Search the Community
Showing results for tags 'packed'.
Found 1 result
I was flying back from Treviso, Italy to London Stansted wtih Ryanair. I was given as gifts one bottle of Whiskey and one bottle of Rum, both 40% ABV. Total volume was 1.5 litres. I knew that I wouldn't be able to take them in my bag as security don't let you take liquids so I bought a packed luggage for £30 the day of my flight. I got to the airport early and went to check in my bag at the bag drop-off. A ryanair staff member asked what was in the bag and I told her. She said I can't check in alcohol as it will explode in the flight. I told her I had bought the checked bag only for this reason as otherwise I'll just carry it with me as my carry-on. I argued with her for about 5 minutes that it was physically impossible for the alcohol to spontaneously explode, but she said this was ryanair's 'policy'. It was clear that she wasn't going to let me take the bottles (although eventually she did say wine would have been ok, despite also saying ryanair strictly allowed NO alcohol in checked luggage). I asked for a refund of checked bag as I wasn't using it, she refused on the grounds that I should have checked the terms and conditions before buying. I gave up as I did have a plane to get, and went home. At home I checked whether this was true and found Ryanair have no such policy. Clawing the internet for as much information as I can find it seems the general regulations are up to 5 litres of under 70% is fine. I tried to contact ryanair to again get a refund but found no contact details for them. Eventually I submitted a complaint to them through their ridiculous ask a question form. A few days later I got a response saying ryanair advises customers not to travel with dangerous goods. Quite a frustrating reply as it admits they have no policy against the alcohol and is a complete straw man of an answer. Of course I could not reply to this, just start at the beginning again. I checked to see if there was anyone I could escalate the complaint to. Ryanair effectively sold me something and then stopped me using it, but have kept the money. To me that is theft, never mind the needless costs I have incurred from not being able to take the alcohol with me. The only thing I could find as a route to complain was through the CAA. I filled out their form and submitted 'correspondence' between myself and ryanair. I got an answer the next day saying they couldn't help as I hadn't given ryanair adequate time to reply, despite them already having answered that they won't refund the money. Does anyone know what I can do here? It surely can't be right that ryanair can charge for things they don't deliver. And who can this be escalated to? The UK doesn't seem to have a travel ombudsman which is ridiculous when you think about it. Thanks for taking the time to read anyway