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  1. Hello, I wonder if anyone may be able to help me please. I bought a flight in Dec 16 from Citi Flights, flying from London to Thailand. I flew out on the outbound flight but the airline cancelled my flight home. They left me stranded in Thailand with no other option but to purchase a new ticket home. I have been battling with them ever since and they have said that Citi Flights had no authorisation to sell me the ticket in the first place and it was a fraudulent transaction. Citi Flights have said that the issue is with Turkish Airlines and not them and if they weren't allowe
  2. I have been invited to a wedding in Poland next year. I have booked around 9 months in advance, flight out 31/08/18 and return 03/09/18. Other guests a few weeks later had trouble finding the flight on Wizz Air's website and asked if they were given the correct details. After calling Wizz Air, they assumed the call was in relation to a different flight to Hungary, but after a little more clarification advised me that the flight out is now a day earlier on 30/08/18 and the return is now a day later on 04/09/18. Whilst I have no doubt that somewhere in the small print t
  3. Hi, back in January 2017 i booked online flights to go to Florida from London. When I purchased the flights i thought that i was booking :- - Direct flight from London to Florida - Indirect flight from Florida to London via JFK. When it finally came to the holiday i arrived at LHR to check in only to find that not only was my flight not direct, but, it had a 7 hour stop at Detroit! Clearly i was very unhappy, and want a full refund of my flights. Fortunately at the time of booking the flights online i took a screen shot of the booking (attached image) you can
  4. Dear All, I purchased 4 x return tickets (London Heathrow to Istanbul) from BA in August 2016. The tickets were for July 2017. At the time food and drinks were included with my ticket. In January 2017 BA ditched free food on board and started charging for M & S meals. Is there anything I can do to take action against BA? Many Thanks for your replies in advance. Sam
  5. Hi, I purchased two hot air balloon flights in 2015. Due to weather conditions the flights I booked and subsequently booked were cancelled - this happened 4 times. The person I purchased the tickets for is now pregnant so cannot fly so I have asked for a refund. I have been refused any refund and it is in the t&c's that the vouchers are non refundable. Would I have any chance of success challenging this in county court citing the consumer rights act 2015 - unfair terms in a consumer contract provision? I have paid £204.00 and not received a service. Thanks
  6. after 12 months of trying to book our balloon flight - it was booked, on my calendar for tomorrow. With all the stress and disruption the last few weeks have brought - I had put the wrong date down! It should have been today! The weather was awful this morning, extremely cold and freezing and guess what - the flight actually happened! All the beautiful days we had it booked on and it didn't go -- Paul even taking time off work on a couple of occasions. Rang VirginBalloons this morning to be told to ring back after mid-day - to be told tough - you m
  7. Hi There Wonder if anyone can help please. We were on holiday with the family in Mallorka and whilst in Mallorka tried to book our flights back home to East Mids Airport. Towards the end of the holiday we decided to start looking for various flight options with different airlines and used ryanair, jet2 and thompson websites to compare flight times and prices. Thompson has shown available flight in the day on the 24/08/2014 and we decided to book it and stay a bit longer. Bare in mind we have tried booking Thompson on a few occasions for a couple of days however they
  8. http://www.dailymail.co.uk/news/article-2815718/Delayed-passengers-set-receive-compensation-worth-4BILLION-Supreme-Court-rejects-airline-appeals-against-two-landmark-cases.html
  9. Advice please. We are due to fly to the states on Monday 6th April We return and have a stop off of 3 hours in Washington. We had planned to see our daughter who lives in the states (We have done this before as you dont need your baggage as it goes to the plane for you) We paid £75 more to go this way than Chicago so we could do this. The agents acknowledge this. On the 20th February the airline changed the connections but we were not told until today. I am livid as I cant now see my daughter the agents have known about this for a month.
