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  1. I wonder if anyone could advise me on behalf of my son. His car recently had a problem and he called the RAC out to deal with it. The car, which is automatic, was towed to a garage. The car was hooked up and driven at 50 miles an hour or more, this resulted in his gear box being damaged. His car was repaired for the original problem when it broke down but the garage commented on the problem with the gear box. Renault recommended that a car being towed should not be over 15 miles per hour. This has been taken up with the RAC who have taken 3 weeks to get back to him to say after spe
  2. Hi All, To keep along story short, we bought a toilet didn't like it so sent it back to victoria plumb through DPD couriers, we have been told the goods were damaged and won't get full refund. Who is liable? Many Thanks.
  3. Hi, I was driving my Mini Cooper (2011) on my new housing development. I drove over a speed bump which was quite high, and as the car came down from the speed bump, the bottom of the car (sump tank) caught a raised drain directly after the speed bump. This resulted in the entire engine oil being leaked across the road. I didn't realise until around quarter mile down the road the oil light came on. I didn't drive the car any further and had to have it towed to a garage. The garage have said that it doesn't look to have damaged the engine, and it will cost £800 to fix everything
  4. Hi, Someone has damaged my car and left a note saying sorry here is my number. I have spoken with the guy and he wants to make a claim through his insurance company. He is asking for my details etc. Question is - does this affect my no claims and will it raise any premiums for me next year? Having spoken with my insurer (XS and their £3k excess) I can not trust them and want some advice. Thanks
  5. Hi everyone I use a courier company, i will call "TPC", who in turn use DPD. I have to say on the whole the past few years has been event free but a few months ago we sent a 3D printer to someone to use and it was smashed up really badly. The recipient took photos and has emailed us stating the damage was beyond dropping in his view and we have loads of photos of the box damaged etc. I reported the issue immediately and TPC were originally very sympathetic etc. I have to say I was shocked at the damage, you would have had to try really hard to do what they did. As the client
  6. Hi all, Yesterday I had my classic car transported to a new storage location via an agent on Shiply and the driver damaged the car twice - once during loading and again when unloading. The first instance is a little complicated: I had forgot to tighten the anti-roll bar bolts and it had dropped down, rattling on the loading ramp. However, rather than check what the problem was, the driver heaved the car back off the ramp with such force that it inverted the ARB and crushed the chassis rails underneath. I had gone to get cash while this happened and only returned in time to see him h
  7. Hi, I was hoping if someone could give me some advice in best way of tackling the damage to my property caused by my local council this morning. :-x:-x I came home this evening to see my rear gate in the garden which leads on to the access road at the back of the house broken, as well as brick wall knocked down. It appears this morning around 11am one of those caged type vehicles operated by the council was collecting rubbish along the road. From the CCTV footage I have (link below) the vehicle stops outside my back gate, as it drives away the gate at the back of the vehicl
  8. Hi We are a small block of flats managed by our own residents. One of our leaseholders ordered some post boxes from an online retailer who it was thought was reputable and could be relied upon to supply us with two banks of post boxes. The post boxes arrived on a large pallet and the lady who ordered them did not open them at the time as everything appeared to be ok from the outside,,,, A few days later she took a brief look inside the wrapping only to discover that the pallet had taken a knock somehow and the weather shields which surrounded the post boxes had been damage
  9. Hi everyone, I have joined this forum for some much needed help. I bought a car from Available Car (i won't say which one or no doubt they will email me and kick off) with all cars they offer a 3k 3 month warranty. I noticed the car had a window fault and also a mechanic had noticed during the service the spark plug plug rail had a spark plug damaged. I contacted them and they told me it was no worry and i was covered under warranty so to bring the car in. I took the car to them in July and they diagnosed it did have a fault and they would repair it once the part ca
  10. I booked my Jaguar XF for servicing at KWIK FIT located at 136-142 New Kent Road, London SE1 6TU, due to a "service needed" fault light. On my way to the garage on Thursday 9th November, I receive a battery fault light and I had to call the RAC and when he arrived, the RAC technician checked my car and said it was an alternator fault, so I decided to take the car to KWIK FIT to fix both the Alternation and servicing. KWIK FIT called my phone after checking the car to inform me that i needed; 1. A new alternator 2. A new battery 3. Four new tyres 5. Whole set of brake pad an
  11. I bought an item on Ebay, which the seller claimed had only been used 1 time and was in excellent condition, the only reason why i bought the item. The item arrived damaged, i requested a return as item not as decribed and arrived damaged. Seller refused to accept a return, instead she blamed me for the damage, saying i had caused the damaged and had swapped item and the pictures I had shown of the damage were fake. Seller claimed she has a witness who saw her send the item in mint condition, but i told her it arrived damaged with a dent/chipped, with scratches etc and obviously no
  12. Here's a new one, probably.... I went to a show on Tuesday. We placed our belongings in a void near our feet. Unbeknown to us there was a mechanism in the void and it damaged our belongings. The void was covered by a black curtain. I would like to claim for the damage, but I'm unsure if either: a) I was negligent in putting my belongings there, or b) The production company were negligent in leaving the void accessible or not having signage. I kind of feel that with the close proximity to the stage it was negligent to have the mechanism easily accessible and/or no
  13. Hello there, Yesterday I made a reservation for collection of a camera in store. When I arrived at the store, lady at reception went to get the camera for me. I paid for it and left the store. When I got home, I realized that the box was already teared up, which I have photos of, and which is even more weird, the camera was damaged. This is obviously a product that has been used either as showcase in store or returned by a customer. I can’t believe that they're selling used and damaged products as brand new, and trying to get away with it. I sent them an em
