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  1. Hi i bought a very expensive watch from an online retailer couple of months ago and paid for it using V12 retails finance. 1 The watch was dispatched by them on the 19th of October 2018 however I received it after a failed delivery attempt on 24th October 2018. 2 After receiving the the watch I went on holiday for a few weeks and left the watch behind, I think it is at this point the watch stopped working or immediately before I came back. 3 On the 21st of November 2018 I notified the retailer that the product has become fault as its stopped working. 4 They advised me that
  2. Sorry its long just want to include all the details. On the 17th March I bought a 1.6 16v petrol Citroen Xsara Picasso 77k on clock from Trade Cars of Cleckheaton http://www.tradecarscleckheaton.co.uk/ for £1200 paying £700 cash and £500 on a debit card. On viewing the car when I first started it the car gave off quite a bit of smoke for about the first 30 seconds which cleared, the garage staff said, "it will be just condensation as its been standing for while". I test drove it and it drove ok apart from a front anti-roll bar needing replacing which I agreed to do so I bought it
  3. It seems that some people may misunderstand their rights under the Consumer Rights Act 2015 and may be subsequently losing out so hopefully this post may be of some help. Briefly as per Consumer Rights Act 2015 section 22 if you purchase for instance a new or second hand motor vehicle from a trader and within the first 30 days, a fault occurs, you have the right to reject it without giving the dealer an opportunity to do a repair. If you do give the trader the opportunity to repair, then there is a waiting period. In effect from the time you notify the dealer of th
  4. Hello, I will keep it short. I bought a TV from JL in May 2018 I noticed a possible fault and have video evidence with dates etc so confirm it was within the 30 days and six months, I made a silly error of trying to put up with it as wasnt sure if it was a fault or that it was a characteristic of LCD TV's (I had a plasma) only down the line nearly six months later I am to find it was a faulty panel and a new panel for my TV was needed. I understand under the Consumer rights after 30 days but before six months I have to give the retailer a chance to repair if they think tha
  5. Hi Folks, Looking for a little bit of help. I recently purchased a VW scrioco from a dealership. Good ratings in fact 5* across the board. Car was £7500, 2010 model, 56000 Miles. Got the car home on the Sunday (20 mile drive), Went to work on Monday and saw an oil patch on the floor. Contacted the garage about this issue and told to clean the skid on the bottom of the car as it may have pooled from the recent oil change. Did this then about 5 days later it was still happening. At the same time i also noticed that the coolant was leaking whilst the car hand been dr
  6. Good morning, I am looking for some advice. I purchased a car from a dealership on Thursday. On test deive all seemed well. When I paid and signed for car they then told me the car had no MOT. I waited for 4 hours with my 2 year old son which was stressful to say the least. I got home with the car and noticed a few functions did not work. The heated seats, sat nav and mp3 connection. Was told it all worked and yes maybe i should have checked it out but with a 3 month warranty I was assured the issues would be fixed. 24 hours after having the car a clonking st
  7. This very recent Local Government Ombudsman's decision (released 10 days ago) is another one of importance. In this particular case, a motorist had incurred a penalty charge notice from London Borough of Haringey for wrongful parking. As the contravention was for parking as opposed to a CCTV contravention, she received a Penalty Charge Notice on her car advising that the charge was £130 but if she made payment within 14 days, she would be entitled to a 50% discount bringing the penalty down to £65. She told the council that she could not pay and offered to clear the debt over a
  8. Hello all. I am helping my dad with a car insurance claim. I've never claimed anything on insurance before so am new to the process. I hope you can help. The general advice is, that when your car is a written off, as is the case here, the insurers will try to low ball you on the first offer and you should reject it. Some background on the incident is that my dad parked his car on a hill, some time later something failed and the car rolled, writing his and another vehicle off. I have researched the car and it's difficult to tell whether t