  10. British Airways is to make radical changes to its airmiles scheme used by millions of travellers - called Avios - which will slash by 75% the airmiles the cheapest economy class tickets will earn, while giving business and expense-account flyers more rewards. First-class and business-class customers benefit most from the new changes, with 'flexible' fare bookers earning 300% of the miles travelled in Avios points for first-class (up from 200%) and 250% for business-class (up from 200%). Non-flexible fares for first-class flyers also see an increase in points to 250% of the mi
  11. Appears some airlines are offering to refund Child APD on flights already booked & paid for from May 2015. http://support.easyjet.com/apd http://www.virgin-atlantic.com/gb/en/travel-information/customer-service/latest-news.html
  12. http://www.theguardian.com/business/2014/apr/27/delayed-flights-airlines-compensation-rulings
  13. Help Please - Advice for best recovering losses in the following situation from 23rd August 2013 Overview Flight from Bristol to Dublin (EI3285) eventually cancelled due to technical issue with aircraft after a 4 hour delay. Technical issue was a dent in the nose of the plane. Suspected bird-strike! Alternative routes where provided on first come 1st serve basis during period of delay. This involved a bus trip to Gatwick then an onward flight to Dublin. Apparently this bus got mixed up in traffic and missed the connecting flight. £3 each for refreshments was issued after 3 h
  14. Hi all, would really appreciate some advice on this. We booked some flights with a company a couple of weeks ago. Whilst getting quotes from them through email they made a few mistakes (wrong flight dates/times/flight numbers etc) but we persevered as they were cheapest but also as they came highly recommended. We paid a £100 deposit each and got a confirmation email from them confirming our flight details, which we checked carefully and was correct. A week or so later we supplied them with our numbers for the airline's reward scheme, which they linked to the flight booking for us.
  15. Hi Don't know if anyone can advise me,but, in Jan I bought & fully paid for a holiday which was flying with Thomson air from Birmingham. then flight was changed to Manchester - swallowed that. Booked hire car, parking etc .Paid for extra legroom seats - another £100 Yesterday got email saying Thomson flight cancelled but they had booked us with Easyjet! I have refused to fly with them and now booked flight & paid for Monarch flight from Birmingham !, extended holiday 3 extra days - more hotel expense, cancelled parking - booked new parking - £40 more, extra days on car hire £100! T
  16. http://www.dailymail.co.uk/money/markets/article-2196843/Nick-Cleggs-shift-Heathrow-flights-break-EU-law.html The UK is one of the only countries who have Major airports so close to city centres. I think there is a good arguement to increase capacity at airports like Luton.
  17. http://www.dailymail.co.uk/money/holidays/article-2157178/Summer-airline-rip-How-checking-suitcase-end-costing-260-bag.html
  18. I would like to know if anyone can help. I purchased 2 flight tickets over a month ago for £150 with Ryanair. When i bought them the prices were rising therefore i grabbed them so they didnt go to high. Since then i have checked and the exact same flights are costing £50. Is there any law which i can use to get the diff refunded of a credit or something as i think that this is ridiculous that prices can be rising at one moment to intice people to buy early, then they drop so low with still 3 weeks to the flight date. thanks Angry ripped off consumer
  19. Having decided on a 3 week family holiday to Egypt this February and booked it through Travel Counsellors we were disappointed to find the 1 week cruise up the Nile and the 3 days in Cairo cancelled because of the unrest. However in an effort to salvage the last 2 weeks which were to be spent relaxing in Hurghada on the Red Sea where there were no problems, and as our return flight from Hurghada to the UK was booked with Jet 2, we decided in consultation with Travel Counsellors to fly out direct to Hurghada with Jet2 and enjoy the remaining 2 weeks of our holiday. Two days after booking this
  20. Can anyone help me with a problem I'm having with Virgin and the poor service I've received from them? I read lillboy's previous thread about them in the hunt for information and my situation is similar but there's a difference which I think may be important. I did not purchase the vouchers from Virgin, I bought them in CostCo in September 2009 (just under 18 months ago). I think this is important as I did not agree to any terms and conditions as you would be subjected to if you bought them from their site? As I have come to find out by myself and other upset customers, booking
  21. I want to cancel my forthcoming flight ticket that I booked through a travel agency (traveloworld). The agency have claimed that I am not due any refund whatsoever. I challenged them on the tax element of my booking which I thought I would be able to claim back as taxes are only payable when a ticket is used but they refuse to pay this back. I spoke to Virgin (I am flying with them) and Virgin said that they would refund the tax back to the Travel Agent to pass it back to me. Clearly the agent wants to pocket this amount. What are my legal rights on fligh ticket taxes?
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