Most deffinatly be paying a donation you have all been a huge help I agree the company needs sorting I have reported them to trading standards I just hope everyone else that has the same issue reports them too

Yes I have joined that Facebook page and also let a review on trust pilot a couple weeks ago. when I dropped the car off there was two people in the waiting room trying to reject their vehicles for the same issues one being the exact same as me ad blue and EML she had car for 2 days the other guy the turbo broke on his Mercedes on way home, they were both not having any luck so I directed them both to this thread for them to use the rejection letter template within the hour they both had their rejections accepted so you guys are helping a lot more people than you realise I personally cannot thank you enough you have been an amazing help and I will be eternally greatful

Yes I agree I have broken even

No they did pay it off sorry it’s me being confusing I understand what your saying the fact they paid off my settlement I’m breaking even I understand

No your are correct but when they told me their only offering 4700 I said that’s not good enough it’s worth the full amount at least. they then responded saying if you take out 2 years warranty, guard x and gap insurance it will work itself out which is why I guessed they put the £700 down as a deposit on the paperwork instead of funds towards settlement or something along them lines ? I could be wrong but that’s what i assumed after they said what they said

Signed order form--2023-12-03.pdf

Shall I upload a picture of this paperwork ?

Yes all from black horse the lady has been really helpful I just expressed to her how much stress it has caused me and my pregnant wife and she’s done everything she can possibly do to help the only thing really I’m out of pocket for now is the deposit £744 everything else black horse have covered the only thing that I can think of that may play in my favour but I’m not sure is the fact that on my paperwork from BMW it shows £700 as deposit not anywhere does it state it is used to cover the shortfall for the part ex ? will this make a difference ?

I have litterally just got off the phone to finance company they rang me to tell me they are upholding my complaint in full and that I am out of the finance they are also paying me back the £220 that I spent on the vehicle plus 8% Also the first instalment is being paid back also the cost of my ferry plus 8% also £275 to help towards the hardship I have gone through over the past 2 months

Yes that is correct

This is what I sent to big motoring world yes you are correct regarding the deposit the offer of £70 is in writing via email I formally rejected the vehicle on the 4th January 2024

Yeah sure, - 03/12/2023 purchased vehicle - 07/12/2023 ad blue and engine management light appeared - 07/12/2023 contacted BMW to report the issue they told me to ring warranty - 05/01/2024 reported to finance company after BMW refused rejection - 31/01/2024 rejection finally accepted by BMW -01/02/2024 took the car back to their snodland department in kent regarding the £1000 deposit I was under same impression I should get it back but their explanation is that because I was £744 short for my previous finance settlement after they offered £4700 for my part ex that is why they are keeping the £744 I have received £256 from them I kept them informed all the way through with what I was doing regarding taking the car to Peugeot for diagnostic and repair as the garage they told me to take it to told me that only Peugeot could fix it they were fully aware as they offered to give me £70 back towards the diagnostic cost which I never received they are saying they will not reimburse me the money as they never agreed for me to have it done. I did email them with my intentions of taking the car to Peugeot to have the fix done but I never received a reply so I took it anyway as I needed a working vehicle but unfortunately the fix didn’t work regarding the 400 miles I may have not written it very clearly my mistake. I live about 200 miles away so 200 miles driving home after collecting the car then 200 miles to take it back to them as for the rejection I have the email from the manager at big motoring world saying they are accepting the rejection on the basis that they can confirm the fault is what I said it was. I also have another email confirming they foudn the fault and are happy to reject the vehicle. I didn’t get asked to sign anything and didn’t know I needed to ? I informed the finance company immediately by phone and also sent them the email confirmation from BMW outlining the fact that BMW have accepted the rejection

- £1000 deposit 03/12/2023 - £120 diagnostic at Peugeot 29/12/2023 - £220 further investigation into the diagnostic as first one was inconclusive, further investigation resulted in them finding the ad blue injector was clogged and not working so they changed that but didn’t solve the issue 02/01/2024 - £33 ferry booking to take the car back to them as they refused to pick it up 01/02/2024 -£40 fuel to get the car back to them - £200 lost days work to take the car back to them I got the vehicle on the 3rd December 2023 and took it back to them on the 2nd February 2024 I traveled 1698 miles in the vehicle in the time I had it 400 miles of that was travelling home from the dealer and taking it back to the dealer I have pictures of the mileage and the dash sat outside big motoring world on the 2nd February to prove the millage. the finance company haven’t given me any timeframes as I have asked several times but they cannot confirm any dates or how long it will take but they have told me that any costs incurred now IE taxis, car rental etc will not be covered by anyone so we are literally stuck at home

I’m just a bit weary about causing too much of a fuss incase they start being awkward about the finance. If they can do that I don’t know ? i can’t get a new car until the finance has cleared as I won’t get approved for another finance therefore I am having to get taxis everywhere and my children have been forced to spend most of their time at home with their mum as we can’t go anywhere unless it’s in a taxi together

The money has already gone into my account yesterday