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Found 3 results

  1. Hi everyone, here my story and I hope you have an idea where I could start from claiming my money and whether I have at all a chance to ever see it again. Thank in advance for reading it and for all your ideas! After a great holiday, my partner and I wanted to take a Turkish airlines flight from Istanbul to Brussels this morning. We arrived at the airport around 1 1/2 hours before the flight and went to the check-in. Turkish Airlines had only two general queues for all their flights and it was very long. However, we queued as it seemed there was plenty time until the usual 45 minutes deadline. Anyway, there was no one to ask and we didn´t want to be trouble-makers pushing ourselved through the queue without any permission. Only when we were in the first row we saw a small sign that check-in time at Turkish Airlines already one hour before the flight. We remained calm as we were litterally standing in front of the counter ready for check-in and we were finally called to the counter at around 55 minutes before departure. We were told that we were too late and that staff had called in the queue that people for the flight should come forward. I am 100 % sure they did not call "Brussels" or at least it was inaudible - already a bit nervous, both my partner had been listening and watching carefully what was going on around us. After a fruitless discussion with very unfriendly staff we were denied boarding passes. We had to buy new tickets with another airline which cost us 305 Euros each and which ended up in a very long day of travelling on non-direct flights. I was given a complaint form but Turkish Airlines said they did not have any further information on complaint procedures or on passenger rights. The new tickets were a lot of money for my partner and me, so if you have any ideas how to proceed please let me know. Lucylike
  2. I would like to know if anyone can help. I purchased 2 flight tickets over a month ago for £150 with Ryanair. When i bought them the prices were rising therefore i grabbed them so they didnt go to high. Since then i have checked and the exact same flights are costing £50. Is there any law which i can use to get the diff refunded of a credit or something as i think that this is ridiculous that prices can be rising at one moment to intice people to buy early, then they drop so low with still 3 weeks to the flight date. thanks Angry ripped off consumer
  3. Booking flights to France for our 3 kids and 2 adults in July. Not flying direct so booked 1 leg and noted high admin charges so started to check if we went direct, on a fresh web-page, would there be similar charges. The payment details automatically transferred across without my been aware so hit 'confirm' just thinking that that would indicate what the direct flight would cost. Now ended up with a very very expensive direct flight that is way outside our holiday budget. To resolve tried: RyanAir’s small print and also call centre says “no refunds on cancellations”. Visa cannot cancel as payment's already gone through however there is a small print on the Visa Contract that says "Visa will undertake a payment dispute if the amount of the payment exceeded the amount that you could reasonably have expected taking into account your previous spending pattern". Felt very foolish/embarassed that the above occurred but theis forum has 2 other people who were unfortunate enough to have had this occur under very similar circumstances - see example below. Suggestions would be gratefully appreciated e.g. legal or is there any comeback on this? "Ryanair - website booking error with 2 pages open. Hi All, Had an issue last night with a Ryan air booking gone wrong. I had 2 webpages to their...."
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