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  1. Please can you guys advise me what I can do. The Third party insurance making it very difficult and seem like they are looking for ways not to pay. If this is the case I will be liable for the costs, which would set me back in life. Background 1.I had a collision, and claimed for the damage to my car personal injury. (it was non-fault but the Third party claimed 50/50). The case went one. 2. Third Party gave me a cheque for half on non-prejudice basis. The day they sent this, My solicitor took the hire car back from me. 3. Cheques take some time to clear, However I
  2. I am currently in a similar situation and wondered if you can give me a bit of advice. https://www.consumeractiongroup.co.uk/forum/showthread.php?472364-Advice-needed-Claims-management-company-court-case&p=5087639#post5087639 Like you i accepted a hire vehicle after a non fault accident and told auxillis/principia that i was not in a financial position to pay for a hire car myself upfront. I don't consider myself to be in a financial position despite savings accounts, as the savings are for a purpose and i didn't think that it was reasonable for me to go into my savings to
  3. Hello, a CSH newbie here. Please can anyone offer me advice on how to progress this ... I've received a PCN (Parking Charge Notice) via Enterprise Rent-A-Car, informing me of an alleged offence committed at Calder Park, Wakefield, on 31st October 2018, whilst driving one of their hire cars. The contravention carried a £60 fine which Enterprise have automatically paid to VCS (Sheffield) and they've now passed the bill onto me together with a £25 Admin Fee. I was driving the car on company business and the resultant £85 has been taken directly from my salary. The thin
  4. I hired a van from Sixt Car Hire in Leeds in early June in order to move my belongings to a new house. I hired the van just for the day and used Sixt as the prices were competitive and they were located nearby. When I picked up the van I was shown around it and giving a considerably long list of pre-existing damages. It was clear the van had been in quite a few incidents before as there was considerable dents, scuffs, scratches etc. When I rent a car I usually take my own pictures of the car but stupidly didn’t in this case mostly due to the tight time schedule I had for being a
  5. I recently rented a car via a 3rd party website. After the rental I found out I had been charged extra for damage and theft excess protection insurance by the 3rd party website on top of the quoted price. I don't need the extra insurance as I already have travel insurance on my credit card which includes this. Upon checking their website I see it is checked automatically but not included in the headline price. It's up to you to un check it and opt out. Unfortunately I missed this. I emailed them and asked for it to be cancelled but they refused on the grounds that the rental had alre
  6. Hi, Having aggravation with a second hand car purchase (in another thread). Feeling a bit of financial pressure. Need to get to Stansted Airport so I thought I'd give a One-way for a £1 rental a go. No luck here either it seems. Booked and paid for a £1 one-way rental from Europcar. Online booking was a bit slow but seemed to go ok. Got a confirmation back and all looked fine. 48hrs before I'm due to pick up I get 2 emails saying don't forget to prepare for your rental and please remember your driving licence etc. 3p.m. today, (19hrs before) scheduled pick-up I get a call f
  7. I will try and be as brief as possible with this. My partner hired a taxi from a local cab hire firm back in July 2017. He paid a deposit on taking the car. The original car had a lot of problems and kept getting taken into the garage for repairs. As it was licensed to another county, they could not provide another vehicle when repairs were being made and therefore could not work. Another time with this particular car, was told it was repaired, filled the tank £50 and then it broke down again (no recovery or breakdown service offered either, despite paying £200 per we
  8. Hi guys, Google has brought me here as it appears a few of you have had similar issues to the one I'm having. Car crashed into back of mine while I was stopped at lights, guy accepted responsibility and his insurer contacted me to arrange repairs (Well, actually their repairer contacted me, I never once heard from the insurer as I recall) They also arranged a replacement vehicle for me which I assumed to be a courtesy car but in fact, as I now know, turned out to be a credit hire. I'm now getting solicitors letters because the insurer is now refusing to pay out for t
  9. Hi, I am looking for some guidance. My partner who has a private hire cab stopped outside a restaurant and went in looking for a customer (not realising that it was in fact a loading bay). Came out to find a ticket on the car. The PCN states that the offence code is 02 'Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force'. This is under s78 civil enforcement of parking contraventions under the traffic management act 2004. The time the contravention was observed was only 1 minute. I am just wondering i
  10. Car hire sites to provide full costs upfront after CMA action READ MORE HERE: https://www.gov.uk/government/news/car-hire-sites-to-provide-full-costs-upfront-after-cma-action
  11. Just received a pcn for failiure to comply with a street sign from a London council. The date of the alledged offence was 17/10/17. and the date of the pcn is 12/12/17 is this outside of the timelimits for such service obviously they've got the details from the hire company many thanks in advance
  12. I was involved in a very minor collision whereby someone drove into the back of me. My car was booked in for repair at a local accident repair centre. The other Party's insurer arranged a hire car from Europcar for me to use whilst my car was in for repair. I was contacted by Europcar who gave me a time to meet its representative at the repair centre and told me I would need to sign for the car and provide Identification. On arrival at the agreed time, I was told by the receptionist that the representative from Europcar had already dropped the hire car off. I did no
  13. Hi, I rented car via Ryan Air for a holiday in Italy. Long and short is the Italian representative at the car hire firm wanted to charge me for an upgrade as they did not have the car I ordered and also would not accept my credit card as security for the hire as I did not know the PIN (they wanted to charge the upgrade cost). So the rental did not go ahead, they refused. I then rented car from another well known provider in the same area who happily used my card without the PIN to process a new rental After complaining to Ryan Air, they have sent me: "As you did not know the PIN, t
