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I had the cabin components delivered on 8th January Due to issues with the base we did not start building the cabin 25th January We have now encountered a few issues with the build, and the company will only respond via e-mail and not over the phone which is dragging out the resolution of our queries At the moment the doors will not align correctly and are out of alignment by 8mm. We have now been told to put the glass into the doors as they will hang differently, but we cannot see that this will resolve the situation Now, we have found another problem in that all four panels of glass are scratched. The company have asked for pictures but this is not easy to get as the scratches are hard to see even with black card behind them. The company have advised that I signed for the goods at time of delivery as being in good condition, but there was no way you could check each item as there were hundreds of bits of wood as well as glass and plastic items. I would like to ask for some advice on what to do next? I paid by credit card so should I raise Section 75 for faulty goods if they won't replace the doors or glass
My friend and I were traveling to Crete Rethymon on the 21st of June 2015 with Jet2 from Glasgow airport. We were meant to return with them on the 28th of June 2015 to Glasgow airport. We bought 4 miniature bottles of vodka at duty free. When we were on our flight, my friend opened one of the miniature, one of the cabin crew said that we were not allowed to consume it on the flight. We apologised and handed the miniatures to the cabin crew to be locked away until we departed our flight. We were then asked if we would like drinks from the trolly, we ordered food and some alcoholic beverages. Another air stewardess came over to us with a bad attitude and handed us a rather threatening letter. She asked for our passport details. We then asked why we were asked for our details as we did not want to be put on some sort of data base. The air stewardess began to raise her voice, threatening us, that if we did not hand over our details she was going to get the pilot and that the police would be waiting for as when we land. We did not refuse to give our details, we simply asked what they were going to be used for. My friend asked her to lower her voice as it was drawing attention to us. We gave our details to another air stewardess who apologised for her colleagues behaviour, she also told us that we would be able to fly with Jet2 on our return flight and not to worry. (I have a voice recording of this conversation). Half way through our holiday on the 24th of June 2015, we received a phone call informing us that we were being refused to flu home with Jet2 due to a report which had been filed by cabin crew that we continued to drink our own alcohol and displayed aggressive behaviour. These allegations are untrue and frankly quite frightening that Jet2 staff can make up such lies leaving their customers stranded in a foreign country. I have sent numerous emails to Jet2 asking for the situation to be fully investigated and I have sent the voice recording as evidence that no aggressive behaviour was displayed by my friend and I. Jet2 just said that it has been fully investigated which we know that it has not. We feel that our voice has not been heard. We had to cut our holiday short by returning home on 27th June 2015 with EasyJet flying from Heraklion airport to Edinburgh which caused us further expense. We paid approx £400 for alternative flight, thats not including the expensive phone bill of £50 for phoning Jet2, bus and taxi expenses to travel to the airport, or having to cut our holiday short which also ruined our holiday. Lastly we both experienced much stress in regards to how we would get home. This has put me off flying again, as it appears that customers do not have any rights, and how easy it is for staff to make up lies leaving passengers in foreign countries. (I have a copy of all email correspondence, voice recording aboard the flight with a member of cabin crew, we also have a photo of the threatening letter which we received on board. Help would be much appreciated as we are looking for compensation, an apology, and for cabin crew to be dealt with appropriately in order for this to not happen to anyone else.
My wife & I recently flew with Ryanair to Faro in Portugal. We were asked at the gate to let them put both our cabin bags in the hold as the flight was full and there was no room for them in the cabin, we were instucted that we need to remove any items that we may need for the fight before we boarded. They put yellow bands around them and when we boarded the aircraft the flight attendant took them off us to put in the hold. When we sat down I said to my wife that I better turn my mobile phone off and she said that her's was still in one of the outside zipper pockets of her bag, and still turned on, I immediately informed the steward who said that as it was already in the hold it was OK. When we landed we went through passport control and to the baggage belt which stated that the bags would be on the belt by 13.05, it was now 12.55, so just a 10 minute wait, not so, they eventually arrived at around 13.20 and our bags were one of the first ones off. My wife immediately checked for her phone which was missing!! I then turned my phone on and called her number which rang with a foreign ringing tone (1 continuous ring about 2 seconds apart) so we knew it was in Faro Airport. We immediately reported the loss to the baggage handlers "Lost & Found" desk who called the dispatch to recheck the hold, but we knew the phone had been taken from her bag as the zipper was fastened back up, it had not just fallen out. I called her provider who put a block on both the phone and sim card straight away and reported the matter to the airport police, we have got both peices of the paperwork from the police and lost and found, and have done a lost baggage claim to Ryanair, but they are not interested. Its not worth claiming from our insurance as the excess is more than the phone is worth, but we do feel that Ryanair should pay up as it was them who asked us to put the bags in the hold, they keep saying that it is our responsibility to make sure there are no valuables in "checked in" bags, but these were "Cabin Bags" and if we were to have removed all valuables from them they would have been empty. The last letter to them explained everything as I have explained it here and I sent them copies of the paperwork from the police etc, but they keep saying they sympathise but cannot help any further. Can I take this further or am I wasting my time? Cheers PS. My wife didn't like the phone anyway and is happy now that she has gone back to using her old one, but it is the principle of the matter, and the inconvenience and Ryanair's attitude that annoys us.