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Found 6 results

  1. Delayed flight compensation Jet2 - We have had a long and frustrating 9 months trying to get compensation from Jet2 for delayed flight LS606 from Malaga to East Midlands on Monday December 11th 2017. To jog your memory there was some snowfall on Sunday 10th December across parts of the midlands and the south of the country. LS606 was 3 hours 41 minutes late arriving at East Midlands. We put in a claim to Jet 2 by way of a letter (and two follow up letters) and it was repeatedly denied because of ‘exceptional circumstances’ which Jet2 tried to suggest was adverse weather. To cut the long version short, we issued county court proceedings in January 2018 and Jet2 responded by appointing a large London firm of solicitors to fight their defence. The defence received was laughable and was mistly wrong, inaccurate or downright offensive. One part that sticks out to me was the following: ‘The defendant does not admit nor deny that the claimants presented themselves for check-in’. In other words, although they do not deny it, they wanted us to prove that we did. Of course, by law they have to keep records of who actually boards and travels on all aircraft. For the last 9 months Jet 2 has tried to convince us that LS606 was delayed due to adverse weather but I can prove that it was not and will happily forward that proof onto anyone who also wishes to bring a compensation claim for the same flight. The PREVIOUS flight, LS605 was delayed leaving East Midlands and that it was actually made our flight delayed. But although Jet 2 will again tell you that LS605 was delayed by adverse weather, that is also untrue. The actual reason LS605 was delayed was a lack of de-icing facilities and supplies. Something confirmed on bvoard LS606 by the captain in Malaga. On the day in question I have records of every flight that landed and departed from EMA between 05:25 and 15:13. Not one aircraft was delayed from landing at EMA and of those that did land, not a single one was delayed in departing again. Only aircraft that had been parked overnight had any delay and of those only some of those. This was ultimately Jet2's downfall. Adverse weather either effects all flights atbthe airport or it doesn't. De-icing is more selective and thus the can of worms is opened. The two flights in question are LS605 and LS606 on Monday 11 December 2017, both of which used a Boeing 737 aircraft with the registration G-JZHL. This aircraft was flown EMPTY into EMA from Birmingham on Saturday 9 December and it sat fully exposed to the forecast snow conditions until it was required on the Monday morning, 36 hours later. THAT is why it needed de-icing and the lack of said de-icing is why LS605 was delayed departing and thus why LS606 was subsequently delayed. So, ANYONE who travelled on LS606 should claim compensation under EU regulation 261/2004 and I would strongly advise you to claim from Jet2 without delay. They WILL deny your claim and will most likely string you along for months also, but persevere and like us you will get your compensation. Our court case was due to be heard in the next couple of weeks and out of the blue Jet 2 decided to offer the full claim amount (including the court fee) last week. This morning we received the full claim amount into our bank. Jet2 tried to incorporate a ‘confidential’ clause into their offer, but I pointed out that they were not in a position to demand anything from us. They dropped that part in agreement of us accepting the full settlement offer. We did that specifically so we could tell you. So, if you were on LS606 make a claim. You are entitled to 400 Euros per passenger. I also advise anyone on LS605 to also claim because your flight was also NOT delayed due to adverse weather, but a lack of de-icing facilities. EU court cases have ruled that de-icing is not a reason to deny claims. I think it is outrageous that companies such as Jet2 will try this. They know they must pay but WILL deny your perfectly valid claim. They are simply hoping you will just not bother, or if you do bother will accept their rejection, or if you do issue a court claim will be put off by their big London firm and their 20 page defence, or that you will just give up. Be like us and stand up to them. Amount settled: £780.72 being 400 Euros each plus the £60 court summons fee. In case anyone from Jet2 wishes to contest what I have said above, I have the full documentation of the entire matter from letter 1 to bank payment today.
  2. I would be most grateful if anyone can help us with this. My wife and I flew from Malaga to East Midlands airport on flight LS606 on 11 December. The flight was 4 hours late arriving into Malaga and we ended up being 3 hours 15 minutes late into East Midlands. Whilst there was some minor snow on 10 December that tenmpoarirly closed the airport, flights fully resumed in the afternoon on 10th. Our aircraft first flew out from East Midlands, due to leave at 11am but actually left at 3:15pm, thus was late arriving in Malaga. The excuse the airling want to fob me off with is 'adverse weather'. But I was flying from Malaga where the weather was fine and into East Midlands where there were no problems landing or taxiing. On investigation, it seems as through there were mechanical problems and delays with teh de-icing euqipment and thus is a ground operations delay and not a weather delay that effected the outbounf aicraft. In any event, as siad we were not flying from East Midlands but into. So, my question is this. Would faulty/ill prepared de-icing equipemt used for the outbound flight to Malaga be justification for the airline citing adverse weather for our inbound flight, albeit the same aircraft. They could have used another aircraft, or chartered one but obviously that would cost them. I am not in the slightest happy to be told that I cannot claim under EC204 regs for the 3hours+ delay because they want to wave the banner of 'adverse weather' when as said, there was no adverse weather that actually effected OUR flight, but the one before. Any help or guidance would be very welcome.
