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Last year I booked a transatlantic return flight from Madrid with Iberia, on behalf of a friend of mine who moved to Madrid years ago. It was an expensive flight to start with and the email from Iberia stated that date changes would incur a penalty of between US $195 and $325. She changed the return date and was told over the phone that she had to pay over $500 to change the date. She argued about it but was given some stock answer by the local Iberia office so she had to pay the amount using her card. This is clearly not in accordance with what was stated on their booking confirmation email that stated: "Change Allowed with a penalty between 190-325 USD for departures from America, 150-250 € for departures from Europe" I believe BA and Iberia have merged https://www.britishairways.com/en-gb/information/about-ba/iag Is there anything that can be done?
Many people had their Bank Holiday weekend ruined thanks to IT problems at British Airways. If you were affected by this - you are entitled to compensation. You will find out how to do this in the articles linked below. http://www.bbc.co.uk/news/business-40082519 Apparently the sooner you submit your claim, the better - it could take months for them to settle !