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Found 3 results

  1. I am at a loss here with the new rules for Air Passenger Duty which in the Uk apparently no longer applies to travellers under 16. I have booked a trip for my daughter to the USA with American Airlines as she will be spending the summer holidays there with relatives. She will be travelling alone and at time of travel will be 15. Due to her age I couldn't book the ticket online, I had to phone reservations. At British Airways you have to book tickets for minors travelling alone also through reservations rather than online, as British Airways says their online system can't automatically deduct the APD for children at the moment, so you have to go through reservations to avoid being charged. Thought this was the same with AA when it flagged up that you can't book tickets for minors under the age of 16 online. So I phoned the AA reservations line and although it is a UK number I seemed to be connected to the US office. Anyway, it all was far more difficult than anticipated as I asked about the APD and the guy on the phone didn't seem to understand what I was talking about. He quoted me £1105.- for a return ticket which is the same I was quoted online for an adult passenger. I asked whether he had deducted the APD as my daughter was under 16 and he didn't seem to understand what I was talking about. He said their price didn't include any tax apart from the taxes and charges I had to agree to when booking the ticket. So I didn't understand what he was talking about then. He kept asking whether I did agree to pay the charges and taxes and I kept saying yes as long as it is not the APD which my daughter isn't liable for. He said that wasn't being applied, so I booked the ticket and paid the £1105.- However, when I looked at the receipt I noticed that there were carrier imposed charges of £163.- plus £156.85 in taxes. So I wonder whether they DID charge the APD after all and should refund that tax of £156.85 ? But when I call AA they don't seem to understand and keep saying I agreed to those charges when I booked the ticket. They also do not respond to e-mails, I just get a confirmation of receipt saying someone will respond within 48 hours, but nobody does. Has anybody got some advice or information for me on this ?
  2. In Sept 2014 I booked a Thomson (TUI) holiday in Turkey for July 2015 through Directline Holidays (Broadway Travels) for 10 people including 2 children under 6. In Autumn Statement 2014, the Government announced that from 1 May 2015, APD would be scrapped for children under 12 for both new and existing economy-class bookings. In January 2015 Directline informed me that Thomson had changed the airline from ONUR Airways to Thomas Cook. When the full and final payment was due in April 2015 I questioned Directline about refund of APD and was told that Thomson had many advance bookings to review, and that refund would be forth coming at a later date. After returning from the holiday and waiting for so long I emailed Directline to claim a refund and got the following reply: Thank you for your email, we have reviewed your booking, however, no refunds have been applied. The airlines were doing these refunds automatically and we would therefore assume that no refunds are due on this occasion. Please be assured should we receive any refund from the airline in respect of your booking we will contact you. Yours sincerely on behalf of the Broadway Travel Group Ltd Libby Clarke Customer Relations Department Tel : 0871 716 1004(option 1 & 6)
  3. Appears some airlines are offering to refund Child APD on flights already booked & paid for from May 2015. http://support.easyjet.com/apd http://www.virgin-atlantic.com/gb/en/travel-information/customer-service/latest-news.html
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