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Hi All Please help I booked a flight last year with Ethiad, I thought i paid but obviously had not! I received this e mail yesterday. Can they still claim there money back ? I genuinely believed i paid and did not check which account I paid out of. Thus with everything going on I never checked. Dear Mr, Last year 08 JULY 2014 you had purchased two Etihad Airways tickets from our call centre for the amount of GBP 622.02 each. Because of an agent error the funds of GBP 1244.04 and GBP 20.00 booking fee was never deducted from your account. In order to collect the funds we request you to make the payment of GBP 1244.04 again. We will contact you by phone to collect the payment. You can pay by credit card or UK direct debit card. We apologise for the inconvenience caused.