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Found 95 results

  1. Hi just thought I would share a telephone conversation I had recently with the DWP After asking the DWP to review my decision work related to Support etc., I had call from DWP, as I suffer from PDST, Depression, Social Anxiety, find it difficult to leave the house most days. I explained all of this to DWP, and their advice,,, obtain employment where I can work from home. Amazing.......
  2. I do most of my Council stuff online via their web portal, also most of my GP stuff via (use to be EMS) https://www.patientaccess.com and book my next hospital app via their online bookings system so bonza! PIP appeals https://www.gov.uk/government/news/new-online-service-launched-for-pip-appeals Check area availability as it doesn't cover all areas atm MoJ is also trying and failing atm to launch a PIP appeal via video link service. I've been having a few barnys with NHS services over disability accessibility/adaptation well lack of it. So think this is a good thing? ESA appeals on line https://www.gov.uk/appeal-benefit-decision/submit-appeal England and Wales only Upload your fit note https://www.gov.uk/send-fit-note I think one complaint for all is that is doesn't send you a copy of your submission but you should be copy n pasting to a word doc (or what ever you use) for your own records anyway. Imagine if the fully online Universal Credit service could do that? Well apparently it might do in 2020 (only 6/7/8 who knows years after launch) but you might at present be able to ask your work coach for a 'to do' whereby they can enable a one off upload function on your journal.
  3. Hello, I will keep it short. I bought a TV from JL in May 2018 I noticed a possible fault and have video evidence with dates etc so confirm it was within the 30 days and six months, I made a silly error of trying to put up with it as wasnt sure if it was a fault or that it was a characteristic of LCD TV's (I had a plasma) only down the line nearly six months later I am to find it was a faulty panel and a new panel for my TV was needed. I understand under the Consumer rights after 30 days but before six months I have to give the retailer a chance to repair if they think that is the best way forward (I asked for a refund/replacement first, they said no) an engineer confirmed it was faulty and a new panel was supplied by Panasonic and the repair at my home was to happen today. After an hour of stripping the TV down and the new panel fitted it was put back together and powered up but only to find that the new panel was smashed so you can imagine how annoyed myself and the engineer was. The TV has been taken away to be repaired in the workshop. I contacted JL and rejected the goods as unfit and the fact they have had one chance of repair which was unsuccessful. They replied that the TV will go ahead and will be repaired and returned to me and I would get a small compensation. I said no I am rejecting it but they insist that because it wasnt actually fully put back together (back panel was still off) and tested that it isnt classed as a unsuccessful repair. So what do you think, am I right or are they right? they are now waiting for a Martin Dawes report. I have sent a letter of rejection. I paid using paypal and £100 JL voucher. My mistake and I know I am kicking myself was not to do this within the first 30 days but I have my reasons. thanks ​ Fuming even more now. The engineer JL used, Martin Dawes have just rang to tell me they have put the old panel back in and say its within spec. it certainly isnt, this is the same engineers who stated it had a faulty panel in the first place and agreed with my complaints about banding, pixelation etc. I did notice when the engineer was moving the new panel on the trestle they use he bent it downwards but though nothing of it, maybe he had broken it and or Panasonic wont replace it so looking for an easy way out or JL have had a word.
  4. https://publications.parliament.uk/pa/cm201719/cmselect/cmworpen/829/82910.htm#_idTextAnchor054 Everyone except DWP has been making each of these points from the outset, shame it's taken Parliament 10 years to catch up.
  5. Hi, just some advice on where I stand with the following. On the 11th of June 2017 I bought the following vehicle ----------- from National Car Credit - financed by MoneyBarn I have had problems with the goods from the start a list of which is listed below: The dealer has still not sent me any documents related to the vehicle. I have not received the documents from the DVLA. I was told that it had an MOT. It transpired that it had no MOT. It had expired on the 30/05/2017 but I was only informed on the 21/06/2017 after randomly calling them to find out when the MOT expires I was told that it had a full service history but it transpires that it did not. The service book has not been sent to me In fact they sent me documents relating to other cars The car was taken in for an MOT on 21/06/2017 which it failed. They did not pay for the MOT and the repairs resulting from the MOT failure. The car was sold faulty and I was guaranteed that they would replace the tyre-sensors. No reply from them. I had to replace part of the exhaust after 1 month where it had corroded - £100. I had to do the brakes and drums which they knew needed replacing - £400 The DSC has been problematic and replacement is about - £400 The car was not checked or serviced by them. They sold me the car with service and repair documents – when I checked it to see when my car is due a service it transpires that it belongs to another car – this is not the first time this company has done this as a simple google search testifies. They have not sent me the second key which they were going to post. They have not sent me the service and manual book for the car – which they promised as the car was sold with a full service history. I have sent Moneybarn the e-mail and have been communicating with them. I have had endless repairs done as the company I bought the car from is totally ignoring me now. I have kept all the records of communication with the dealership and referred it to Moneybarn now. Question is - what an I entitled to. I have requested that they reimburse me for the money spent and fix the car or exchange for another car of equal money, the Last alternative is for them to refund what I have already paid and cancel the agreement. Any ideas will be greatly appreciated.