  9. Hi All, A friend of mine is having a problem that I'm helping with. He purchased a secondhand Mercedes sports car for £26,000 from what he considered a reputable car dealer (not main dealer)it was delivered Thursday 13th July 2017. They are FCA regulated (Ref No 658267 ) and a representative of (MBI) Limited (Ref No 312143) He paid £10,000 deposit cash and the rest on finance with Close, the first day he noticed problems which were reported the second day, he thought there were gearbox problems and noticed the active intelligent lights were not working. He was asked
  10. Hi there. I hope this post makes sense. I'll try to be concise We bought a used car from a dealer and moved 250 miles away. 20 days later a grinding noise, which may have always been present and mistaken for a sports growl, became so loud that my wife pulled over and called the AA. It was taken to a local garage who had a transmission specialist tear down the gearbox to find the mainshaft was badly worn. The brake discs were also found to be badly corroded. It was the garage's opinion that there was no way this could have been caused in 20 days of driving. An
  11. Hi all. New to this and please excuse what is no doubt my own naivety thats got me in this situation. Last week, I concluded my search for a new car, Volvo V50 SE Lux 2008. Lovely car, tidy inside and had a very high spec. The own of the local dealer I bought it from may have spun me a bit of a yarn.... The car had a high level of road noise which he said was down to the tyre tread being a bit low. This seemed fair as it is a problem on these vehicles. I changed the to front tyres at £90 each and this made no difference to the noise at all. I knew also that front breaks we
  12. Hi, Been lurking on here for years but now need a bit of help. I purchased a used car last Friday (6th January) but on the way home the air bag light came on. Also found the windscreen washers could only throw water an inch or so from the jets. Jack and tools are missing from the car too. Not happy that this happened on a £12k car that supposedly had an AA 128 point check. Sent the letter of rejection by email on Saturday, less than 24 hours from purchase followed up by a letter. Eventually got after sales to respond today and they tell me they no longer have my trade in.
  13. Hi, Please can anyone help me with this: I have just had the 3rd (yes third) gearbox installed in my car, this gearbox has now failed after less than 24 hours and 50 miles! The story: Purchased from main dealer an 18 month old car in September 2014 with 7500 miles on the clock and balance of 3 year manufacturers warranty Car: Make MG, Model MG6 (petrol) Gearbox number 1: This is the original gearbox: noticed by end of 2015 (approx 28000 mile total) that gearbox 'crunches' when changed from 3rd to 4th gear quickly (yes this is a standard manual gearbox). Went to
  14. Hello CAG, First post, I hope you can help! I bought a used car from a local dealership back in February 2016. Its a Zafira 'B' CDTi 1.7 Elite model, 60 plate... the cooling system has been a nightmare since the day I bought it. I'll detail a full list of events. 1) Car was bought in Februrary 2016. Just prior to pick-up it was discovered to have had a coolant leak. This wasn't fixed at the time of delivery, and the car was released to my wife upon receipt of payment from her finance company (Moneybarn). 2) Car broke down the same day she collected it, the dealer r
  15. Hello, I need some advice please, I need to know if I have grounds to reject a new used car bought from a trader.. I bought a used car from a trader 4 days ago and this was advertised as having 44,000 mileage. After bringing the car home I noticed that it said 21,000 miles on the odometer. As soon as I noticed this I phoned the trader to ask about this and he said that the odometer had been changed which reset the mileage to zero and this is why it shows 21,000 (I phoned the manufacturer and they confirmed this). There's 5 other things that are wrong with the car which are cosm
  16. Allegedly I drove into the bus lane in august 2014, twice. Bmth Council have sent PCNs and all corespondense to my old address. I moved to the new address in january 14. My oversight was to notify driving licence department of DVLA and presume they will share information with vegicle registration people.. . I letter has been delivered to my on 04/08/15 by the new owner of my old address. Its from Equita. They have been trying to reposess my car for the debt of £579. Since them I have been in touch with Bournemouth Council and TEC,
