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  1. My son went to Dublin for a couple of nights with a group of friends first week of December 2018. Ryanair lost his luggage although we believe it was stolen. His luggage was full of designer (genuinely) and fortunately he had most of the receipts as quite a lot of his clothes had recently been purchased for his trip. His local airport confirmed his luggage had been loaded onto the flight but Ryanair have confirmed they have been unable to locate it. His luggage also contained some medication that he takes. I am convinced it had been stolen so we instigated the claim. Ry
  2. Hi, I rented car via Ryan Air for a holiday in Italy. Long and short is the Italian representative at the car hire firm wanted to charge me for an upgrade as they did not have the car I ordered and also would not accept my credit card as security for the hire as I did not know the PIN (they wanted to charge the upgrade cost). So the rental did not go ahead, they refused. I then rented car from another well known provider in the same area who happily used my card without the PIN to process a new rental After complaining to Ryan Air, they have sent me: "As you did not know the PIN, t
  3. The CAA have intervened now, I hope they make Ryanair help passengers now. https://www.theguardian.com/business/2017/sep/27/ryanair-cancel-flights-passengers-stansted-edinburgh?utm_source=esp&utm_medium=Email&utm_campaign=GU+Today+main+NEW+H+categories&utm_term=245544&subid=7192694&CMP=EMCNEWEML6619I2
  4. Ryanair has told lawyers acting for a woman claiming compensation that it will no longer accept the jurisdiction of the English courts, in a case that has raised concerns over air passenger delay rights. The claims management company acting for a woman known only as Ms Menditta, who claimed against the Dublin-based Ryanair after a delay in 2015, have been told by the airline that a clause in the airline’s terms and conditions requires disputes to be decided by the Irish courts. https://www.theguardian.com/business/2016/dec/09/ryanair-says-womans-delay-claim-must-go-through-i
  5. Can anyone tell me what I am entitled to. My partner and I booked a weeks cruise where we flew out to Barcelona with Ryanair. When we arrived at the airport, our luggage and about 8 other couples luggage were all left in Birmingham where we flew from. I explained to Ryanair that me and my partner were leaving Barcelona that night and won't be back for another week, vWe were advised that the chances of us getting our luggage to the ship are practically none. All we had were the clothes on our back and a pair of shoes in the hand luggage. We had no choice but to go to some local shops
  6. A British man who flew to Germany using his girlfriend's passport only realised the mistake when he had arrived at his destination - having gone through security. Josh Reed, who is 6 ft 3 and has a beard, travelled from London Stansted to Dortmund on a Ryanair flight with petite brunette Sophie's ID, reports The Sun . According to the 21-year-old, security at the gate only checked his boarding pass, meaning he only spotted that he had the wrong travel documents when he landed in Germany. But at no point did anyone else notice that he wasn't girlfriend Sophie Watkins. http:/
  7. Ryanair has signed a deal with Ombudsman Services that will see the organisation operate as the airline’s approved alternative dispute resolution (ADR) body. Approval to the scheme means that passengers of Ryanair who have disputes relating to issues such as denied boarding, lost baggage, delays or cancellations will be able to escalate their complaint to Ombudsman Services if a satisfactory resolution cannot be reached with the airline. The scheme operated by Ombudsman services will be free of charge to consumers. Up until now, you have to take your case to the Civil
  8. free meals and refreshments appropriate to the delay Does anyone know what this means? I was recently delayed coming back from Portugal. After 2 hours we were given a voucher for 5 euros (£3.50). A sandwich cost 5 euros so we had to pay for drinks. Am I expecting too much to want refreshments to include at least a drink with my sandwich, I suppose I could have had a packet of crisps instead.
