle left with them. A list of employees who worked on the vehicle and had access to it CCTV footage of where the car was kept on 31st July-5th August A full list of their procedural investigation and what action has been taken since the complaint was logged with Richard Kennedy. I also note that Available Car Ltd have attempted to contact the file sharing site that some of the clips are being hosted on to claim a privacy infringement breach against me. I have responded to this with the site’s host and the host site has agreed no breach of privacy has occurred and has kept the clips up. I would like to remind Available Car that attempts to hide evidence like this are not professional and will not resolve matters. This footage was recorded in a vehicle which legally belongs to me and is my legal property and therefore the law only refers to video content being illegal if it causes ‘intent to distress’. These video clips are not all of the evidence to hand therefore do not cause any intent to distress and are done to help warn and prevent future consumers from having their vehicles damaged like mine has been. I am allowed to host this footage under Article 19 of the Universal Declaration of Human Rights, adopted in 1948, which states that: everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers. Regardless, I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution (ADR) in order to avoid the need for this matter to be resolved by the courts. I would invite you to put forward any proposals in this regard. In closing, I would draw your attention to paragraphs 15 and 16 of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. I look forward to hearing from you within the next 14 days. Should I not receive a response to my letter within this time frame, then I anticipate that court action will be commenced with no further communication to you. I've since had a call off the plolice asking for the dashcam footage stating they will investigate that was on Sunday, but have heard nothing since. I then got this letter from the branch manager yesterday- Dear In response to your ‘Live Chat’ transcripts, customer feedback, calls emails and letter. Available Car Ltd do not accept any responsibility for the ‘stone chips’ on the bonnet and front grille of your vehicle. Your claim that we have caused these by driving your vehicle is not accurate, this ‘damage’ has not occurred whilst the vehicle was in our care and we will not cover the repair of these items, as we are not responsible for them. You claim that the video content that you have uploaded to YouTube is private, this is a blatant lie and illegal. The videos you have uploaded are in the public domain and can be viewed by anyone at the present time, it is important that you understand that our team members have not given their permission for you to ‘record’ them and did not give permission for you to leave your dashcamera on for them to be recorded when you left your vehicle on our private property, nor has any consent been given by them or Available Car Ltd for you to record on private property or post the footage. The individual employees are very upset that you have recorded them and they have begun raising complaints regarding the footage, that they were unaware of and had not given their consent to you, to use or share. I would remind you that individuals and/or employees do have rights and you have no right to record individuals without consent. You have shown no respect for the individuals privacy and these videos need to be removed immediately. This is illegal and we can have you arrested for posting these videos on Youtube. We intend to get a court order against you to remove the videos. Your video clips do not support your claim that we did not apply ‘reasonable skill and care’ whilst your vehicle was in our possession. You also claim that we have stolen items from your vehicle and damaged your sunglasses, your accusations are strongly refuted by us. You claim that members of the Available Car Ltd team have stolen cigars and a USB stick from your vehicle. A claim of theft is a serious allegation and I am pleased that you have notified XXXXX Police regarding your claims of theft, we will be happy to engage with them. Your claims are pathetic, Available Car Ltd employees have not stolen, damaged or removed items from your vehicle. Our Vehicle Technicians are all accredited within their profession, Available Car Ltd are not subscribers/members of the Motor Code of Practice for Service and Repair or any Alternative Dispute Resolution scheme. I accept your refusal to speak to me, and as a Final Response, we will not be paying you or any third party any money or ‘compensation’ regarding your ‘accusations’. I think the above letter is very unprofessional and for Available Car to go to the extremes of calling me pathetic is ridiculous. I want to now sue this company as I now they did damage my car but with only the pre-inspection report as evidence next to the 3 quotes I obtained am I really in trouble for leaving my dashcam on and following THEIR instructions to post the footage on a file sharing site such as Youtube? I feel like their manager set the whole thing up and strung me along to fob me off with the above email. They prior stated on the telephone the grill was on order but I now get the above? I did end up removing the clips in worry to be honest. In terms of me 'recording them' with out permission, the car dashcam is inthe middle of the car, its plugged into the cigarete lighter and shows display..i didn't physically go there and record them and surely they could have unlugged the camera if they didnt want to be recorded? I now want to seek some legal advise on my case really from you all?