  14. Hi All, I'm here for some advice, I recently purchased a bike frame from eBay and arranged for a courier to collect it, as it was a collection only item. The parcel arrived on the specified date but the frame has suffered irreparable damage and is unusable. The frame is no longer available so is not easily replaced without significant additional financial outlay on my part. I purchased insurance cover and have been offered the following two settlement options: 1.) Approx. 70% of the purchase price and I keep the frame, or 2.) 100% of the purchase price and I
  15. Land rover main dealer had my car to do a service.They were supposed to have it overnight, but heard nothing from them the following day.I tried calling them but couldn't get through to anyone. Now I know why..spoke to them today and they admitted they had an accident in it. They never informed of this, so I don't know what damage was or how it happened.They say they've nearly repaired it. obviously they have waived service fee, but I must be due to compensation as: 1. I didn't have use of my car for a lost a week, and lost work as I coudln't attend my customers. 2.they have been
  16. hi im after a bit of advice i recently used my local sainsburys car wash and managed to get stuck in it twice which caused quite a bit of bodywork damage so i reported it to sainsburys head office and they asked me to get 2 vat registered quotes which i done and they confirmed that the car wash was faulty and have decided to go along with the cheaper of the 2 quotes. the problem i am now having is the car has developed a fault which is far too costly and in my view not worth repairing and sainsburys want to pay the body repair shop directly to have the work done and i have benn offered a par
  17. :shock:Hi every one 1st time ad .. I am looking for some good advice on this if anyone can help me please .we purchased a leather suite cost £1876 within 3 weeks I noticed something wrong with the one side we phoned them next day and explained several weeks later their man came . he takes it apart to find the main frame as completely snapped in half he does no more and goes to his van gets some old wood and glue and screws cuts the wood to size screws and glues wood on . he didn't ask anything he bodges the sette up . then fills out his report
  18. Hi all I have bought fujifilm finepix x90 from Curry's in April. Camera meant to be water resistant up to 15m. I took it on holidays and first day was working fine. Second day as well. On third day I took it for another snorkelling trip.. I went to water first time that day and all was working perfect. I have made another attempt after 1 hour. While I was snorkelling water just suddenly got inside. Camera is damaged fully now when I went to Curry's they said they can't fix it or repair it and told me to contact Fuji. I used camera accordingly to i
  19. Hello all, I recently ordered some goods online and paid for them to be delivered. On the day of delivery, the retailers courier damaged my property and openly admitted it - only after the damage was done did they take the necessary precautions. I took photos of the damage and sent them to the retailer who wiped their hands of the issue and told me the courier would be investigating the issue. I then recently received a call from a solicitor asking to send the photographs to them and to obtain some quotes to repair the damage. I spoke to some local traders who emailed over some quotes
  20. I recently purchased a rather expensive new front door (approx £3,000) which I took delivery of last week on Friday. I signed for delivery which consisted of a heavily packaged door, frame and glazing. On Monday my fitter installed the door and in doing so he realised there was some damage to the frame - unfortunately he either hadn't noticed it or didn't let me know until the door was already fitted. I have contacted the suppliers (providing photos of the damage) and asked them to either arrange a repair or send a replacement as per consumer rights act, they have responded saying th
  21. Hi, Just after some clarification that I am perfectly entitled to follow my current path over this issue. I sold an IPad on eBay for £95 back in February, the buyer then told me it was damaged when it arrived. It was in perfect condition when I sent it, so I could only suggest that was damaged in transit. I asked the buyer to return it to me, so I could claim against Royal Mail for the damage & I would issue a refund, all pretty straightforward so far. The buyer contacted me saying the Ipad was packed & ready to be returned & would I issue
  22. Afternoon, Can anyone please help, i was driving home last night and crossed a swing bridge on Chester Road Warrington, when i crossed the joint between the bridge and the main carriageway i felt a crack from under my car. i inspected the car and found both coil springs have snapped at the same time. I have looked into the joint on the bridge and found they are not level and in fact found the bridge road 22mm lower than the main carriageway, i have reported the issue to the council who have replying stating its not there bridge and pasted me to Peel Ports, i have reported the issu
  23. Hope you can help. We have just moved house over the New Year. We hired a removal firm for Thursday 29 December 2016 through a bidding website. I received an e mail from the company saying they would attend after 1 p.m. on that day which I felt a bit late. On the day they came at 4.55 p.m. for a house removal! We got stuck in and starting moving and when it came to our 52 inch TV asked their advice about how to move this, they said use bubble wrap which we found and put round it and the removal men said they would use blankets and they moved the TV . When we unpac
  24. Hi, Where I live parking can be difficult. I had my car parked for a couple of days on a public street near my home, outside a set of four apartments and when I came back to it some roof pointing had fallen and dented plus scratched the bonnet of my 3 week old car. I got quotes for repair - £250, £350 and £550. I managed to locate details online of the company the owners had formed for maintenance/management. I contacted one of them to let them know about the issue and that they have not maintained their building. To cut a long story short spoke to 2/3 of them or their represent
  25. Hi, first time poster. We pay a monthly service contract with a large maintenance Company to service and repair our central heating system and gas fire as necessary. On 9th January we had a problem with the gas fire. We contacted them and they agreed to come out and look at it. Their Engineer, while inspecting the fire, lifted the 2 part cast iron grate out and dropped one piece on the marble hearth, chipping it. I pointed out what he had done, he admitted he had done it. I spoke to his Supervisor who came out to inspect the damage. Taking photos etc, and agreed that their Company wa
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