My vehicle was being impounded by the high court enforcement because of an unpaid contravention 34J Being in a bus lane. This was issued on 11/05/2017 and my vehicle was being impounded by Equita on 18/07/2018. Luckily I arrived to my car on time and after discussing with the officer I said I do not recall or ever heard of receiving a fine for being in a bus lane and if I did, I would always pay within 2 weeks. He checked the system and said 7 letters were sent over the period of 1 year, however I received NO letters! I am sure the address is correct where I am living, I trust everyone living in the house etc. I always receive all letters including the council, I have had PCN tickets from council before but for this particular fine nothing at all, how can this be? This forced me to pay £513 up front! The officer then giving all details needed and I was able to check the PCN online and now have the evidence of the contravention but no letters which is very strange! I will be calling council to see why letters haven't been sent but I can image they will just be saying "we have sent them" here is a video clip of the contravention that was not known to me until I caught the officer impounding my vehicle: vimeo.com/285471611 After viewing the footage I've accepted the contravention but not paying £513 as I have received no letters, what can I do about this and how could of this happened? I would be willing to go court if I fighting chance... do they not need to provide evidence for letters sent?! Plus can we not go in a bus lane to make a left turn? Thanks!

Car hire sites to provide full costs upfront after CMA action READ MORE HERE: https://www.gov.uk/government/news/car-hire-sites-to-provide-full-costs-upfront-after-cma-action

Ford Finance tell me that they have no record of PPI payments because the account was paid off more than 6 years ago. However a CMC tell me that for an upfront fee of £70 per claim they can get access to this information without any paperwork or account numbers. They call this fee a deposit which will be refunded on completion and suggest payment by credit card. They then charge 25% of any subsequent compensation. Any advice would be appreciated

Seven companies have agreed to clearly display delivery and booking fees following a Which? campaign Seven online ticket companies have pledged to display all compulsory charges like delivery and booking fees at the start of the booking process following a Which? campaign. BH Live Tickets, See Tickets, ATG Tickets, Ticketmaster, Stargreen, Ticket Soup and Ticket Web have agreed to display their costs upfront, making it easier for customers to compare prices between different companies. One of the biggest, See Tickets, has put the changes into practice and Ticket Soup said it will update its website this week. Another of the bigger companies, ATG, has promised to do so by March. As part of Which?’s Play Fair on Ticket Fees campaign, it is now calling on the ticket companies to justify their fees and set them at a fair level. It said some companies charge more than a third of the ticket's face value in compulsory fees. Others charge customers up to £2.50 to print tickets out at home or £3 to pick them up from the box office. http://www.telegraph.co.uk/finance/personalfinance/consumertips/10602518/Online-ticket-sellers-to-display-fees-upfront.html

Hello there, and thanks for reading Back in December 2012, I complained to Fashion World that a Silentnight bed I had bought from them in March 2012 was completely useless. After 3 months, they have finally agreed to refund me my money and allow me to order a replacement. Great! Or so I thought... I rang through on Monday 4th March and placed an order without problem, put in a 10% off voucher code, the chap I spoke to (didn't get his name) adjusted the order to reflect the 10% off, and said that he would also adjust it so I wouldn't have to pay the £55 delivery fee. On the Thursday 7th, I received a letter that stated that Fashion World were unable to supply the bed I had ordered and that an alternative had been ordered instead. I rang them up to find that the bed they had replaced my choice with, was unsuitable. I asked them to cancel that order, and I would find a replacement myself. I attempted to place the order online, but the voucher code I had previously been given was not being accepted by the system, so I rang the order through. I spoke to a delightfully helpful (not being sarcastic) rep, who talked me through the order. She said that it had come up on her system that I had to pay a 10% up-front fee before she could complete the order, when I asked why as I had never had to do that before, she said, don't worry about it, it's just one of those things that come up from time to time. She placed the order, adjusted the total to reflect the voucher code and once again, removed the delivery fee. Job was a good'un So this morning (Sat 9th March), I logged in to find that no order had been placed I've just got off the phone having been told that they will not place the order unless I pay 10%, and nothing I said would make any difference. I was told that no order had been placed on Monday, or on the Thursday even though it was showing on the system as cancelled! So here I am confused as to why I now have to pay 10% on a catalogue account on which I have nearly £2000 credit available. I am unable to pay the 10% as I don't have it until I get paid at the end of the month. I'm on the verge of telling them to shove the whole thing and get the bed from elsewhere. One question though, I have been refunded into my credit account the value of the original bed, but not as yet the £55 I paid extra for delivery. As I have paid interest at 34.1% for the last 12 months, can I ask for that back too? If so, can I have it paid into my own bank (that I paid it from), or would it have to be credit account? Many thanks in advance if you are able to help me

So i've put my property on rent and the agency has decided to take its commission in the first 2 months and have said they will pay the full amount of rent taken from the tenants for the next 10 months, no where in the contract did they state this or with the numerous phones calls and conversations had with them. The understanding we had was they would take their commission on a monthly basis out of the rent not all in one go. Are they allowed to do this, what action can i take? Thanks.