  10. I booked my Jaguar XF for servicing at KWIK FIT located at 136-142 New Kent Road, London SE1 6TU, due to a "service needed" fault light. On my way to the garage on Thursday 9th November, I receive a battery fault light and I had to call the RAC and when he arrived, the RAC technician checked my car and said it was an alternator fault, so I decided to take the car to KWIK FIT to fix both the Alternation and servicing. KWIK FIT called my phone after checking the car to inform me that i needed; 1. A new alternator 2. A new battery 3. Four new tyres 5. Whole set of brake pad and disc for the whole car 6. Servicing all this was now totally £1,700,00. I explained to them that The RAC technician tested my battery and confirmed to me and the KWIK FIT manager, that my battery was good and all I needed was just an alternator and servicing and only the rear brake pad because, when I done my MOT last, it stated that my rear brake is getting worn out and I should change, but in contrast, KWIK FIT was forcefully persuading me to carry out a repair not needed. They were also forcing me to buy four new tyres even though my tyres were not bad, saying that the tyres on my car is for BMW, so I have to buy KWIK FIT tyres. After all the forceful offers by Kwik Fit, I decided to get a New Alternation, new battery and servicing from KWIK FIT at an amount of £850.00 The result of all this was a disaster when I picked up my car on Monday 13th of November 2017. * KWIK FIT did not stamp my service book record that they claimed to have stamp after the work, so I had to go back to inform them and make them stamp it. * KWIK FIT left a car part cover from my car abandoned on the non driver front seat without replacing it back from where it was removed, and when I complained, the manager said it was not a problem, that it does not matter to leave a car part cover on my seat because "it will not stopping the car". * The service light KWIK FIT claimed to have reset after servicing my car was still illuminated on the instrument panel, as it was before I paid KWIK FIT to service my car. * KWIK FIT damaged the rubber pad liner on my driver side door, causing my driver door not to close properly anymore. * KWIK FIT offered me a battery I did not require, even though an RAC technician tested the battery and said to them it was okay. Just after two days of driving the car after collecting it from KWIK FIT, I discovered that there was a hot vapour water brewing continuously from the engine and when I opened the engine, there was brownish engine radiator water all over my engine bonnet surroundings and the hot vapour was dangerously coming out from the engine. I contacted the manager to explain to him but he was very unhelpful, arrogant and showed a non nonchalant attitude and was trying to make it act like nothing wrong had happened and when I asked for his area manager contact number or their customer service to complaint, he said I must drive down to his garage to get their numbers, if I wanted his customer service or area manager's contacts. I eventually searched online and contacted their head office and spoke to a person named sofia, who say she will get the area manager to ring me after 2 to 3 working days to discuss my predicament and disastrous service I have received from the staff at Kwik Fit New Kent Road. In summary; Kwik Fit New Kent Road, 1. KWIK FIT sold me a battery I did not need, even when RAC tested my old battery and said it was in a perfect state. 2. KWIK FIT collected money for servicing and it appeared it was not serviced as the service light is still showing, 3. Persuading me to buy tyres I did not need, even though I just recently changed my tyres and nothing is wrong with the tyres, 4. Damaged the rubber padding of my driver side door badly, 5. Damaged the car after claiming to have serviced it and it is now producing hot vapourised smoke like heated water coming from inside the bonnet and visible to every one and looks like a car that is about to catch fire. 6. Covered inside of my engine bonnet with brownish like water as a result of their reckless work. 7. Claimed to have stamped my service book when they did not and I had to discover it before they reluctantly stamped it. 8. Let a car part material on the front non driver seat of my car and said it was okay to leave it there because, it will not stop the car from moving, 9. The manager at Kwik Fit New Kent Road was denying me the opportunity to make a complaint about the appalling service I received, by not providing me their customer service number or area manager contact, thereby intentionally trying to silent me, 10. I and my family depend on this car and my children could have sustained injuries from sitting on the car part car left on the front seat by KWIK FIT, which could have resulted in fatal injury. I am immediately requesting that this complaints be investigated fully as soon as possible and that the rip off culture I have experienced at Kwik Fit New Kent Road London, must be stopped and that my car fixed immediately. I will be taking the matter to court by Monday 20th November 2017, if this matters is not resolved amicable and I will also be letting the world know via social media, the kind of bad and disappointing mechanical, customer and rip off experience, I went through at KWIK FIT New Kent Road London, with wanting to get away with £850.00 of my hard earn income, as well damaging my Jaguar XF.
