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Found 22 results

  1. Hello, I wonder if anyone may be able to help me please. I bought a flight in Dec 16 from Citi Flights, flying from London to Thailand. I flew out on the outbound flight but the airline cancelled my flight home. They left me stranded in Thailand with no other option but to purchase a new ticket home. I have been battling with them ever since and they have said that Citi Flights had no authorisation to sell me the ticket in the first place and it was a fraudulent transaction. Citi Flights have said that the issue is with Turkish Airlines and not them and if they weren't allowe
  2. Hi please see below the response from BH airlines to my delay flight claim - seems to be saying, yes the aircraft was broke but we are only a charter company so tough! Also interesting interpretation of BH holidays terms and conditions. Whats next then SC court? any views gratefully received: Thank you for contacting BH AIR Customer Service Department and thus giving us the chance to review your complaint. Thank you for your patience while the case was being reviewed. First of all, we would like to apologize for the inconveniences you faced due to the delay of your f
  3. Regulator the Civil Aviation Authority (CAA), which no longer deals with complaints flight delays and cancellations, has announced that a total of 20 airlines have now signed up to approved 'Alternative Dispute Resolution' (ADR) bodies. Customers with complaints aginst those airlines who have signed up with the Retail Ombudsman will have thier case dealt with free of charge. But British Airways, easyjet and Thomas Cook have signed with CEDR which charges customers a £25 fee for unsuccessful claims for compensation https://www.caa.co.uk/Passengers/Resolving-travel-problems/How
  4. The CAA's plan for airlines to sign up to ombudsman type schemes hasn't been a success. So far, only Thompson have signed up. To encourage a greater take-up, from 1 June, airlines which haven’t signed up to an ombudsman scheme will have to pay £150 for complaints made to the CAA. The change could push airlines to settle legitimate claims more quickly, to avoid incurring a charge for escalated complaints. It may also push airlines to sign up to ombudsman schemes if they’re cheaper. The complaints service will continue to be free to passengers. http://www.moneysavinge
  5. I am at a loss here with the new rules for Air Passenger Duty which in the Uk apparently no longer applies to travellers under 16. I have booked a trip for my daughter to the USA with American Airlines as she will be spending the summer holidays there with relatives. She will be travelling alone and at time of travel will be 15. Due to her age I couldn't book the ticket online, I had to phone reservations. At British Airways you have to book tickets for minors travelling alone also through reservations rather than online, as British Airways says their online system can't automatically
  6. I booked an holiday with Thomson for Christmas I booked it as a surprise for my mom as she been feeling run down and I thought she need something to look forward to. A couple of days after my mom started to be more ill losing part of vision went to doctors and got told it was an eye infection. A couple days later she lost more vision and acting all confused so I took her to opticians as doctors kept on saying theres nothing wrong. Soon as we got to opticians and took one look sent us straight to a & e after having a brain scan it was confirmed there's a growth and after having biopsy 3 wee
  7. Holidaymakers trying to get compensation for flight delays have been promised better support from three airlines. Thanks to pressure from the CAA regulator, Jet2 and Wizz Air are paying out when passengers are stranded due to ordinary technical faults. Jet2 has agreed to look at claims as far back as six years, rather than limiting cases to two years. But Wizz Air is keeping its two-year limit, a decision that has been referred to the consumer regulator in Hungary, where it's based. Aer Lingus and Jet2 have also promised to improve passenger information when there are
  8. Does anyone know if I have any recourse to a settlement I received from monarch airlines - I made the claim through a company called EU Delay- they never contacted me however their solicitor has confirmed that a settlement was awarded to me 3 months ago in the sum of £1745 . I have contacted EU Delay who said that after their fees I would receive £1100. However I'm being fobbed off as they keep coming up with excuses and delaying tactics or just blatantly not taking my calls. Is there any way I can get them to pay my share...?...
