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Found 4 results

  1. The cord on my Velux blackout blind wore through plastic runners of the blinds. The problem only became apparent after 4-5 years when the cord frayed on the sharp edges and jammed the blind. Velux are saying I'm out of the 3-year warranty (the blind is about 5 years old). I'm saying that the blind was never fit for purpose as the plastic has clearly worn gradually from the time the blind was installed. As well as opinions on whether I have a case, I'd be interested if people could check any blackout blinds they have for similar issues. It's a bit tricky to see as you have to look fro
  2. Hi to all. At the end of October we had some Perfect Fit double pleated blinds fitted by a local company. 7 small windows and 9 large. A couple of weeks later I noticed one of the large ones was written on in biro along the top outside - lots of measurements! - which they took back and rectified. We paid extra for these type because each pleat forms a diamond shaped pocket when viewed from the side. The idea being it traps air inside for insulation from heat and cold. Last week I noticed that, on the outside, 5 of the 9 large blinds were coming away from the end fitting
  3. I bought some made to measure window blinds from an online retailer. They make it clear they cannot be returned if the purchaser gives the wrong measurements, so I followed their measuring guide to the letter. When they arrived the blinds themselves fit perfectly, but the fixings that hold the blind do not fit the recess I have. These fixings or their size were not mentioned in the measuring guide or anywhere else on the site. I have asked for a refund but they say they can't be returned as the blinds are made to measure. I said I wasn't to know the fixings would be bigger and not fi
  4. I am in a strange situation with an online retailer for blinds. I called their company at first to confirm they were supplying a specific brand of blinds, which they confirmed. I then asked them for an option to stain the edges of the blinds that was not shown on their website (I knew it was available from the factory supplying them). They confirmed the extra option was available but I had to amend my order by phone after placing the order. They sounded very decent over the phone and have a load of positive reviews on Trustpilot. Based on their advice, I placed my o
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