  11. I bought an item on Ebay, which the seller claimed had only been used 1 time and was in excellent condition, the only reason why i bought the item. The item arrived damaged, i requested a return as item not as decribed and arrived damaged. Seller refused to accept a return, instead she blamed me for the damage, saying i had caused the damaged and had swapped item and the pictures I had shown of the damage were fake. Seller claimed she has a witness who saw her send the item in mint condition, but i told her it arrived damaged with a dent/chipped, with scratches etc and obviously not used the 1 time as seller claimed. Anway the seller then made a threat take me to smalls court (when she had my money and sent me a damaged item) and is still refusing to take the item back and still blaming me and now claims she can get a witness statement to say she sent the item in mint condition - if thats the case as seller claims, why it did arrived damaged!! In the email exchange with the seller, she is trying to make herself look the victim in all of this. The item is of over £250 Raised return request on Ebay, but seller is blaming me for the damage, how crazy is that, she sent an item not as described, anway time to escalate to Ebay and get Ebay involved because the seller is not admitting the item i received is damaged, even after showing pictures and still blaming me, what do I tell Ebay when I escalate item not as decribed, arrived damaged, seller not accepting responsibility, blaming me for the damage? As for the sellers witness statement to say she sent the item in mint condition, that doesn't count because my pictures show the damage, please please help
  12. Hi, I've taken on a professional career development loan with Co-op in 2015 of £8,500 to fund a MSc and can no longer afford the repayments of almost £300 per month as initially agreed and signed contract. I still owe just over £5,000. I've been explained by the bank that I cannot lower the monthly repayments and can only default on my payments and that after 2 missed/ defaulted payments Co-op will pass on my debt to Wescot debt collectors. Despite of written warnings on every page of my loan agreement stating that should I default on payments at any point my credit history may be "seriously affected", I have been reassured by co-op on several occassions that although they cannot put this into writing to me they can guarantee that as it's a "government backed loan" as opposed to a normal loan and therefore my credit history will not be affected as I default on payments to Co-op Or even when they pass on my debt to Wescot and then even if I miss the agreed payments with Wescot. Seems too good to be true?? My question is, can anyone confirm that this is in fact true for career development loans not effecting credit histories upon defaulted payments with the bank and Wescot? So lost and a bit anxious in defaulting without any written confirmation from the bank on this. ..Any advice would be much appreciated! Many thanks in advance!
  13. Here's a new one, probably.... I went to a show on Tuesday. We placed our belongings in a void near our feet. Unbeknown to us there was a mechanism in the void and it damaged our belongings. The void was covered by a black curtain. I would like to claim for the damage, but I'm unsure if either: a) I was negligent in putting my belongings there, or b) The production company were negligent in leaving the void accessible or not having signage. I kind of feel that with the close proximity to the stage it was negligent to have the mechanism easily accessible and/or no warning. I spoke to Front of House at the interval and they agreed they would put a sign up. The belongings were our shopping, so we have a receipt. Photos of the proximity to the stage and the void. Thanks, Kris
  14. Hello there, Yesterday I made a reservation for collection of a camera in store. When I arrived at the store, lady at reception went to get the camera for me. I paid for it and left the store. When I got home, I realized that the box was already teared up, which I have photos of, and which is even more weird, the camera was damaged. This is obviously a product that has been used either as showcase in store or returned by a customer. I can’t believe that they're selling used and damaged products as brand new, and trying to get away with it. I sent them an email with my complaint and received a call today. Lady on the phone was extremely rude, and she told me that the product was probably returned by other customer, and she said it like it's the most normal thing in the world to put that product back on the shelf and sell it as brand new. I asked them to send me a brand new camera instead, so I don't have to drive again for 2 hours and ask for a refund or new camera, which they refused, saying that they can't do that because they're a big store and they have rules After a minute of talking, she yelled at me in an extremely rude way "Goodbye" in the middle of conversation and hang up the phone. They're not responding to my emails and are ignoring the matter. Camera value is 79.99e. I'm wondering what you guys think is the best way to approach this, it's not just about the camera, or driving back again - it's about them getting away with doing things like that just because they're a giant chain store, and acting that way, like I did something wrong. Worst customer experience I've ever had, by far - both in store and via the phone. I'm just wondering what rights do I have because I would like to file a complaint or even go to the papers with the story, I'll do whatever I can. Thanks in advance