  3. My friend and I were traveling to Crete Rethymon on the 21st of June 2015 with Jet2 from Glasgow airport. We were meant to return with them on the 28th of June 2015 to Glasgow airport. We bought 4 miniature bottles of vodka at duty free. When we were on our flight, my friend opened one of the miniature, one of the cabin crew said that we were not allowed to consume it on the flight. We apologised and handed the miniatures to the cabin crew to be locked away until we departed our flight. We were then asked if we would like drinks from the trolly, we ordered food and some alcoholic beverages. Another air stewardess came over to us with a bad attitude and handed us a rather threatening letter. She asked for our passport details. We then asked why we were asked for our details as we did not want to be put on some sort of data base. The air stewardess began to raise her voice, threatening us, that if we did not hand over our details she was going to get the pilot and that the police would be waiting for as when we land. We did not refuse to give our details, we simply asked what they were going to be used for. My friend asked her to lower her voice as it was drawing attention to us. We gave our details to another air stewardess who apologised for her colleagues behaviour, she also told us that we would be able to fly with Jet2 on our return flight and not to worry. (I have a voice recording of this conversation). Half way through our holiday on the 24th of June 2015, we received a phone call informing us that we were being refused to flu home with Jet2 due to a report which had been filed by cabin crew that we continued to drink our own alcohol and displayed aggressive behaviour. These allegations are untrue and frankly quite frightening that Jet2 staff can make up such lies leaving their customers stranded in a foreign country. I have sent numerous emails to Jet2 asking for the situation to be fully investigated and I have sent the voice recording as evidence that no aggressive behaviour was displayed by my friend and I. Jet2 just said that it has been fully investigated which we know that it has not. We feel that our voice has not been heard. We had to cut our holiday short by returning home on 27th June 2015 with EasyJet flying from Heraklion airport to Edinburgh which caused us further expense. We paid approx £400 for alternative flight, thats not including the expensive phone bill of £50 for phoning Jet2, bus and taxi expenses to travel to the airport, or having to cut our holiday short which also ruined our holiday. Lastly we both experienced much stress in regards to how we would get home. This has put me off flying again, as it appears that customers do not have any rights, and how easy it is for staff to make up lies leaving passengers in foreign countries. (I have a copy of all email correspondence, voice recording aboard the flight with a member of cabin crew, we also have a photo of the threatening letter which we received on board. Help would be much appreciated as we are looking for compensation, an apology, and for cabin crew to be dealt with appropriately in order for this to not happen to anyone else.
  4. I have had an ongoing claim with Jet2 for compensation following a fight delay in Feb 2011. There are six family members in the group, my wife and I, and four children under 16. I am the lead passenger and paid for the flights and the booking was made using my Jet2 account. It was a technical fault and they have been using the “unexpected circumstances” excuse since 2011, and most recently said they were waiting the outcome of their appeal to the Supreme Court which they said would affect the outcome of my claim. When the Supreme Court refused permission for them to appeal, I wrote again asking for the full amount plus interest. They have now asked me to submit a separate claim for each individual or they won’t consider them. This is the first time since I first claimed in 2011 that they have made such a request. After my initial claim, they made a partial pay-out for our allocated seats booking-fee, all on the same claim. So they have the all the passenger details and they have even partially paid out on the claim. I am inclined just to go straight to the County Court now because they are obviously just time-wasting. In my most recent letter, I said that if they did not inform me within 14 days of how and when they are going to compensate me, I would pursue the matter in the court. Am I now justified in taking them to court? Is it reasonable of me to expect a reply in two weeks after an almost four year on-going case ? Their normal reply time is six to eight weeks. If I don’t submit the claims again individually, would they be able to use that as reason for not paying if I go to County Court? Many Thanks
  5. Hi, I travelled with Jet2 in June this year and saw the baggage handlers at Ibiza airport drop my daughters pram from the belt onto the tarmac. On collecting it from the luggage carousel it was damaged. I completed the appropriate paperwork with the Jet2 agent who documented the pram was in excellent condition apart from the damage to the handle and mechanism to open the pram. The pram is now defunct due to negligent handling by the Ibiza Airport handling staff. Following the correct claims process Jet2 have offered £30 for the pram, this is around 5% of the original purchase price. I asked for their depreciation guidance as the pram is 4 years old and they haven't given any but after a number of letters back and forth they have now sent a cheque, even though I didn't settle with them. The letter with the cheque states if I cash it I am accepting the offer. Obviously I am not cashing the cheque. I do not expect to get full value back for the item, but it has barely been used. Do I have a case to take this forwards, how can I calculate acceptable depreciation on this item as I feel Jet2's depreciation isn't a fair offer at £30?
  6. Having decided on a 3 week family holiday to Egypt this February and booked it through Travel Counsellors we were disappointed to find the 1 week cruise up the Nile and the 3 days in Cairo cancelled because of the unrest. However in an effort to salvage the last 2 weeks which were to be spent relaxing in Hurghada on the Red Sea where there were no problems, and as our return flight from Hurghada to the UK was booked with Jet 2, we decided in consultation with Travel Counsellors to fly out direct to Hurghada with Jet2 and enjoy the remaining 2 weeks of our holiday. Two days after booking this flight Jet2 cancelled our return incoming flight to the UK and all remaining flights from that date, without any explanation. This meant in effect that we had no means of return from Egypt and we had to cancel our holiday, Despite the fact that they had ruined our holiday by cancelling our return flight they also refused to refund us the cost of our outgoing flight, some £800.00. Travel Counsellors have been most helpful throughout these problems in Egypt and have fought and succeeded in getting us refunds on all the costs incurred with the exception of Jet2 who despite Travel Counsellors fighting our cause at Director level and even offering to take a credit note, refuse to budge on their decision. I personally emailed Jet2 twice but have received no response or even acknowledgment of my email, I also emailed Dart Group their parent company twice explaining our problem but again totally ignored. How can this offhand approach to customers be acceptable? Incidentally those people who suggest that any losses should be covered by holiday insurance are incorrect because insurance companies will not pay out where cancellations are caused by political unrest. There must be many people out there who have experienced similar problems with Jet2 and the apparent contempt with which they treat their customers, if so I would be very pleased to hear from you. Perhaps if enough people got together we could make our voices heard. The conclusion to this story is that we were able to arrange a last minute holiday in Lanzarote flying with - guess who – and both outgoing and incoming flights were delayed.
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