  6. I booked my Jaguar XF for servicing at KWIK FIT located at 136-142 New Kent Road, London SE1 6TU, due to a "service needed" fault light. On my way to the garage on Thursday 9th November, I receive a battery fault light and I had to call the RAC and when he arrived, the RAC technician checked my car and said it was an alternator fault, so I decided to take the car to KWIK FIT to fix both the Alternation and servicing. KWIK FIT called my phone after checking the car to inform me that i needed; 1. A new alternator 2. A new battery 3. Four new tyres 5. Whole set of brake pad and disc for the whole car 6. Servicing all this was now totally £1,700,00. I explained to them that The RAC technician tested my battery and confirmed to me and the KWIK FIT manager, that my battery was good and all I needed was just an alternator and servicing and only the rear brake pad because, when I done my MOT last, it stated that my rear brake is getting worn out and I should change, but in contrast, KWIK FIT was forcefully persuading me to carry out a repair not needed. They were also forcing me to buy four new tyres even though my tyres were not bad, saying that the tyres on my car is for BMW, so I have to buy KWIK FIT tyres. After all the forceful offers by Kwik Fit, I decided to get a New Alternation, new battery and servicing from KWIK FIT at an amount of £850.00 The result of all this was a disaster when I picked up my car on Monday 13th of November 2017. * KWIK FIT did not stamp my service book record that they claimed to have stamp after the work, so I had to go back to inform them and make them stamp it. * KWIK FIT left a car part cover from my car abandoned on the non driver front seat without replacing it back from where it was removed, and when I complained, the manager said it was not a problem, that it does not matter to leave a car part cover on my seat because "it will not stopping the car". * The service light KWIK FIT claimed to have reset after servicing my car was still illuminated on the instrument panel, as it was before I paid KWIK FIT to service my car. * KWIK FIT damaged the rubber pad liner on my driver side door, causing my driver door not to close properly anymore. * KWIK FIT offered me a battery I did not require, even though an RAC technician tested the battery and said to them it was okay. Just after two days of driving the car after collecting it from KWIK FIT, I discovered that there was a hot vapour water brewing continuously from the engine and when I opened the engine, there was brownish engine radiator water all over my engine bonnet surroundings and the hot vapour was dangerously coming out from the engine. I contacted the manager to explain to him but he was very unhelpful, arrogant and showed a non nonchalant attitude and was trying to make it act like nothing wrong had happened and when I asked for his area manager contact number or their customer service to complaint, he said I must drive down to his garage to get their numbers, if I wanted his customer service or area manager's contacts. I eventually searched online and contacted their head office and spoke to a person named sofia, who say she will get the area manager to ring me after 2 to 3 working days to discuss my predicament and disastrous service I have received from the staff at Kwik Fit New Kent Road. In summary; Kwik Fit New Kent Road, 1. KWIK FIT sold me a battery I did not need, even when RAC tested my old battery and said it was in a perfect state. 2. KWIK FIT collected money for servicing and it appeared it was not serviced as the service light is still showing, 3. Persuading me to buy tyres I did not need, even though I just recently changed my tyres and nothing is wrong with the tyres, 4. Damaged the rubber padding of my driver side door badly, 5. Damaged the car after claiming to have serviced it and it is now producing hot vapourised smoke like heated water coming from inside the bonnet and visible to every one and looks like a car that is about to catch fire. 6. Covered inside of my engine bonnet with brownish like water as a result of their reckless work. 7. Claimed to have stamped my service book when they did not and I had to discover it before they reluctantly stamped it. 8. Let a car part material on the front non driver seat of my car and said it was okay to leave it there because, it will not stop the car from moving, 9. The manager at Kwik Fit New Kent Road was denying me the opportunity to make a complaint about the appalling service I received, by not providing me their customer service number or area manager contact, thereby intentionally trying to silent me, 10. I and my family depend on this car and my children could have sustained injuries from sitting on the car part car left on the front seat by KWIK FIT, which could have resulted in fatal injury. I am immediately requesting that this complaints be investigated fully as soon as possible and that the rip off culture I have experienced at Kwik Fit New Kent Road London, must be stopped and that my car fixed immediately. I will be taking the matter to court by Monday 20th November 2017, if this matters is not resolved amicable and I will also be letting the world know via social media, the kind of bad and disappointing mechanical, customer and rip off experience, I went through at KWIK FIT New Kent Road London, with wanting to get away with £850.00 of my hard earn income, as well damaging my Jaguar XF.