  15. Hi All, I'm here for some advice, I recently purchased a bike frame from eBay and arranged for a courier to collect it, as it was a collection only item. The parcel arrived on the specified date but the frame has suffered irreparable damage and is unusable. The frame is no longer available so is not easily replaced without significant additional financial outlay on my part. I purchased insurance cover and have been offered the following two settlement options: 1.) Approx. 70% of the purchase price and I keep the frame, or 2.) 100% of the purchase price and I hand the frame over to them. I understand that under the CRA 2015 I'm entitled to a price reduction and can claim for consequential losses, as the service was not carried out with reasonable care so I've counter-offered: - full refund of the cost of the service paid for plus the additional insurance (£39.98 total) - 100% of the purchase price, and - I retain the frame They've responded stating that the settlement offers above are all that is on the table and they will not consider refunding the cost of the service because: "We did in fact collect the item on the day you specified and then delivered the following day as per our agreement. So in this case we cannot refund the courier costs as we have fulfilled the contract agreed." However, they clearly did not carry out that service with reasonable care. My queries are: 1.) Are their settlement offers reasonable? 2.) Is my counter-offer reasonable? 3.) How should I proceed? Thanks in advance. Dan
  16. Land rover main dealer had my car to do a service.They were supposed to have it overnight, but heard nothing from them the following day.I tried calling them but couldn't get through to anyone. Now I know why..spoke to them today and they admitted they had an accident in it. They never informed of this, so I don't know what damage was or how it happened.They say they've nearly repaired it. obviously they have waived service fee, but I must be due to compensation as: 1. I didn't have use of my car for a lost a week, and lost work as I coudln't attend my customers. 2.they have been negligent with my car, and didn't inform me ( I may have wanted to get it repaired at my own garage) what do i do?
  17. hi im after a bit of advice i recently used my local sainsburys car wash and managed to get stuck in it twice which caused quite a bit of bodywork damage so i reported it to sainsburys head office and they asked me to get 2 vat registered quotes which i done and they confirmed that the car wash was faulty and have decided to go along with the cheaper of the 2 quotes. the problem i am now having is the car has developed a fault which is far too costly and in my view not worth repairing and sainsburys want to pay the body repair shop directly to have the work done and i have benn offered a part exchange on a newer car and obviously i would have got a much better price for my car if the extra damage caused by the car wash wasnt there so shouldnt sainsburys pay me for the damage caused?? id be greatful for any help thanks in advance steve
  18. :shock:Hi every one 1st time ad .. I am looking for some good advice on this if anyone can help me please .we purchased a leather suite cost £1876 within 3 weeks I noticed something wrong with the one side we phoned them next day and explained several weeks later their man came . he takes it apart to find the main frame as completely snapped in half he does no more and goes to his van gets some old wood and glue and screws cuts the wood to size screws and glues wood on . he didn't ask anything he bodges the sette up . then fills out his report writes Mishandled in transit. also writes retail delivery next to their word who now at this point we are no wiser of the extent of the damage but it turns out to be main frame snapped in two. therefore he and Scs have admitted to delivering a faulty settee not fit for purpose intended for . I can't see how anyone has a argument against this why even should we be considering a repair or a repair at all its not an option we did not even have say in the matter. after a year of trying to solve this matter with Scs we took them into court 5/9/17 lost the case on the grounds we let them repair it took the judge all of 4 minutes to make her decision I tried to explain things but you get to know its going straight over her head. we are wi5 pounds out of pocket and will be getting their solicitors Bill who knows the final amount we have 7 days remaining to a appeal if we decide to go down that route I have to watch in case we lose again. we tried on Ombudsman they can't help our solicitor doesn't deal with these matters made couple inquires today and been quoted £160 plus vat per hour . there's but more to this story but I don't want to bore anyone to much . I think I still have a very good case we have copy of their report we have a pictures of the clean snap on the frame that their solicitor described as a very very minor split . I told her to get some glasses their bunch have tried every trick in the book to get out if it even tried moving dates to go outside the 30 days of returns to even telling lies over the phone sorry but i had a good go on him if theres anyone can help me point me in the right direction i will chase it with more money if it comes to it, can text me if it helps [removed] thanks to every one who as viewed this ,all thanks to s c s.
