Jump to content

just_jue

Registered Users

Change your profile picture
  • Content Count

    950
  • Joined

  • Last visited

Community Reputation

64 Excellent

About just_jue

  • Rank
    Basic Account Holder

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Hi BF, I have taken on-board the advice you added and made some changes. Would it be worth pointing out that they the garage did not responded to our last letter ? I write in compliance with the practice direction on pre action conduct. On the 9th September 2020 I entered into an HP agreement with Advantage Finance to purchase a Ford Kuga 2013 registration xxxxxx. Within less than 2 months and a total 1500 miles the car developed a gearbox problem. The Manufactures of the vehicle , Ford have confirmed in writing that the gearbox must be serviced every 35
  2. Thank you for input. I had read a couple of pap templates and thought that you had to outline the details you have and what details I need from them to take it further. I will redo it over the weekend
  3. Here is my first draft of a PAP letter: Dear Sir or Madame. As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary, I write in compliance with the practice direction on pre action conduct. On the 9th September 2020 I entered into an HP agreement with Advantage Finance to purchase a Ford Kuga 2013 registration xxxxx. Within less than 2 months and a total 1500 miles the car developed a gearbox problem. After speaking to Ford regarding this matter they confirmed that the gearbox must be servi
  4. It seems the Credit Intermediary (Selling Dealer & Agent) is listed as Zuto Ltd Cheshire. This is the other end of the country to Crawley in West Sussex
  5. They have spent out for 5 months £395 insurance & £87.50 tax and well as keeping up their payments to the finance company. After looking through all the paperwork again it seems the payment for the car was sent to a different company and not the company that sold it. Sorry if I sound a bit confused but if we take action for the full amount is it to cancel the whole sale
  6. Thank you for explaining to me about the gearbox it does make sense what you have said. I will speak to my son in law tonight and get him to list everything.
  7. Will we be going for the full amount of the car, or for the cost of a replacement gearbox?
  8. I will be helping my son in law with the money to start with the action. Will they also be able to try and claim for the insurance and tax they have to pay for but been unable to use? I agree with taking action against both of them.
  9. We have paperwork of the gearbox service on the 35k & 70k but the 100k service there is no paperwork just a stamp in the book, this was done by the previous owner. Ford wont send over the list of the work done on the 100k service but have emailed to say that a basic engine service was done and not the gearbox service which Ford recommend done at the 100k point. They car was collected with 107k on the clock and they have only done 1500 miles before the gearbox problems
  10. Thank you BF, We did speak about going after the garage first, we did send them a reject letter that they have had the letter for a month now. I was going to ask you the same about their independent report, and if you remember you put a review on their trustpilot page as well as I did. I am awaiting a call back from another company about a the report and will ask them to email over that they need the gearbox removed. On their report company website it did state about cars over 100k mileage that they cannot responsible . And the inspection can onl
  11. I have now spoken to three companies that doing independent engineer reports and all of them cannot do anything without the gearbox being removed from the car and cannot believe that the one done from the finance company was done without the removal of the gearbox. So we are back to either paying for the repair and trying to get the inspection done at that time. The garage haven't responded at all to the letter we send them.
  12. Well strangely they have written back saying I hadn't enclosed the £1 fee, that I am sure I did. They do now have a bank account number just for cca request that I can send over to them
×
×
  • Create New...