  7. Hi I purchased a sofa on eBay from an actual company, as opposed to a private seller. I paid using a credit card, but as it was on eBay, it went through PayPal. I entered my card number directly, rather than using it as a funding source, if that makes sense. I.e. it was a direct purchase with my card rather than PayPal being used as a staged wallet. I make this distinction because I wanted to know whether this gives me any section 75 rights. So anyway the sofa broke after 3 months. The wood supporting the legs broke so the legs went up inside the base.. Although it was only £150, an item should be fit for purpose and not break so soon, especially as the item description said 'high quality materials used'. I contacted the seller but they wanted nothing to do with it, insisting that I should have noticed the defect earlier. As it was over 30 days, they claim I had accepted the item and could not return it. I supplied photographic evidence but they said that someone must have exerted excessive force on it. This is untrue, we have only sat on it normally and not even used it as a sofa bed which it does convert to. So I opened a dispute with PayPal. They heard my side of the story and I asked if they required either the photographs or the correspondence between myself and the seller as proof, but they said not yet, they would request it if they needed it. The next thing that happened is the seller responded to the case (I didn't get to see their response) then PayPal ruled in their favour without me being able to offer any counter argument or evidence. I need to know what I can do next. Should I contact my credit card company? Info on MoneySavingExpert suggests that using PayPal prevents you from claiming under section 75 but it doesn't draw any distinction between PayPal as a wallet and PayPal as a gateway service. I was hoping that using my card directly may help. What other options are available? My wife was successful in using the government Money Claim service so I may do that if the credit card avenue is not viable. The eBay returns process doesn't seem to cover any scenario after 30 days. The company is Furniture In Fashion if that helps or rings any bells with anyone. Any advice welcome! Thanks Burton
  8. hi. i had my esa assessment last Wednesday,and am waiting for the out come, but in the mean time my sick note as expired,should i see my doctor for another fit note to send, or will they just keep paying me the esa until they reach there decision.
  9. I recently had my car serviced, I purchase beforehand the BG244K Essential Fuel Additive, according to the service schedule this was not added (indicated by a 'x') So I rang the centre and they checked their stock levels and they said that it was added before the service took place and it was just a mistake on the service schedule paperwork It was only £19.99 but for peace of mind is there any way I can check this was actually added?
  10. Hi I took my car to kwik fit in winsford today for a simple oil and filter change I received call saying that a button which I now know to be a oil valve has been broken from the oil filter housing and that my oil light has come on. When I arrived I was handed the broken plastic valve and told I need to go to another garage for the repair as he couldn't fix it he also recommended that I have my car towed and not to drive it he also refunded me for the oil change and filter. I took my car today to kwik fit in totally perfect working order only to pick it up in an un driveable condition. I am now left with a broken car and probably a very hefty repair bill because they broke it.
  11. Hi This is my first post so please forgive me if its in the wrong place or irrelevant !! I have had a holiday and reason for complaint as it was not what it said it was... there are two issues that i have summarised below. The holiday company, forest holidays, dont want to know about my complaint and say they will defend any court action, so i would like to ask what do people think ? do i have a reasonable chance of winning a case against them? Details of claim - Part one of claim – Noise and disruption 1. The defendant made the following statements on the forest holidays website – “Our cabins at Sherwood Forest are dotted among the tall pine trees, blending harmoniously into the forest landscape. Sherwood Forest has our widest range of cabins, and whichever you choose, you will be rewarded with peaceful woodland views” 2. The claimant booked a holiday on September 4th 2016 with The claimant being induced by this representation of a PEACEFUL holiday, to enter into a contract. The claimant would otherwise not have entered into the contract—that is that the representation played a real and substantial part in the claimant's decision to enter into the contract. 3. Unknown to the claimant but with full Knowledge to the defendant at the time of booking, the forest live concerts were to take place for the entire duration of the claimants booking. These concerts are to take place in the same forest, on the same land, within 500 metres of the forest holidays cabins. 4. The concerts are big open air events that attract some 9000 + visitors over the duration of the holiday booking. There was continued loud sound checks throughout the duration of the stay and extreme decibel levels of live music in the evenings continuing beyond 11.00pm. The defendant knew that the holiday would not be Peaceful as in the representation at the time of booking. 5. The defendants silence, at the time of booking in September 2016, while knowing these concerts where to go ahead during the entire holiday period, gives rise to an actionable misrepresentation. 6. The forest holidays cabins are in the forestry commission Sherwood forest grounds. The concerts also take place in the forestry commissions Sherwood forest grounds. For forest holidays to say that the concerts are outside their area or control is misleading and untrue. The concerts are approx. 