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Mr _Chips

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About Mr _Chips

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  1. but should they have made it clear at the time of booking that there was a hidden stop? surely that is miss representation of the flight. i would not have booked it if i knew at the time
  2. Hi, back in January 2017 i booked online flights to go to Florida from London. When I purchased the flights i thought that i was booking :- - Direct flight from London to Florida - Indirect flight from Florida to London via JFK. When it finally came to the holiday i arrived at LHR to check in only to find that not only was my flight not direct, but, it had a 7 hour stop at Detroit! Clearly i was very unhappy, and want a full refund of my flights. Fortunately at the time of booking the flights online i took a screen shot of the booking (attached image) you can clearly see on the image the the outbound flight appears to be direct, and the inbound flight clearly shows a stop. I have raised a complaint with the travel company who refute my claim. They say that the stop a detroit was a hidden stop for refeuling and that passengers were not supposed to disembark the plane, therefore it was a direct flight. The airline 24hours before the actual flight the changed the schedule, thus my tough luck at 7 hours. My complaint was that the outbound flight should have clearly shown the stop, thereby giving me the opportunity to not book it. I feel that this flight was miss sold and miss represented as i would not have booked 2 indirect flights. The travel company say they sent me the e ticket in july and it was my responsibility to check all was good. I dont agree with this, as in my opinion, i would not have booked the flights in the first place. I did not realise anything was wrong until check in, at which point it was too late to not go ahead. And as i got on the plane, they state i have accepted the goods as sold. Do I have a legitimate court case to claim misselling? Document_001.pdf
  3. Hello, I am writing here on behalf of my mum. My mum works for one of the major food retailers. One day, in the store canteen there was an independent advisor who had set a desk for the day to talk to staff about tax relief/rebates etc. The main points were about how you can claim back allowance for washing your own work uniform and stuff like that. The company that were allowed by the retailers was called UK Tax Refund Limited. As you can imagine, many staff members at the store, and at 3 other stores around the area were interested in this advice. Unfortunately this has since turned into a bit of spoof, in that people were asked to sign forms in which they were assuming they were giving permission for the person to act their behalf to claim back rebates/ allowances ect. However it now appears that the extra small print on the forms gave up far more than that. I dont have the exact details as this is third hand information, but it appears people have signed away certain rights etc. What I want to ask is, surely the retailer has liability here for any loses suffered from this. The retailer allowed the company in and set up on their premises. From a staff point of view, they did not seek out the advise, it was brought to them. the staff all made the assumptions that this was something sponsored by the employer, and was therefore safe. at this moment the retailer is washing their hands of it, stating that any member signing a form accepts responsibility for their actions. Surely that cannot be true. What would be the best course of action for the staff here to get the retailer to acknowledge their liability in this by allowing a company on their property without checking credentials, or, even telling the staff that this was an independant company and in no way affiliated with the retailer? Is there a class action here? we are talking about lots of people across multiple stores that were miss-sold advice.
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