  19. Hi all I have bought fujifilm finepix x90 from Curry's in April. Camera meant to be water resistant up to 15m. I took it on holidays and first day was working fine. Second day as well. On third day I took it for another snorkelling trip.. I went to water first time that day and all was working perfect. I have made another attempt after 1 hour. While I was snorkelling water just suddenly got inside. Camera is damaged fully now when I went to Curry's they said they can't fix it or repair it and told me to contact Fuji. I used camera accordingly to instructions and I'm actually surprised that they won't fix it as I was checking all the time if cover is closed. Could anyone give me any advice as if they are right or not and should I contact Fuji or Curry's again? I haven't had that kind of situation before where retailer didn't accept product and sent me straight to supplier. Any advice would be greatly appreciated
  20. Hello all, I recently ordered some goods online and paid for them to be delivered. On the day of delivery, the retailers courier damaged my property and openly admitted it - only after the damage was done did they take the necessary precautions. I took photos of the damage and sent them to the retailer who wiped their hands of the issue and told me the courier would be investigating the issue. I then recently received a call from a solicitor asking to send the photographs to them and to obtain some quotes to repair the damage. I spoke to some local traders who emailed over some quotes which I then forwarded to them. Apparently this was unacceptable because they were not formal quotes on company headed paper. So I went back to the traders and asked for a formal quote, of course these people don't typically have time for this and aren't based in offices to email out quotes so I only got one reply. I then forwarded the quote again. The reply this time was that it was unacceptable again because the quote was not broken down into cost of labour, materials, etc. I imagine if I ask the traders for this again, I will be ignored like last time. I also think that they're continually trying to make things difficult so eventually I give up and they don't pay out. I did consider seeking legal advice but for such a small claim it seems quite pointless. At the same time, I don't see why they should be allowed to get away with this, the courier (and retailer) have clearly broken their contract by not carrying out the service with care and skill. Is it worth seeking legal representation and threatening court action? I can't see why they would let it get that far when they are clearly in the wrong? Also, I thought my contract is with the retailer and so they are solely liable for this? Why am I dealing with the courier's defence? Their website says the contract out delivery but they still take sole responsibility for delivery. Many thanks for any help in advance
  21. I recently purchased a rather expensive new front door (approx £3,000) which I took delivery of last week on Friday. I signed for delivery which consisted of a heavily packaged door, frame and glazing. On Monday my fitter installed the door and in doing so he realised there was some damage to the frame - unfortunately he either hadn't noticed it or didn't let me know until the door was already fitted. I have contacted the suppliers (providing photos of the damage) and asked them to either arrange a repair or send a replacement as per consumer rights act, they have responded saying that as I signed for the goods "in good condition" they are no longer responsible. My understanding is that a "reasonable time" is allowed for such heavily packaged goods? They have also insinuated that the damage has been caused by my fitter, which from looking at the location of the mark/damage along with the unique pattern is not consistent - I've discussed it with him and have total confidence it was not caused by him. All in all it's a messy situation and I would appreciate any advice on where I stand as a customer and what to do next. I have to say I feel entirely let down by this company who I mistakenly thought were a professional outfit!! Thanks
  22. Hi, Just after some clarification that I am perfectly entitled to follow my current path over this issue. I sold an IPad on eBay for £95 back in February, the buyer then told me it was damaged when it arrived. It was in perfect condition when I sent it, so I could only suggest that was damaged in transit. I asked the buyer to return it to me, so I could claim against Royal Mail for the damage & I would issue a refund, all pretty straightforward so far. The buyer contacted me saying the Ipad was packed & ready to be returned & would I issue a refund, seeing as PayPal had prevented me from taking the funds anyway, I issued the refund & asked the buyer to return the item straight away. A week passed & nothing arrived, when I contacted the buyer again he said he didn't have the IPad, he had 'given it away to a charity shop', as ebay sent him an email saying he could keep it! Naturally, I was incredulous at his behaviour, I issued a Letter Before Action & logged a claim against him on MCOL for £125. He has refused to admit responsibility, has refused to settle & will not give me the name of the 'charity shop' he 'donated' my IPad to. I am now taking this matter to court, but he is now claiming I will be liable for his transport costs as he lives in Spain! I am quite prepared to see this through to the bitter end, but I just wanted some assurance that I don't end up on the wrong side of a hefty bill. Thanks in advance for any help & advice. Chris
  23. Afternoon, Can anyone please help, i was driving home last night and crossed a swing bridge on Chester Road Warrington, when i crossed the joint between the bridge and the main carriageway i felt a crack from under my car. i inspected the car and found both coil springs have snapped at the same time. I have looked into the joint on the bridge and found they are not level and in fact found the bridge road 22mm lower than the main carriageway, i have reported the issue to the council who have replying stating its not there bridge and pasted me to Peel Ports, i have reported the issue to them as well. I have had my car inspected by my local garage and they have confirmed both from coil springs have snapped and need replacing, the cost of the work will be £180.00, my question is can i claim off Peel Ports ?