500 yards from the holiday accommodation. Although forest holidays may have no direct control over the concert dates, subsequent noise and disruption they do have control over the fact that they could have informed the claimant of this event prior to making a booking 7. By way of example forest holidays promote bike hire at their Sherwood forest facilities. Bike hire at Sherwood pines is actually not on the forest holidays site as they claim in this instance but is on the same site of the Sherwood forest live concerts, some 500 yards away from the cabins. Yet for the purposes of this claim the defendant states that part of the forest site is not the same part of the forest holidays area 8. The defendant claims they did not need to make the claimant aware of these concerts as it is outside of their control as stated in the terms and conditions. 9. The claimant claims that the noise and disruption was foreseeable and is so not outside of the control as detailed in the terms and conditions – “We are not responsible for anything which adversely affects your holiday which occur due to events which are outside of our control (i.e. that we could not, even with due care, have foreseen or avoided). Such circumstances include (amongst others) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease. We will endeavour to manage any problems caused as a result of such an event but shall not be liable to you for any losses caused by such event”. 10. The defendant made the claimant aware of these concerts on 6th June 2017 through an email which the claimant read. 11. The claimant was unable to cancel the holiday and receive a refund as the terms and conditions state ‘If we receive less than 12 weeks’ notice but not less than 2 weeks’ notice, you will be liable to pay the total cost of the holiday” and the claimant would have forfeited the value of the holiday 12. The claimant claims that the defendant had full knowledge of these concerts but did not report this to the claimant until after such a time that the claimant would have paid for the holiday in full and would forfeit the cost of the holiday should the claimant decide to cancel. 13. The claimant went ahead with the holiday after assurance from the defendant that there would be little or no disruption. 14. The claimant made a complaint of continued noise and disruption to the forest lodge holiday staff at the time of the holiday, they stated there was nothing they could do about this and dismissed the claimants complaint 15. The claimant went onto make a formal complaint to forest holidays head office by way of letter detailing the complaint and asking for a refund of the holiday 16. The defendant’s customer service representative then telephoned the claimant to discuss the complaint and get more details, the forest holidays customer service advisor said there would be a management meeting on what they could do and how to resolve the complaint 17. The defendant then responded by way of email, denying any liability and dismissed the claimant’s complaint in full. 18. The claimant refers to the following terms and conditions of the contract – 11. Responsibilities when on location Noisy or disruptive behaviour, especially after 10pm, wilful damage to the Location or cabins or other behaviour considered by our staff to be inappropriate may result in us asking you or a member of your party to leave the Location immediately. No refunds or compensation will be given in these instances, and we reserve the right to claim compensation for damages or inconvenience caused. 15. Liability – Please read this section as it is important that you understand to what you are agreeing 
 We are responsible to you for: (a) any loss or damage that you suffer as and which is foreseeable result of our breach of these Terms or our failure to use reasonable skill and care; or (b) death or personal injury caused by our negligence; or © fraud or fraudulent misrepresentation; or (d) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability. To respect the enjoyment of others, we ask that noise levels are kept to a minimum after 10:00pm 17 Other Information - Any photographs, descriptions or advertising we issue, and any descriptions or illustrations contained in our promotional material or on the website, are issued or published solely to provide you with an approximate idea of our Locations and the services. All due care and diligence is exercised in the production of such information, and information concerning our cabins and their facilities has been compiled as accurately as possible by our own staff and has been checked at the time of going to press Part 2 of claim – Bike theft. 1. The claimant had two bicycles stolen from the cabins whilst on holiday and claims the defendant knew about, but did not highlight or inform the claimant of the continued problem of bike theft in the forest. 2. The claimant claims that the accommodation provided bike storage was used but was inadequate to secure the bikes considering the defendant’s knowledge of the high risk of bike theft in the forest 3. The defendant claims that they informed the claimant that they should keep bikes inside the cabin, in the kitchen area of the accommodation 4. The claimant claims that storing muddy bikes inside a luxury cabin kitchen area is not suitable or fit for purpose. 5. The claimant claims that by storing muddy bikes inside the cabin kitchen risks damaging the kitchen floors, risks safety to children in the accommodation and risks breaching the terms and conditions should the bikes cause any damage to the property to which the claimant would be liable 6. The claimant claims that the defendant knew about the risks associated with the current outside bike storage but has failed to upgrade these to secure outside storage. 