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  1. Have just returned from helping a family friend out this evening, she was stranded at road side with puncture, and no spare wheel, car jack, wheel brace or emergency puncture repair kit in the car.The car was the lady's first and she bought on the basis of colour and because it was cute, in other words the car dealer saw her coming and quickly worked out she was not aware of what to look for when buying a car. So, tonight in pouring rain and in the dark at the side of the road I had to give her and her son a lift and abandon her car at roadside.Before, I call the 2nd hand car dealer tomorrow, I want to calm down abit and seek the advice of CAG on this matter. I understand that many cars are no longer sold with spare tyres/wheels and a foam repair kit is often supplied, but this car I now know is supposed to be supplied with a spare wheel as the deep hole in the boot suggests. There is no tools present/supplied to jack the car and nor is there a wheel brace.Am I correct in thinking that legally these should have been supplied? What course of action would you recommend?Thanks as always for any help offered.
  2. Hi My partner recently noticed corrosion around the centre on both of her front wheels and also on the outer edge on the drivers side. Unfortunately it looks like there is also curb damage on the driver side wheel (image attached). The manufacturer will only replace the nearside wheel even though both have an obvious manufacturing defect. Would she have any recourse against the manufacturer and/or dealership for the replacement of the driver side wheel? The vehicle is under 1 year old.
  3. Tens of thousands of drivers get increased fines for using mobiles at wheel READ MORE HERE: https://www.gov.uk/government/news/tens-of-thousands-of-drivers-get-increased-fines-for-using-mobiles-at-wheel
  4. Hi all, My brother has bought a used fold away wheelchair made by Careco, from a lady who bought it in Feb this year for her mother but she has since been put in a nursing home and could not use the chair anyway as she could not control it. My brother has emailed the company to enquire about transfer of the 12 month warranty and has been told that this is not transferable so he is not covered unless he bought it new from them. There was an additional insurance purchased by the buyer for 2 years at the cost of £209. He has enquired about transfer of this but been told to contact the insurance company direct. I didnt think they were allowed to do this as its a statutory warranty ? The email is below ..... From: K Date: 30 October 2016 at 10:26:16 GMT To: T Subject: RE: CareCoContact Enquiry Dear Sirs, Thank you for your email, Unfortunately the warranty is with the person it is sold too on the item itself. When it is sold on or someone else receives the goods it voids the warranty. We are not able to transfer this from person to person. If you have any further questions in the near future, please do not hesitate to contact us We look forward to hearing from you Kind regards K Mobility Advisor From: T Sent: 30 October 2016 09:52 To: K Subject: Re: CareCoContact Enquiry Hi K I can understand the insurance side of it but as for the warranty surly it's on the item that was sold and not the person it was sold to ? Kind regards T Sent from my iPhone On 30 Oct 2016, at 09:27, K Dear Sirs, Thank you for your email, Unfortunately the warranty is not transferable from person to person. We are unable to do this on the foldawheel Powerchair. In regards to the insurance details you would need to contact the insurance company ***** ****** direct to see if you can swap the insurance over to your details. If you have any further questions in the near future, please do not hesitate to contact us We look forward to hearing from you Kind regards K Mobility Advisor From: Sent: 29 October 2016 21:34 To: [email protected] Subject: CareCoContact Enquiry Title: Mr Name: t Email: Telephone Number: foldawheel warranty transfer Message: hi i have just purchased a foldable electric chair from a ************* customer number is ****** please could you change the remainder of the free 12 month warranty over to myself mr t ***** ******* ******* there was also a 2 year extended insurance taken out policy number p******* i would be very grateful if this could be transfered over to myself any problems please let me know i can be contacted on *********or by email kind regards mr t
  5. After having my car "serviced" at kwik-fit (they didn't actually succeed in completing all of the task - I'm not convinced that they even changed the oil), the manager mentioned that I needed the wheel alignment fixing as it was a few degrees out. This confused me as: 1. Checking the alignment is not part of the interim service 2. I had recently had the alignment fixed by another garage and the car drove perfectly well since then. So I questioned the manager about his figures and his reply worried me. He simply said that "the readings do tend to exagerate things a bit". This is not what it states on the kwik-fit web-site about the state-of-the-art precision machinery that they use for alignment. So perhaps the exageration was coming from elsewhere? I was provided a feedback form and emailed this concern together with other things they did wrong - but still await a reply. Presumably Kwik-fit can make a fair bit of money from their £49 alignment check plus extra for each wheel they see fit to actually align. Just wondering whether others have been unexpectedly been told they need their alignment adjusted?