  9. Airline passengers hit with long flight delays continue to have compensation claims delayed or turned down despite a court ruling almost a year ago that was meant to have settled these once and for all. Rules state that passengers flying with an EU-based carrier or from an EU airport who reach their destination more than three hours late can claim up to €600 (£448) plus expenses, per person if the delay is within the airline’s control. Airlines can only refuse payment if the delay was the result of an “extraordinary circumstance” beyond their control and, previously, many ha
  10. Hi All Please help I booked a flight last year with Ethiad, I thought i paid but obviously had not! I received this e mail yesterday. Can they still claim there money back ? I genuinely believed i paid and did not check which account I paid out of. Thus with everything going on I never checked. Dear Mr, Last year 08 JULY 2014 you had purchased two Etihad Airways tickets from our call centre for the amount of GBP 622.02 each. Because of an agent error the funds of GBP 1244.04 and GBP 20.00 booking fee was never deducted from your account. In order to collect the funds we r
  11. http://www.bbc.co.uk/news/uk-31998530 I know Jet2 regularly pop up here
  12. Airlines are within their rights to charge a supplement to customers checking-in their luggage, a court has ruled. The European Court of Justice ruled that airlines faced extra costs storing and processing checked-in luggage. But it added that hand baggage was necessary for passengers and should not face a price supplement. The decision is a boost to low-cost carriers that have made optional charges key to their business models. The court upheld a challenge by Spanish budget carrier Vueling Airlines against a Spanish law that
  13. I apologise if there is already a thread on this. I thought there MUST be but couldn't find anything. Is there any guidance available on where to complain if I believe an airline is not conforming to the Consumer Rights (Payment Surcharges) Regulations by charging excessing credit card fees? I often use Aegean Airlines to travel between Greece and the UK but I notice they are still charging £7 per booking for any payment card other than their own when all other airlines, as far as I know, have brought their charges into line with the new regulations and charge around 2% of the cost
  14. http://www.theguardian.com/business/2014/apr/27/delayed-flights-airlines-compensation-rulings
  15. Hi All, Some advice needed please... I recently flew to NYC with American Airlines and decided to upgrade my economy seat, for £31.60, on the basis that this particular seat had a 'premium charge' against it. The great thing, or so I thought, was that the seat next to me which to be occupied by my wife, didn't have any upgrade cost associated, so overall this was perceived a good deal; one of us would have extra leg room, upgraded entertainment, great view etc. In fact, the seat was directly over the middle of the wing (row 21), had a full row of seats in front, no percieved be
  16. From The Mirror yesterday. Hidden costs: Budget airlines charge up to £160 to correct mistakes on tickets Ryanair will hit you in the pocket if a mistake needs correcting at the airport Budget airlines can end up not being so cheap after all Getty Passengers on budget airlines are being charged up to £160 just to correct spelling mistakes on tickets. Others have to shell out for a whole new ticket if they turn up at the airport with one letter of their name in the wrong place. Ryanair has a £160 admin fee if the mistake needs to be corrected
  17. http://www.dailymail.co.uk/money/holidays/article-2215065/Airlines-getting-away-charging-customers-extra-paying-debit-cards-warns-Flybe.html
  18. We know they will recover these costs elsewhere,but they are in no doubt that the OFT was serious about taking action against those who continued to levy these fees,which were viewed as a penalty. The European ruling for enforcement is still some time away (2014) but todays announcement involves some of the big carriers. http://www.oft.gov.uk/news-and-updates/press/2012/58-12
  19. http://www.dot.gov/affairs/2012/dot1112.html DOT Fines Alitalia for Violating International Baggage Liability Rule The U.S. Department of Transportation (DOT) today assessed a civil penalty of $80,000 against Alitalia, an airline based in Italy, for violating an international treaty by limiting reimbursement to passengers whose baggage was lost or delayed on Alitalia flights to and from the United States. “Consumers have a right to be treated fairly when they fly, and are entitled to appropriate compensation when their bags are lost or delayed,” said U.S. Transportation Secretary R
  20. Hi everyone, here my story and I hope you have an idea where I could start from claiming my money and whether I have at all a chance to ever see it again. Thank in advance for reading it and for all your ideas! After a great holiday, my partner and I wanted to take a Turkish airlines flight from Istanbul to Brussels this morning. We arrived at the airport around 1 1/2 hours before the flight and went to the check-in. Turkish Airlines had only two general queues for all their flights and it was very long. However, we queued as it seemed there was plenty time until the usual 45 minutes
  21. Before I contact the airline, I would like to check something. I was booked to fly on a not busy route on a small aircraft. When I arrived at check-in, more than 2 hours before the flight, I was told I could not be checked in. There were still seats remaining on the flight at that time, but since it was overbooked I was told that I, having paid a discount price, would have to wait until check-.in officially closed then return to see if there were still seats available. Are they allowed to do this? To turn away a passenger with a valid ticket and booking, who turns up on time, in ord
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