7. By continuing to provide the current outside bike storage the claimant claims that the defendant is, by way of action, promoting this storage to be adequate and is to be used for bike storage 8. The defendant claims that they highlighted the risks of bike storage to the claimant by way of prior arrival email and upon check in 9. The claimant does not recall receiving or reading the above mentioned email and was not informed in anyway at the time of check in 10. The defendant claims that adequate warning signage is placed around the cabin and forest area 11. The claimant has since looked for these warning signs but has been unable to locate them, photos of main areas and bike storage do not show any warning signs 12. The claimant claims that the defendant has become liable for the loss of these bikes due to negligence, failure to disclose or display knowledge of foreseeable high risk of bike theft 13. The claimant claims that the defendant is liable for the loss due to failure to supply fit for purpose storage facilities outside the cabin accommodation 14. The claimant states that the defendants claim that bikes should be stored in the luxury accommodation kitchen is not a solution and is not stated in the terms and conditions of contract. It gives rise to significant risk and injury to children staying in the cabin. Any help would be appreciated Thanks
  12. Hi all, My Wife bought a sliding door wardrobe from Argos last year , when it was delivered there was damage to the sliding doors which they replaced free of charge. One of the doors has always been problematic with opening & closing and now a second door is also being an issue. The first door is constantly coming off of the running rails and now the door has become damaged where the castors fit into the door meaning that the castor does not stay in the correct position anymore. The second door has a similar issue. The doors are made from a plastic coated chipboard which is around 10mm thick and I wondered if I could say that they are not fit for purpose due to the material used and that the wardrobe should last longer than it has. There are other slight issue with the wardrobe also but the doors are the main issue as these are the finishing touch to any wardrobe. Nic
  13. Hi I ordered a Hisense 50" 4K TV from Argos on Monday and it arrived yesterday. After playing with it for a few hours, setting it up to my standards and getting to grips with all the functions, I discovered that the satellite EPG is all but missing. All it shows is 'No programme' until I click onto a channel, at which point it fills in the current programme and sometimes the following one too. This is absolutely useless. The whole point of an EPG is that you can easily see what's on without having to tune to each and every channel first. It also makes the PVR function useless as you can't schedule a recording when it's not showing in the EPG. I did some research (which I should have done before I bought it) and it seems the lack of an EPG is a known issue and is down to Hisense refusing to pay for a license. They also have no plans to do so in the future. This means the satellite tuner is effectively useless. The only reason I bought this TV was so that I could ditch my Sky box and use the tuner in the TV to pick up the free satellite channels and the PVR function to record shows. Without an EPG I'm stuck using my old Sky box. I suppose I could buy a proper Freesat box (or even get Freesat from Sky) but I was really hoping to reduce the number of remotes I have to deal with too. This TV was going to have everything in one nice little package; TV, PVR, Amazon Prime Video, Netflix. Bah humbug. I contacted Argos and was told that I can't return it because it's used and technically isn't faulty. Here's an extract of the transcript from my conversation with them: Dylan (17:19:03 GMT) : I can see that this is a smart TV. I'm afraid that with devices such as this, we cannot accept a return due to our security policies. However, if the item is faulty then you could take it into our store to have it repaired. Visitor (17:21:25 GMT) : It's not something that can be repaired. Hisense have admitted that the EPG is down to their reluctance to pay for it and they have no intention of ever doing so. It's not a mechanical fault that can be repaired, it's just not fit for purpose. Dylan (17:23:01 GMT) : Then this is not something we can assist with as the item does need to be faulty. The lack of an EPG by manufacturer's choice would not be considered a fault. I've had another look through the description of the TV on the Argos site and it actually doesn't mention the satellite tuner; it's not something they boast about for obvious reasons, so it's not really a selling point as such. One thing it does mention though is 'Freeview Play digital tuner'. I did a little digging and it seems Freeview Play is a blend of Freeview and Catchup services in one convenient EPG. This is also missing (yes, it has the latest firmware). Even if it was there, I can't use it as my signal isn't strong enough. I have a communal aerial which only picks up about 12 channels and none of them in HD which is why I purposely got a TV with a satellite tuner. Can anyone tell me what my options are? Thanks in advance. Toby
  14. I bought some made to measure window blinds from an online retailer. They make it clear they cannot be returned if the purchaser gives the wrong measurements, so I followed their measuring guide to the letter. When they arrived the blinds themselves fit perfectly, but the fixings that hold the blind do not fit the recess I have. These fixings or their size were not mentioned in the measuring guide or anywhere else on the site. I have asked for a refund but they say they can't be returned as the blinds are made to measure. I said I wasn't to know the fixings would be bigger and not fit, and they said I should have expected they be bigger in order to hold the blind. They have offered a discount on an alternative blind which would fit better, but no refund on the initial purchase. They also pointed out I'd ordered a similar blind before and so should have known about the fixings, but I didn't fit that blind myself, and the window it was for wasn't so shallow, so such an issue never arose and I've never even given it a thought. Obviously I wouldn't have bought blinds I know couldn't fit - what would be the point? Where do I stand, in terms of returns? Thanks.