  6. I usually take my car to kwik fit regurarly although people have a stigma that they are "rip offs" but iv generaly found that you get what you pay for and the works always been good so dont see the issue of going back. Up untill the other day I asked for a wheel allignment which was fine as the price stated £44.95. So the guy asked me to sit in the waiting room while he carried out the work and I could see the progress on the screen they provided. Everything was great, guys were helpful and polite untill it came to the price! I was greeted with a price of £104 for the wheel allignment which was a joke, I was astonished. They never told me it would cost this much before it was done. I didmt anticipate how much it would cost so had only had £100 cash on me which I told the person serving me and he managed to brimg the price down to £99.95! Now if a price stated clearly at £44.95 then whacked upto £104 and then brough dowm to £99.95 this tells me theres something not right somewhere. I need my clutch replaced, waterpump and top mounts done next week but certainly wont be going to kwik fit unless rectified. I personaly think no work should ever be done without being given a full price, maybe I was nieve in thinking a price in the wall would be what I pay. I felt embaressed not having the full ammount there
  7. Last week yet another debtor appeared in court for cutting off a wheel clamp. In this case, a bailiff from JBW Group applied a wheel clamp to the debtors car in relation to a debt for council tax. The debtor 'claimed' that he thought that the clamp had been left on his car by a friend as a joke and accordingly, he used an angle grinder to remove the clamp. Clearly the court did not believe his story and after admitting causing criminal damage the court ordered him to pay £435 which was made up of a fine of £250, costs of £85, compensation of £75 and victims surcharge of £25. http://www.plymouthherald.co.uk/Man-used-angle-grinder-cut-wheel-clamp-car/story-26547903-detail/story.html
  8. Hi all, Yesterday a breakdown firm helped me with a flat tyre (the tyre iron failed, so I couldn't do it myself). They sorted it out, but unfortunately the driver did not return my wheel lock key, and I was in a rush so I forgot to ask before I drove off. Now I'm stuck with the space-saver for now. The breakdown firm say they've asked the driver, and that he definitely doesn't have my key. This happened on the M4, so I'm crossing my fingers that the thing is lying on the hard shoulder where it presumably fell off the wheel nut when I drove away, but if not I'm going to have to pay to have four wheel lock nuts drilled out, and a replacement set. Are the breakdown company to blame for not returning my key, or am I to blame for not asking for it back? It was done through my insurance, if that makes any difference. Thanks for any advice.
  9. So i've purchased a 2nd hand BMW320i from a dealer. All was good until recently the car starts jerking violently. Ive sent it to KWIT- FIT and they couldnt find where the problem is, hence they advise me to bring it to the BMW manufacture. After the diagnostic test, they quoted me a 1600pounds replacement fee!!!!! The car was 5xxx pounds. Ive purchased it in october, and drove less than 3000miles. I've also tried to call the dealer but they refuse to take up any responsibility. The BMW manufacture told me the ABS wheel sensor for both rears and the rear drive shaft was corroded. I would like to get some advise as to what i should do!!!i am just a student and this replacement fee is a HUGE burden for me P.S: isit normal for the Rear wheel sensor or the Reer shaft to get corrosion? As its the interior of the car, could there be any other possible reasons leading to the corrosion?