  9. The UK Civil Aviation Authority (CAA) has launched enforcement action against Ryanair. This action follows a review by the regulator that found Ryanair is not complying fully with European consumer law designed to support passengers following flight disruption. Ryanair is now required to make policy changes or face the prospect of further enforcement steps leading to court action, if the airline remains non-compliant. The CAA has concluded that: • It is not satisfied that Ryanair is dealing with compensation claims for disruption caused by routine technical faults in lin
  10. A test case of Goel & Trivedi v Ryanair could lead to Ryanair successfully putting a two year time limit on claims, despite the Supreme Court ruling that passengers have SIX years to claim. Ryanair argue that by accepting the airline’s Terms and Conditions when they buy a ticket, passengers are waiving their right to the six year limitation period. As Goel & Trivedi v Ryanair is a test case, all Courts in England and Wales are likely to follow the decision. Most other airlines also have a two year time bar in their Terms and Conditions; if Ryanair win this case, all airl
  11. Hi Guys Back in Feb i booked flights to spain and the flights are in 3 weeks. I paid a higher price to have ealier flight times at 6pm as i didnt want the later flight because i have 2 young children. I got an email this morning to say my flights had now changed to 20.40 so 2hrs40mins later. No apologies just said that i could get a refund.Which im not going to do as the refund will probably take a week to get to me and i dont have the money to book more flights without it. This is a huge inconvinence to us as not only did we pay the extra for the earlier flight, but will now cos
  12. Lord Mayor of Copenhagen accuses Ryanair of 'social dumping' and bans staff from flying with company on official business In a plot twist worthy of a Nordic Noir serial, the Lord Mayor of Copenhagen has dented Ryanair’s plans to make a killing with its new base in the Danish capital. Frank Jensen, a Social Democrat who has been the city’s Lord Mayor for five years, has banned staff from flying with Ryanair while on official business - even if it means paying much more on the Scandinavian airline SAS. Copenhagen has 45,000 municipal workers. Mr Jensen told the Berlinske new
  13. My wife & I recently flew with Ryanair to Faro in Portugal. We were asked at the gate to let them put both our cabin bags in the hold as the flight was full and there was no room for them in the cabin, we were instucted that we need to remove any items that we may need for the fight before we boarded. They put yellow bands around them and when we boarded the aircraft the flight attendant took them off us to put in the hold. When we sat down I said to my wife that I better turn my mobile phone off and she said that her's was still in one of the outside zipper pockets of her bag, and st
  14. Hi, Advice needed. I booked a flight earlier in the week with Ryanair, tried three times to process payment, each time payment was declined. Seemingly not, as I later discovered three payments have been taken from my account, however I have no flight reference number or anything to fall back on. Solutions?
  15. The best way to outsmart Ryanair's pricing policy is to book ten days before your flight departs, it was claimed today. Economics professor Claudio Piga said he has researched the low-cost airline’s flight costs - and found passengers booking their trip at least seven weeks in advance pay more. But the Keele University expert also found that fares are raised by between 50 and 75 per cent in the last few days before departure, meaning last-minute bargain hunting is not the best method. The professor described prices from low-cost airlines as being on a ‘U-shaped temporal p
  16. I was flying back from Treviso, Italy to London Stansted wtih Ryanair. I was given as gifts one bottle of Whiskey and one bottle of Rum, both 40% ABV. Total volume was 1.5 litres. I knew that I wouldn't be able to take them in my bag as security don't let you take liquids so I bought a packed luggage for £30 the day of my flight. I got to the airport early and went to check in my bag at the bag drop-off. A ryanair staff member asked what was in the bag and I told her. She said I can't check in alcohol as it will explode in the flight. I told her I had bought the checked bag only for
  17. Has anyone else tried complaining about the fact Ryanairs headline price does not include a boarding pass? It's sort of essential for actually flying, and airport check in charges are understandable, but how can it not be in the headline price? At east the excessive credit and debit card charges are being dealt with. Ryanair is, as far as /i know, the only airline that charges you 'extra' for printing your own boarding pass. Sometimes this 'fee' is waived during sales - for some flights - but it should be included at all times. Trading standards weren't interested.
  18. Hi, We flew from Luton to Arrecife one Sunday evening a few weeks ago to find that my wife's suitcase had been lost. The Ryanair desk staff advised us to buy what we needed and submit the reciepts to Ryanair. We went shopping and purchased sandals, enough clothes for a couple of days, underwear and toiletries. We then heard late on Sunday night that the case had been found (in Bratislava) and were told it would be with us late Tuesday night. When we arrived home a week later we photocopied our reciepts which totaled just under 300 euros and submitted a letter to Ryanair explaining the situa
  19. Hi all, I have recently read about a successful complaint to Ryanair in regards to UK customers paying more for the exact same flights as EU customers. (I'm unable to post a link here, but if you google Ryanair Price Difference Euros, a Daily Mail article comes up which is what I read) Since I became resident in the UK from Ireland 7 years ago, I have taken countless flights with Ryanair and am extremely curious to know if I have been overcharged! Does anyone on here know how I would find this out? As the flights are in the past, it's difficult to compare exact costs in ste
  20. I had to book some tickets fast today and I was used to web security, but this puzzle left me scratching my head multiple times What should I enter???:mad2: [ATTACH=CONFIG]44021[/ATTACH]
  21. Hi I have Ryanair credit card which is run by Santander. I was £1422 in debt, as I was thinking that I could`t pay all of it that month (Had direct debit set-up for full amount) so I asked them via message services to change it. my message to them 26/03/13: "Dear Sir/Madam As I maybe unable to pay off my balance in full this month could you please change my direct debit payments to minimum for now? Kind regards" Response on 28/03/13: "Thank you for your recent email to Ryanair Card Services. I can confirm that your Direct Debit has been changed for minimum p
  22. http://news.airwise.com/story/view/1349396944.html
  23. Follows investigation here from the OFT and CC. http://www.bbc.co.uk/news/business-19407528
  24. Comes after the OFT referred Ryanair to the CC over its current stakeholdings. http://www.bbc.co.uk/news/business-18511024
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