  15. On 27th September 2016 I bought an Innovate mtxl wideband for £162.50 (sensor amd sensor control unit for my car). This was installed by a professional mechanic on 10th October 2016. On 11th November 2016, less than 1000 miles later, the sensor failed. I contacted the company I bought it from requesting a refund but they would only offer a replacement sensor which I eventually accepted. The replacement was fitted on 21st April 2017 (the car was in stotage over winter), the replacement sensor then failed on the 26th April 2017 with the exact same error code (E8) again less than 1000 miles later. I have again contacted the company who sold me the product and they now state that there is no warranty on the product and the first replacement was out of the goodnes of their heart. Having googled "innovate e8" there are many, many others with the same story. I do not believe this product to be fit for purpose or of sufficient quality. No way a sensor on a car should need replacing every 1000 miles. The manufacturer of the sensor claims an average sensor life of 80,000 km and other manufacturer's controllers that also use this sensor do seem to manage this. I sent the company a letter explaining I do not feel this product is fit for purpose and they responded (in a rather unprofessional tone) they they would not be refunding me. What else can I do to try and resolve this issue?
  16. I have experience of how bad Consumer Protection is in the UK. Since February 2014 I have had a complaint with - The Ombudsman Service Limited Registered Office: Wilderspool Park, Greenalls Avenue, Warrington, WA4 6HL. Registered in England and Wales. Company registration number: 4351294 VAT registration number: 798 3441 79 - regarding the energy supplier switching process and the criminal activity of Spark Energy in attempting to charge me for gas and or electricity when I have been paying First Utility. The Ombudsman has failed to act, the latest response from them was 03 June 2015, Rhys Brown Ombudsman Services: Energy. I sent a reply on 01 July and reminder on 14 October. I have therefore decided to act by disqualifying ALL statutory authorities; they are obviously just a sop and actively support big business NOT consumers.
  17. Hi again My mum has solar panels fitted to her house, they're all paid for and her current FiT goes through Eon. However, Eon have been pretty bad when it comes to getting things right and her bills are always much higher than I think they need to be. We've checked and made sure she's on a good tariff and most of the time she tries to make sure dishwasher, washing machine and so forth are used during daylight hours (although in this weather/season it generates far less). She gets around £100 (Dec-Feb), £160 (Mar-May) £220 (Jun-Aug) & £180 (Sep-Nov) and we estimate her monthly bills to be around £30 a month lower... Which is around £1000 a year. It's hard to be certain because my father passed away over the summer and useage patterns have changed drastically. Before washing machine was on daily, now it's once or twice a week, dishwasher is every couple of days instead of daily and lights and cooking is far less. Eon's handling of the FiT has been pretty bad... over the first 12 months we had terrible trouble getting them to accept readings ... it took 4 months before then even set it up. .. losing more than 2000 units from April to Aug when they finally got their fingers out of their backsides. Now my mum is looking to switch providers. .. but she's afraid that she'll need to switch the FiT too.. . and the thought of going through all that again with the constant mistakes, failures and lost income is putting her off.. . But I think the lost income is less than the overspend she may be making at the moment. So if you switch your gas/electric provider.. . do you HAVE to switch to the new one for FIT too and will this mean you then get the lower unit rates you have now rather than the one they had when they first signed up? Or is she stuck with Eon now?
  18. This is questionable, Some work coaches are saying the above whilst others claim they can use their own discretion , really that isn't what the DWP's official guidance says about EPS As someone who is very sceptical of the establishment & DWP Sounds like someone was in la la land or stoned maybe, or is there something more sinister at foot , why do this , to cause confusion for fun ? or are they testing the waters, to see how much opposition they meet, before they scrap eps , ? https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/470857/v4am47.pdf
  19. Hello I am in dispute with The UW over the erratic and high bills I have been receiving. Since early September I have been emailing the CEO office and trying to sort out what is going on . In the past year my so called smart meter has never been read by anyone other than me and I am not sure how to check it. They send very long wordy emails saying how good they are but do not answer my concerns. Eventually they suggested fitting a test meter. A meter inspector was sent to read my meter and he said that my smart meter was very old and that particular type was unreliable. An appointment was made, confirmed by letter,email and text but no one turned up so I decided to call them. After a long conversation with no explanation another appointment was made for today and guess what - no show. In the mean time I decided to change supplier, after all enough is enough. Initially UW objected but the new supplier says they are taking over both gas and electricity later this month. So after this lengthy pre-amble; should I contact Uw and tell them about the no show or do nothing and see if it swops over to new supplier?