  10. I have a problem with a service I paid for and not sure where I stand. Bit of a long one so here goes. I took 3 damaged rims and a new rim to a local Alloy wheel specialist for a re-furb. The owner inspected the wheels and said they would weld up the damaged area and respray the rims so they all match. I was given a price to which i agreed and left them with him (I told him no hurry as they are summer wheels) About 6 to 7 weeks later I received a phone call to say they were ready so I went to collect them a few days later. When i arrived I saw the wheels that were repaired and I was impressed until he showed me the original new wheel, the colour was off slightly and the new wheel had a logo in the centre and was as new not matched. I said I wasn't happy about the colour match and logo only being on one wheel. He said you won't notice when they are on the car and the colour isn't off it’s because the new wheel isn't lacquered on the back inside. (This is with hindsight when I should have walked away) He agreed to match the new wheel to the 3 re-furbed ones at a discount cost (I'm sure that’s what was meant to have been done from the beginning) About a week later I got a call saying the wheels were ready for collection. I went the next day to collect the wheels and all matched perfectly so i paid up and took them home. I left them in the original boxes for a month or so to harden as I was waiting for the summer tyres to be taken off of my old rims. I drove 20 miles to a garage who I knew had a Corghi leverless tyre machine to have the tyres fitted to the re-furbed rims. I watched while the tyres were being fitted effortlessly until the last one. As the tyre was sliding over the rim some paint came off, I was gutted and so was the machine operator, I told him to finish putting the tyre on as it was only a few inches from being completely on. I took the wheels and tyres straight back to the alloy wheel specialist. I showed him the damaged paint and he just looked at me and said the tyre machine / fitter had done it and he sees this damage all the time. I tried to explain that the tyre was fitted with a leverless machine while i watched and that the machine doesn't go near the rim of the wheel. He just kept repeating "the machine did it" then said "do you want me to fix it?" "Yes" I replied to which he said "It's going to cost you", I picked up the wheel and put it back in my car before I committed ABH and left. If you managed to get this far through the post has anyone got any advice on where I stand with this? I contacted Barclaycard and tried to claim under section 75 but they are not playing ball. I have photos of the damage / faulty paintwork and a link to the tyre machine used but I can not post them as I am a newbie
  11. Hi All I bought a used car from a garage and as part of the deal arranged to get the alloy wheels refurbished, the guy who sold the car advised the refurb guy was superb, and can do through the garage at trade price. So I did. I paid £140 in total. When I picked up the car, the refurbished job was terrible - they had not taken the wheels off and dirt with embedded grained in the paint work! The garage said that as they rushed to get things sorted on my car they went to another company to do the wheels and I can have my deposit back if I don't want the car. I needed a car (having sold my other one) I reluctantly said I would accept. However four months later the wheels have started peeling and flaking. Do I have any right to a refund? Many thanks MFT
  12. I was hoping that someone may be able to give me some advice regarding a letter I have received from Sheila's wheels demanding payment of £46.33. my car insurance was due for renewal on 24th June. I had paid all of the premiums for the previous year, the last of which was debited from my account in April so as far as I was aware my account was clear. I looked for some new quotes & found similar cover for the year £60 cheaper. I tried to phone to cancel my renewal but lost the will to live waiting for someone to answer my call, I gave up in the end and I cancelled my direct debit with my bank so stop any direct debits being taken from my account. Approximately 3 weeks ago someone from Sheila's wheels telephoned me I assume to do some type of survey. I informed the person that I had not renewed my cover and she promptly ended the call. I have now received a letter dated 1st August which says We note from our records that your policy has recently been cancelled with us. There is an outstanding balance of £46.33 for the cover provided. Please call our Customer Services Department on the above number by 11/08/13 to arrange payment of this balance, we will then close your policy records without the need for further action. If you can provide proof of sale or alternative insurance during the time you were insured with us then please provide this so we can backdate your cancellation date. This may reduce the amount outstanding on the account. Failure to make payment can result in your outstanding balance being referred to a third party collection agency and may result in your credit status being affected. We thank you for your business and look forward to hearing from you. Does anyone else have a similar experience with this or any other insurance company. Should I just send a copy of my new insurance details as requested or is it likely they will take further action for such a small amount if I ignore their letter? Any comments would be much appreciated as I feel as if I am being bullied by Sheila's Wheels.
  13. If anyone can give me any advice or their experiences of anything similar I would be very grateful. Two months ago my car went to the garage for 2 new front tyres, last weekend we were driving to Wales from Yorkshire. We had travelled 60-70 miles (mostly motorway) with no problems, after about 10 minutes of leaving the motor and driving on country lanes, we approached a tight corner, fortunately slowly 30-35 mph and the car didn't corner the front drivers wheel came off and shot off into a field and we swerved across the road for about 100m and came to a stop at the opposite kerb, with considerable damage to the drivers front and side, plus goodness knows what damage to the underneath of the car. Fortunately nobody or anything else was injured or damaged. On contacting the insurance company at the scene, they practically said "nothing to do with us it's a mechanical breakdown". As the car needed to be moved as it was causing a potentially dangerous obstruction, I contacted RAC and they came to recover the car but stated "you will have to pay for the recovery because it's an accident not a breakdown" Since returning home we have managed to persuade the insurance company to take the car to one of their garages to be assessed, after having a quick talk with the assessor today it looks like the wheel nuts were over-tightened and the extent of the damage means my car is going to be written-off and the insurance company are saying it's nothing to do with them as it's a mechanical breakdown out problem to deal with the garage concerned. Any advice and help would be much appreciated Regards
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