  24. Hope you can help. We have just moved house over the New Year. We hired a removal firm for Thursday 29 December 2016 through a bidding website. I received an e mail from the company saying they would attend after 1 p.m. on that day which I felt a bit late. On the day they came at 4.55 p.m. for a house removal! We got stuck in and starting moving and when it came to our 52 inch TV asked their advice about how to move this, they said use bubble wrap which we found and put round it and the removal men said they would use blankets and they moved the TV . When we unpacked the following evening (Friday) the TV was smashed completely. The company did advertise insurance. I telephoned early Saturday morning to be told, and received an email, that the TV was not in its box, we wrapped it ourselves, we probably broke it ourselves, and we didn't report it in 48 hours (which we did). They are saying its too small an item for insurance but this was a £600 television. Can anyone give advice please I hope I have put this on the correct forum page.
  25. Hi, Where I live parking can be difficult. I had my car parked for a couple of days on a public street near my home, outside a set of four apartments and when I came back to it some roof pointing had fallen and dented plus scratched the bonnet of my 3 week old car. I got quotes for repair - £250, £350 and £550. I managed to locate details online of the company the owners had formed for maintenance/management. I contacted one of them to let them know about the issue and that they have not maintained their building. To cut a long story short spoke to 2/3 of them or their representatives on the phone, exchanged emails etc., they won't give me details to claim off the public liability part of their buildings insurance as their excess is more than the cost of repair. They admit there is pointing that needs doing but it has not yet been fixed. They have offered me £200 which is less than the cheapest quote - I had said I would accept £250 minimum. Their offer is marked as without prejudice and they say it is because I have not provided direct evidence - I have given them pictures of my bonnet, pointing on the floor and the roof. Two of them are adamant I don't have a claim. I have written a letter before action, what do you think my prospects are please and is my letter written correctly? Also how long should I give them to pay? 14 calendar days? Thank you in advance. ____________________________ Letter before action - RE: Damage to vehicle from roof debris X XXXXX, XXXXX Dear Sirs, As you have previously been made aware, my vehicle a XXXXXX, registration number XXXX XXX was parked on the public highway adjacent to the front door of XX XXXXX XXXXX, XXXXX XXXXX from XXXXX XX over the Christmas period. The vehicle had only been in my possession three weeks having been signed over in perfect condition. I next came back to my vehicle on XX XXXXX to find a dent in the bonnet with sand around it and scratches underneath. Some debris – ridge pointing had fallen from the roof, a piece of which has hit my bonnet and caused the damage. There were two large sections of ridge pointing missing directly in a straight line exactly above where my vehicle was parked during this time period. The roof does not appear to have been maintained and there are further sections of ridge pointing missing closer to the gable end. I have communicated via telephone and email on several occasions with your directors and representatives and provided strong evidence of your negligence along with three quotes for the repair of my vehicle in order to put me back into my original position before the damage was sustained. I enclose copies of these quotes once more. I requested the sum of £250 including VAT to cover the lowest quote which as yet still remains unpaid and unless I receive payment from you immediately and in any event no later than close of business on XX XXXXX XXXX, I shall start a claim against you in the County Court without giving any further warning. When I have started the court action I shall be entitled to claim from you in addition to the unpaid £250 including VAT, the court fee (£25) plus statutory interest which is calculated at 8% per annum. I do hope that this matter can be resolved without having to issue proceedings against you and look forward to receiving payment as soon as possible. Yours faithfully, XXXXX XXXXX Enc: Copies of three quotes for the repair of damage to XXXXX, XXXX XXX
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