  17. Hi all, I'm after some advice please if anyone has a little time to spare. I bought a car (2006 Peugeot 307 hdi estate) from a dealer on 7th May and have been having problems ever since. I viewed the car on 2nd May and took it for a very short test drive (didn't know the area so followed where the dealer directed me). Gave the salesman a list of issues that I wanted sorted before collecting the car which included handbrake adjustment (done for MOT), clutch was very high (been told that there is nothing wrong with the clutch so they wouldn't adjust it, fair enough),
  18. Hi, Am in need of advice. In October I purchased a used Seat Ibiza advertised as an approved car with 33k on the clock (not true). It should have had full service history, full vehicle history check, multi point check and various other benefits. On the day of purchase the car broke down on the way home (dealer is some 50 miles away). The car went back and the dealer said there was a control module fault likely caused by dirt on the engine from it having been stood on their forecourt, so they reset the computer and that that was that. There were o
  19. Got a case going with the dealer I purchased prestige second hand car from. 3 months after battling to resolve amicable, im considering rejecting under SOGA or pay for repairs then claim cost ans damages through small claims court. The car developed faults from day one. Some were repaired under warranty. Other issues I had to fork out for myself as they were deemed to fall outside warranty. New problems surfaced, all of which were again deemed outside warranty so they refused to repair. Fortunately I took down a timeline of every event, phone call, names of ppl I spoke to, etc...
  20. Hi Guys I bought a '10' plate BMW 3 series from a car supermarket in Hampshire for ~£14000 including a 3 year warranty. I paid by debit card with about £6000 trade in from my old car. After 3 days and just one short journey, having driven the car 12 miles (possibly 14, but I filled it up with petrol as soon as I got it and reset the mileometer) the engine management light came on. I took it back to the dealer. I implicitly gave consent for them to repair the car because I was going away for a few days and didnt need it. They said it would be ready when I got back. After a
  21. Hi All I got a PCN from Civil Enforcement Ltd, to which i sent them a letter refusing their specuilative invoice and also informing them that I wasn't sure of the drivers identity, as many people have access to this vehicle. They have rejected my representation (see below) How should i proceed? should I send a further letter to them or go down the POPLA route. Many Thanks EOS 5D
  22. Hello, I have recently (16th August 2014) purchased a used VW Golf from Blue Apple Cars blueapplecars . com This is a 2005 VW Golf with 56,000 miles on the clock - £3,800. When purchasing the car I was told there was no previous damage or faults with the car - and externally it looked fine. Their garage is in London and I live a 2 hour drive away in Kent. All was fine driving the car home but the next day I had an engine fault light and airbag fault light appear. I took the car to my local garage who advised it was a fuel pressure fault causing the engine light and that
  23. - Hello folks I would be most grateful if someone can give me some pointers. I purchased a used car for £3500 cash from a motor trader who trades from home. He is a sole trader, not Ltd company. I bought the car 5 weeks ago. I test drove the car and it looked.drove wonderfully. The car is a 2005 (05 plate) The day after purchase, I found the hazard lights did not work. I told the trader who offered to look, or I could get a new switch if I preferred. I opted to replace the switch myself as it is a simple job and it indeed fixed it. A week later the battery died. I
  24. Hi All, First post here, although I have browsed for advice in the past. I received a PCN on a bank holiday when car park had temporary signs up stating that parking was free due to it being a bank holiday. My appeal was brief, pointing this out & asking for it be cancelled. This was rejected as the state the vehicle was in a time restricted bay. I have replied the same day with a much more in depth appeal with a number of points (most of which I found on these forums). The question is will they review this second appeal or will they ignore it? I feel very strong
  25. Hi, Just a quick question. I have an account with JD Williams and today had a letter from them that from February the APR is going up at 10%. Can you reject the rise and carry on paying what I owe as long as I don't order anything else. Thanks for your time JJ
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