  20. Dear Cagger's, I need your advice/guidance, as i am very mythed at todays "interview". I was struck off ESA at beg Sept, after scoring zero points and declared 'fit for work' after an atos assessment. I have been advised to appeal under numerous points, one being the assessor falsely claiming she physically examined me, this is untrue. Also, stating that i showed no signs of respiratory or muscle wasting disease. I have never claimed to have had any of those illnesses and have a feeling my case was mixed up with another person. I have until 7th Oct to appeal this but have decided to apply for UC instead, as appealing will exhaust me, i just dont have the mental energy to do this. Moving forward, i applied for UC and today had my first interview to commit to work and in order to get my initial payment processed. I produced a "fit for work statement", stating i am not fit for work for three months, due to inflammatory artheritis in most of my joints. My GP made this decision based on my rheumatology/specialist records. The JC advisor informs me that 'its not worth the paper its written on' and i must seek employment or atleast 'prepare' for employment, maybe attend a college course or work maybe 5-10 hours per week, to show my 'commitment'.He said there is no way i will be 'left alone' for one month, let alone 3 months! I was baffled! If i can attend college then i am capable of working,surely? My GP has certified me unable to work, but the advisor is ignoring this and stating i can work with 'limitations'. Please, can someone advise me what i can do? I am so scared that i am going to be sanctioned (rent then is unpaid, and i get evicted), or force myself (not sure how!) into a job and get the sack immediately or even make my condition worst. My rheumatologist is working so hard to get my inflammation under control, to then give me a fighting chance to get my life back in the working world, albeit, part-time to start with and build up.
  21. I took a real nice car that drove fantastic in for just an oil change and a new tyre. I just wanted a basic oil and oil filter change, so i paid £49.99 online for the oil filter and oil change. I also wanted a slow puncture sorted, so I took the car in and after being told I needed four tyres and the tracking was out, I said no way mate this car has only just had its MOT like 30 miles ago, so how can this be true? So he said: “well it needs one done as its got the inside popping out and he showed me and the tyre was good as new but it did have something in the tread so I agreed he could replace two tyres, so I took two new tyres at a cost of £140 for two new budget tyres and a number plate bulb that he said was a milky colour and another that worked sometimes but not all the time. I thought okay they know best, but I left with a car that could no longer drive straight (steering wheel no longer centre). The car is no longer driving straight, why and how could this happen on a tyre change? I wish I never took the car into kwik fit. I’m not sure my car is even legal now, the steering wheel is at a 10 o’clock position when i’m going straight!!! I’m gutted, I’ve given good money to them. I’m going to trading standards about this and will post as many reviews as I can regarding this (tracking cheat) that kwik fit seem to do, also the extra parts that kwik fit always seem to add. I’m not going to let this lie, I cannot afford this sort of cheat and it needs to be exposed. They have made my car horrible to drive and maybe even against the law to take on the road?
  22. Asking on behalf of a relative who does not have the internet bought a 2005 4x4 vehicle 31-10-14 from garage in Derby they delivered it 3-11-14 paid £2,700 for it and was given £300 for his vehicle it came with a months warranty, relative kept hearing a noise 7-10 days after sale he went to a local garage with it on 18-11-14 after keep ringing the garage he bought if from and keep being fobbed off when asking to speak to the manager. Local garage booked car in to have a look at it 24-11-14 and made a report it has a constant light on dash board for the air bag, gear box on its way out flooded with oil, clutch going, brakes faulty/sticking, car differential problems. Whenever relative keeps ringing garage he bought vehicle from he gets fobbed off they told him to bring vehicle back but car is not roadworthy according to local garage that as inspected it. Rang consumer direct they said to keep ringing garage and demand to speak to the manager and tell him want a full refund as they have sold him vehicle that is not fit for purpose and that he does not want a replacement etc relative cannot get this far with only speaking to sales team, not been advised to write to them. Advice what to do to secure a refund and to get garage to come and collect this vehicle, relative now as no vehicle for work and will have to go out this week and buy another vehicle.
