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Found 18 results

  1. Can someone please advise which is the best course of action now. Back in February 2018 I had a missed connection flight with Eurowings which is part of the Lufthansa Group. The plane was delayed leaving one airport and once arrive in the connecting airport the flight had already took off. Thus missing my connection flight. I paid for another carrier to get me home which they eventually refunded. My gripe with Eurowings is the EU denied boarding regulations and at the time the only advice I was given was to accept the next flight which was 12 hours away. I have appealed to
  2. Hello, I wonder if anyone may be able to help me please. I bought a flight in Dec 16 from Citi Flights, flying from London to Thailand. I flew out on the outbound flight but the airline cancelled my flight home. They left me stranded in Thailand with no other option but to purchase a new ticket home. I have been battling with them ever since and they have said that Citi Flights had no authorisation to sell me the ticket in the first place and it was a fraudulent transaction. Citi Flights have said that the issue is with Turkish Airlines and not them and if they weren't allowe
  3. Airline Insolvency Review to examine protection for air passengers READ MORE HERE: https://www.gov.uk/government/news/airline-insolvency-review-to-examine-protection-for-air-passengers
  4. Hello All, About a month ago I paid online for a flight with a European Airline. Somehow (no fault of my own) the payment didn't go through although at the time it showed the payment pending. The next day my bank notifies me of possible fraudulent activity and thus locks my online account. Several days later the airline later email me about this non payment. Now I am back in the UK I have contacted my bank, and furthermore contacted the fraud centre. They notified me of the fraudulent activity was actually the airline getting into my personal online bank a
  5. Hi everyone just wanting some help and advice with pre-booked seats please for my son. He booked to go on holiday with On The Beach in September. When it came to adding extras like luggage etc all was great. He paid his deposit and the rest is due over the next 6 weeks. He has received confirmation and all the details of his holiday and information on how to book in on line. He has been given the option to pre-book his seats on the plane but at a cost of £12.50 each way and an admin cost of £30.....ridiculous price!!! We had a look on Ryan Air and it's only £7 each way......is there anyway r
  6. Hi All. I wonder if anyone has encountered a similar situation. I booked some tickets for flights with Arik airlines on the 9th Feb. Arik have since suspended all flights from the UK since they are in financial trouble. After contacting travel trolley numerous times, I have been told that i cannot get a refund until they hear back from Arik airlines. So far, all their queries to Arik have gone unattended (so they say). I booked these tickets with a visa debit card. Where do i stand in terms of a refund? The thing about this all is that i need t
  7. Delayed airline passengers are potentially missing out on millions of pounds of compensation, according to an investigation by Which?. The consumer group found that between June 2014 and May 2015, 37 million passenger journeys to or from the UK were delayed by 15 minutes or more. About 900,000 people could be eligible for compensation, but only around 38% of them ever claim, Which? found. Passengers delayed for over three hours are entitled to up to 600 euros (£422). Those protected by the Denied Boarding Regulation have to be flying with an EU-based airline or flying f
  8. A county court ruling today confirmed that airline Jet2.com can no longer put the payment of delayed flight compensation on hold. The ruling could potentially affect thousands of passengers with similar flight delay compensation claims in the UK. A CAA spokesperson said: 'The judgment of District Judge Jenkinson at Liverpool County Court reaffirms our longstanding view that airlines should abide by the ruling handed down by the Court of Appeal in Jet2 v Huzar last year. 'There is no reason for airlines to place claims on hold and we fully expect them to pay passengers the
  9. Advice please. We are due to fly to the states on Monday 6th April We return and have a stop off of 3 hours in Washington. We had planned to see our daughter who lives in the states (We have done this before as you dont need your baggage as it goes to the plane for you) We paid £75 more to go this way than Chicago so we could do this. The agents acknowledge this. On the 20th February the airline changed the connections but we were not told until today. I am livid as I cant now see my daughter but the agents have known about this for a month. I beleive this is a significant chan
  10. Prices are hiked by as much as 433%, according to a new survey Typical examples include charging £1.60p for a 30p can of coke Costs were compared to identical products sold in supermarkets Ryanair says customers are 'free to bring their own snacks' if they wish Read More ...
  11. I have just received the following e-mail from the Flight Centre: Hi Patrick, Hope you are well and looking forward to the weekend? Just contacting you regarding your flight to Kathmandu in September. Due to the agreement with Air India, the itinerary Liam originally booked for you has no Airline Failure Protection Insurance included. Unfortunately Liam was a new consultant and was not aware of this at the time. In this instance I am please to offer you a better alternative – the below itinerary with Omar Air – if this suits your needs just as well. The alter
  12. Hi All, I was hoping someone on here might be able to provide advice to assist with the dilemma I find myself in, a month ago I booked a return flight from London Heathrow to Hong Kong so that I could attend a friends wedding, unfortunately due to a family tragedy the wedding has now been postponed for 3 months. So I called the company I booked the flights with to try and rearrange the dates, over the phone I was informed that it would cost me £175 to amend the flight details to the new dates, however they needed to check a few details so would contact me back shortly to confirm.
  13. Hello, I booked 2 return tickets on JetLink Express 2 weeks ago with Lastminute.com. A few days ago they suspended operations and cancelled all flights. LastMinute rang me and said that they have to cancel the flight and APPLY for a refund however there is no guarantee that they will get my money back. The advised that I contact my travel insurance I paid with my Amex, am I right to think that I am covered for this flight cancellation? Please advise Akhil
  14. Hi I booked holiday for my family to celebrate christmas with my inlaws but airline has gone bankrupt and my bank wont do charge back because i paid with my debit card. The airline told me to go to my bank for a charge back but the bank can only do charge back if i had used credit card. What can i do to get my money back?
  15. As English fans cheer securing a victory over their Ukrainian hosts on Tuesday night,any fans making a late decision to fly out and follow England will have little to cheer when they see the prices of flights which have increased massively from usual fares. I decided to take a look at 4 leading carriers with regular routes to Kiev from London. Boryspil is still the biggest airport and is serviced by all the majors except Wizz Air,who have made the smaller Zhulani their Ukraine hub. Boryspil is approximately 40 minutes ride from the centre of Kiev,whils Zhulani is only around 15 minutes.
  16. I want to cancel my forthcoming flight ticket that I booked through a travel agency (traveloworld). The agency have claimed that I am not due any refund whatsoever. I challenged them on the tax element of my booking which I thought I would be able to claim back as taxes are only payable when a ticket is used but they refuse to pay this back. I spoke to Virgin (I am flying with them) and Virgin said that they would refund the tax back to the Travel Agent to pass it back to me. Clearly the agent wants to pocket this amount. What are my legal rights on fligh ticket taxes?
  17. Hi everyone, I hope there is someone here that can help me with this. Basically, I was booked onto an EasyJet flight from Glasgow to Bristol (EZY408 21:15, 17th Aug 2010). I checked in online and arrived at the airport in plenty of time. On passing security the boards were displaying a 30 minutes delay to the flight (I.e. A 21:45 departure). They still displayed that at 21:00 when I checked. I sat in the departure lounge coffee shop to pass the time. Although I was not in view of a departure board (there were none in the area), I sat directly beneath an extremely loud speaker,
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