  14. Transport for London have turned down application by uber, they have 21 days to appeal.
  15. Hi I own a small company with 3 employees only been running since April this year I had booked a holiday and 4 days before I went away one of my employees left without warning. I had no choice but to contact my local agency to employ a temp worker to cover the period I was away 10 days in all . It was quite a straightforward process with just a couple of forms to fill in and sign one of which was thier terms of business . All done over the telephone with the forms being emailed back etc . I queried the hourly rate whilst on the telephone as it wasn't written anywhere (I have never used an a
  16. I took out a hire purchase agreement on a new car in 2009, in Scotland. Two years later in 2011, I ran into relationship issues and became homeless with no fixed abode. I lost track of life in general and became very lackadaisical with money. Circa Feb 2012 I received a call on my mobile from a man, whom never identified him self. I answered. He told me I had not been keeping up with payments and I should hand my car back. I said I'd check the bank and would report back. I never did get back to him. In 2016 after hearing nothing about the debt for 4 years,
  17. I had a non fault accident in July 2011. Stupidly i entered into a credit car hire agreement and should have done my homework first. eventually the other insurer admitted liability and thought everything was settled as i got a letter saying this. A few days ago i got a letter from a solicitor saying that payment for their services have not been paid (Car hire), and they will be raising court action within 14 days against other party. Also states that they will not seek payment from me as long as i co operate etc. ... Had this same letter in 2013. Have read on here
  18. Dear CAG members, I hope someone here could help us with something urgent. We only have been given 7 days for this. We hired a SIXT car from London for 1 week. When my partner and I collected the vehicle the vehicle was very dirty. I said I didn't mind it, as I didn't want to wait for 30 minutes for the agent to clean it. However, my partner said that we should have them clean it, so we could see the damages that are already present. "Fair point..." the agent said, "...but remember you have paid a premium for zero excess, so it doesn't matter what damages are present already, as any
  19. Hey, I am trying to sort out my finances and the car is massive chunk. We took the loan out in Oct 2015 and has been paying £424 p/month of which just over £150 is being used to pay the capital - the rest is interest. When can I ask to return the car and where does the half way point hit ? is it once half the loan value has been paid (half the cars purchase price) or once have the total loan value (inc interest) has been paid? Many Thanks Scott
  20. I hired a car to be collected from Geneva airport, I paid with a Visa Debit card and paid for full insurance, which cost me £200 in total. When I tried to collect the car they asked for a credit card in my name, I don't have a credit card , the paperwork I had printed stated 'Credit card Mastercard or Visa' I read that as Visa would be acceptable but I was wrong. I rang the company with no joy so told them on the phone and backed up with an email that I would not be collecting the car. They are refusing to give me any refund, I had to hire another car at
  21. Hi I need a bit of advice regarding trying to get £626.24 from Expedia for car hire which never turned up at the airport. I paid by credit card Halifax hoping this would ensure if anything went wrong - I should have know. After repeated emails and phone calls to Halifax/Lloyds they told me they couldn't claim our money back as the car was waiting for us at the airport (which it wasn't) - they just took Expedia's word for it - what can I do. Below is an email I sent to Halifax outling all the details/times/dates screen shots etc On the 24th May I
  22. Hi there guys, I booked a hire car through a 3rd party (indigo car hire) They used AVIS for the rental at Dublin airport and we agreed on taking out the extra CDW insurance meaning I didn't have to pay any excess or deposit. I was arriving at the airport on the last flight and the AVIS desk was closing at 11:30. I had to rush to make it there on time...I handed them my printed info from indigo car hire and she asked if I was taking out the CDW to which I replied "yes" She asked me to sign in 3 places...I made the payment and we had the key and we were on our way. On my return to the
  23. I have tenants that have refused to leave the property even after a court order has expired. They are playing the game to get a council house and wont leave my house until the bailiffs turn up to evict them. Since they are both working they should not get a council house and their drama is causing me so much expense and stress. I have to hire Bailiffs by Monday but I dont know which ones to choose. I still have to go back to court and pay more fees and am so sick of it. Does anyone know of a good bailiff company to hire for the Birmingham area?
  24. Hi Caggers On the 12th of this month I hired a van online from Flexi hire Burton on Trent, it was to help my brother inlaw move house, so he paid online using his card. On the day I went to collect it and went through the paper work and went over the vehicle to spot all the dents and scratches etc. The weather wasnt to great so some of the smallest chips of paint could of been coverd by rain drops. When I returned it they spotted a chip and said that I must of done it as its not on the paperwork, I know 100% whilst that van was in my possession it did not get hit or
  25. Your right to end a hire purchase or conditional sale agreement You can end (terminate) a hire purchase or conditional sale agreement in writing and return the goods at any time. This can be useful if you can no longer afford the payments or you don't need the goods any more. You will have to pay all the instalments due up to the time you end the agreement. If your payments come to less than half of the total price of the goods, you may still have some money to pay as the lender is entitled to this amount under the agreement. If you have already paid more than half of the price when
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