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Found 7 results

  1. Dear All, I purchased 4 x return tickets (London Heathrow to Istanbul) from BA in August 2016. The tickets were for July 2017. At the time food and drinks were included with my ticket. In January 2017 BA ditched free food on board and started charging for M & S meals. Is there anything I can do to take action against BA? Many Thanks for your replies in advance. Sam
  2. Many people had their Bank Holiday weekend ruined thanks to IT problems at British Airways. If you were affected by this - you are entitled to compensation. You will find out how to do this in the articles linked below. http://www.bbc.co.uk/news/business-40082519 Apparently the sooner you submit your claim, the better - it could take months for them to settle !
  3. British Airways is to make radical changes to its airmiles scheme used by millions of travellers - called Avios - which will slash by 75% the airmiles the cheapest economy class tickets will earn, while giving business and expense-account flyers more rewards. First-class and business-class customers benefit most from the new changes, with 'flexible' fare bookers earning 300% of the miles travelled in Avios points for first-class (up from 200%) and 250% for business-class (up from 200%). Non-flexible fares for first-class flyers also see an increase in points to 250% of the mi
  4. Travelling to Zambia from Heathrow with BA, we decided to 'take advantage of the generous hand luggage allowance' as BA encouraged one to do. We turned up with two sets of hand luggage which were purchased to fall inside the measurement criteria i.e, one large hand luggage and one handbag each. At Heathrow the BA Customer Services Manager!!! denied our handbags with the spurious reason that they were neither briefcases nor laptops and he pointed to a sign which mentioned briefcases and laptops but had no mention of handbags. I objected that online reference is definitely made to handbags but
  5. Arrived at Heathrow T5 - 4 of us in the group. Must have arrived about the 45 minute mark before departure. pushed it fine because of a 40 minute tube delay - unfortunately they don't compensate consequential loss and my insurer doesn't cover domestic flights. My watch was 47 and justification came when the check in desk said bag drop closed 50 minutes before! We had all checked in online and only 1 person needed to bag drop. so 3 of us could have gone through no problem, just one person could have stayed behind with checked baggage and took the hit for being 'late'. However, this
  6. Please help! I'm having a nightmare with Qatar Airways. 12/09/12 - I booked flights to Dubai via Doha Later the same day I decided to cancel this booking and put through a refund request online (you can't cancel flights on the phone!) 13/09/12 I found flights with far better transfer times so I made another booking I arrived at Heathrow and gave the checkin desk my passport and paperwork for reference for the second booking. When I arrived at Doha, I went to the transfer desk and was told that I had been checked in on my original booking. This was a mistake made by the check-in
  7. Hi folks I purchased a BA ticket to Amsterdam about 18 months ago for a personal development conference - all paid for by myself. Before leaving and at the last minute my employer asked me to go to Washington just before - which meant i had to fly London to Washington, then Washington to Amsterdam, then Amsterdam to London. My employer purchased the equivalent of two singles: London to Washington and Washington to Amsterdam, and I assumed I would be able to jump on the return leg of my BA ticket back to London and not use the outward ticket. I didn't let BA know that I still wanted to
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