  23. Evening all, I was in a bad motorcycle acccident in April 2015, this kept my off my work, an oil Rig Worker offshore in Scotland/Aberdeen, due to mulitple broken bones etc. Come July my GP suggested i could return to work on an ammended duties note, basically so i could work in my employers yard doing 'light duties' untill i was fit to return offshore. My healing didnt go to plan, and after many visits to hospital and x-rays, the consultant doctor opted i would need more surgery. This lead to me being sign off unfit to work again in September. I had surgery in November, and remained absent from work until March 2016. During this time, in January 2016, my employer decided to start redundancies, paying off 30 guys. I was put at risk, even though i was still signed off, the process went into full swing, but near end of the period, i was informed un-offically that i was exempt to the redundancies process due to my ill health. Near the end of Febuary, literaly a few days after finding out my job was safe on the 26th of Feb, I was visiting my GP to get a new sick note. Once again my GP suggests returning to work on the 'ammended duties' Fit note starting March the 1st 2016! I agreed to this, as i would have lots of computer based competancy and safety courses that would of expired. Then as i am preparing for my return to work, spoke to my line manager and informed i would return Monday 29th Feb, my employer announces more redundancies. So once again i get the at risk letter. 43 people in total to go, 5 from my department of 38 people. So i am at work for the few weeks into March, on this 'ammended duties' Fit note from my GP, and i am informed that i am one of the 5 to be made redundant. The selection criteria my employer used is based partly on skills and reporting, also compliance to there safety and competancy computer based training certificates. The periods they looked at these is the whole of 2015 and Jan, Feb of 2016. So they cant possibly score me fairly on this selection criteria as i have not perfomed my usual job for a year due to ill health. I have not yet seen how they scored me, but my manager told me that they have tryed to score me fairly based on some averages. No idea yet what averages, but to me it seems like they have just fabricated a score for myself. Bearing in mind i am still not fit to return to my usualy job, i have follow up appointments in April to see my health, but i am in high spirits this would be a good visit. So am i being treated unfairly? Is my employer allowed to use this skills/reporting/compentancy matrix to get rid of me? Also not once during my return in July 2015, or March 2016 on the ammended duties note, did my employer send me to any occupational health assements, or review my working enviroment to make sure it was suitible. What would you do in my situation? What do i do about this? Any help, advice or similar stories would be greatly appriecated. Thanks Bob
  24. Hi there, I'm having a lot of trouble with Vodafone refusing to refund or replace my phone, and I'm worried I'm going to end up having to take them to court. I have no idea how to do this, or if I really have a case, but I will give you all the details and I really hope you can help. I'll bullet point it to try make it easier to understand fully. Thanks for your time. .I bought a Vodafone Smart Prime 6 for my Girlfriends Mum for Christmas - Purchased on 10/12/15 for £75 .I paid for an unlocking code so I could use the phone on other networks. .The phone turned out to be faulty (resetting itself every 5 minutes) .I took the phone back for repair .I received a replacement phone as the repair was "unfixable" .I attempted to buy an unlocking code for the replacement phone .The phone can't be unlocked, unlike the original - In fact the unlocking team claim the phone is already unlocked, despite me sending them photographic proof that it wasn't. .I took the phone to the Vodafone store, they say they can't refund or replace it as it's past the 14 day deadline. .I believe I am owed a full refund/replacement. .I explain to them my statutory rights that I believe apply to this situation: "Subsection (3) applies to a contract to supply goods if before the contract is made the consumer makes known to the trader (expressly or by implication) any particular purpose for which the consumer is contracting for the goods." .I have an email sent by a Vodafone Technical Advisor saying (excuse his spelling): "PLEASE HELP AS IF THIS ISNT CORRCTED THEN WHAT WILL WE DO AS CUSTOMER IT OUT OF THE 14 DAYS OF PURCHASE AS THAT WAS THE CONDITION HE BOUGHT IT THAT HE COULD HAVE IT UNLOCKED WHICH HE DID WITH THE FIRST PHONE BEFORE THE EXCHANGE" .I believe that this states I bought the phone under the condition that I would be able to unlock it - please note this email was sent recently, so after I bought the phone, however I have in writing that the phone was sold to me under the condition that I would be able to unlock it from a Vodafone Rep, so I'm hoping this will count as "before the contract is made" anyway - Please advise! . Finally my rights state: "A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations— (a)after one repair or one replacement, the goods do not conform to the contract" This has led me to the conclusion that the replacement phone I now have does not conform to the original contract, and I am therefore entitled to a refund or replacement .The Assistant Manager refused to help in anyway saying I could talk to the Vodafone On-line (not in store) team, and if they couldn't help my only course would be through legal action. So I have no idea what to do from here. Do you think I have a case that would stand up in court. I think so, but I would appreciate as much advice as possible. I will be calling the on-line team tomorrow on my day off, but I doubt they will help, so my only form of refund or replacement would be via small claims court, unless an On-line Vodafone Rep can help Thanks for reading, and I really hope someone can help. Ewan. UPDATE: I have just spoken to a Vodafone rep on-line who told me I can contact the returns team and get a refund, but ive been on hold for them for 2 hours so I'm not sure if anything is going to happen. Now I've been told I can have a refund, do they have to honour this?
  25. Hi all Not sure which sub category this should go in so here I am in the general retail area. I bought a replacement seal for my oven door. This was direct via the Hotpoint spare parts department, bought over the phone. I gave the oven model number to the operator who advised the correct part and took payment. On receipt of the item I've found that it is very similar to the original part (but not the same) but does not fit the oven. I've called Hotpoint four times to try and resolve the issue, they are excruciatingly difficult to deal with. They are refusing to refund because the 'correct' part has been sent, have accused me of being incapable of fitting the part (seriously, fitment couldn't be more straightforward!), and have three times told me that they must check with their technical team and call back but have not called back. I have tried to escalate the issue but their operators refuse to let me speak to a supervisor and there is no number for complaints. A refund isn't really what I want (but will settle for this). I can't use the oven without a seal. This oven is only three years old! I'm a bit stuck and would be grateful for any helpful advice. TIA VB
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