Showing results for tags 'alitalia'.
Hello I need help to clarify a few questions regarding filing a claim against Alitalia. I am in the process of filing a court claim against Alitalia because they delayed our luggage on a trip my wife and I did in July to attend a friend's wedding in Italy. Alitalia delayed our luggage by more than 36 hours. All our formal wedding clothes and shoes were in that bag and so we had nothing for the two wedding events. Alitalia call center told us to go and buy replacement clothes and they'll reimburse us. we specifically asked if there was an upper limit and they told us (and told the
http://www.dot.gov/affairs/2012/dot1112.html DOT Fines Alitalia for Violating International Baggage Liability Rule The U.S. Department of Transportation (DOT) today assessed a civil penalty of $80,000 against Alitalia, an airline based in Italy, for violating an international treaty by limiting reimbursement to passengers whose baggage was lost or delayed on Alitalia flights to and from the United States. “Consumers have a right to be treated fairly when they fly, and are entitled to appropriate compensation when their bags are lost or delayed,” said U.S. Transportation Secretary R