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Found 9 results

  1. Consumers are no longer to be charged extra for paying by debit or credit card, the government has said. From January next year, businesses will not be allowed to add any surcharges for card payments. The worst offenders currently are airlines and food delivery apps, and small businesses which typically add a fee for cards. In 2010 alone consumers spent £473m on such charges, according to estimates by the Treasury. It follows a directive from the European Union, which bans surcharges on Visa and Mastercard payments. However the government has gone further than the directive, by
  2. Since 1988 we have been victims of fraud by a Building Society – now part of a major bank. In 2006 we exposed part of the fraud ourselves; the FOS upheld our complaint; on the same day the Building Society registered their displeasure by surcharging us an amount equal to twice the refund ordered by the FOS. Evidence discovered subsequently via the FOS (using the Freedom of Information Act) showed there had been other infractions by the Building Society. The City of London Police declared there have been fraud; we now have a case number. They asked us to forward details to the Financial Co
  3. Airlines are within their rights to charge a supplement to customers checking-in their luggage, a court has ruled. The European Court of Justice ruled that airlines faced extra costs storing and processing checked-in luggage. But it added that hand baggage was necessary for passengers and should not face a price supplement. The decision is a boost to low-cost carriers that have made optional charges key to their business models. The court upheld a challenge by Spanish budget carrier Vueling Airlines against a Spanish law that
  4. I apologise if there is already a thread on this. I thought there MUST be but couldn't find anything. Is there any guidance available on where to complain if I believe an airline is not conforming to the Consumer Rights (Payment Surcharges) Regulations by charging excessing credit card fees? I often use Aegean Airlines to travel between Greece and the UK but I notice they are still charging £7 per booking for any payment card other than their own when all other airlines, as far as I know, have brought their charges into line with the new regulations and charge around 2% of the cost
  5. On Saturday, 6th April 2013 the government introduced a BAN on "excessive credit and debit card surcharges" thereby preventing companies charging anything more than it actually costs them to process payments. The new regulations are certainly not before time and the Consumer Affairs Minister; Jo Swinson stated the following: "The practice of excessive payment surcharges has been ripping of consumers for far too long" Charging a fee for making payment by credit card ( or, to a lesser extent..a debit card) was a practice that was typically used by companies when consumers boo
  6. Before the 1st October 2012, there was a £15 Victim Surcharge on a conviction (for most railway offences). When The Criminal Justice Act 2003 (Surcharge) Order 2012 came into force, this changed the £15 amount. As most railway offences are punished by way of fine(s), the following new charges apply: Under 18: Stays at £15 for a fine, Other sentences between £10 and £20. Over 18: If fined, minimum amount of 10% of the fine. E.g. £500 fine = £50 Victim Surcharge costs. Cannot exceed £120. Must be more than £20. Conditional Discharge = £15 Community Sentence = £60 Other
  7. Retailers will be banned from fleecing customers with credit card surcharges and premium- rate phone lines in the largest shake-up of consumer rights in a generation. Those who buy from pushy door-to-door salesmen will be given the right to cancel any purchases within 14 days – doubling the current cooling-off period. Under plans to be unveiled on Monday, airlines and other retailers that hit customers with credit card charges after they have filled in pages of information online will be banned from doing so. Read more: http://www.dailymail.co.uk/news/article-2190096/Credit-card-surch
  8. Wizz air introduces new cabin bag charges. If anyone is confused about why some airline companies have reduced card surcharges following the OFT investigation,then even more confusing is how some are seemingly already taking measures to recoup any shortfalls by introducing new baggage charges. Now traditionally the major airlines have included hand baggage within the base ticket. Up until 9th July Wizz Air did so too...and 10kg at that. Today they announced their so called "New Cabin bag policy" So for those who are wondering,Wizz are now defining between a small c
  9. We know they will recover these costs elsewhere,but they are in no doubt that the OFT was serious about taking action against those who continued to levy these fees,which were viewed as a penalty. The European ruling for enforcement is still some time away (2014) but todays announcement involves some of the big carriers. http://www.oft.gov.uk/news-and-updates/press/2012/58-12
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