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Found 7 results

  1. Post-Monarch review finds too many passengers flying unprotected READ MORE HERE: https://www.gov.uk/government/news/post-monarch-review-finds-too-many-passengers-flying-unprotected
  2. We booked a holiday with a well known travel agent in our region with monarch and were due to go early November. As a relative works for this company we received a little more discount. When Monarch collapsed we were told that we would have to pay again and could not receive a refund. After a lot of angry words we changed our holiday to the same hotel flying with another company and from a different airport and paid the full amount again. We were told we would have to wait for the caa claim form to arrive and then make a claim as we received the extra discount and it was company policy that a
  3. Hello, I recently got back from a holiday in Portugal where our flight was delayed by 3 hours going out there. I submitted the claims form and this is the rubbish I get back; Dear XXXXX Flight No. XXXXX Gatwick to Faro 25th June 2017 Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case. Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We are sorry for the delay you experienced that has led to your claim for compensation. We would li
  4. I hope i have posted this in the correct forum. We were booked to fly with Monarch from Gibraltar to Luton. Due to weather conditions our flight was diverted from Gibraltar to Malaga. We were due to take off from Gibraltar at 7.30 pm Spanish time and arrive at Luton at 9.30pm English time. We left Gibraltar airport on a bus(provided by Monarch) at11pm Spanish time destination Malaga airport. We arrived at Malaga airport and finally took off from there at 3.00am Spanish time and arrived back at Luton at 5.00am English time. So, basically, we were delayed by 7.5 hours. We were given a carrier ba
  5. Does anyone know if I have any recourse to a settlement I received from monarch airlines - I made the claim through a company called EU Delay- they never contacted me however their solicitor has confirmed that a settlement was awarded to me 3 months ago in the sum of £1745 . I have contacted EU Delay who said that after their fees I would receive £1100. However I'm being fobbed off as they keep coming up with excuses and delaying tactics or just blatantly not taking my calls. Is there any way I can get them to pay my share...?...
  6. Hi there, I've put this thread in the "General Consumer Issues" forum as I wasn't sure where else it should go! I have started a claim with Monarch for a flight from Mallorca to LGW that landed five hours later than the scheduled time. I sent all my paperwork to Monarch on the 16th September, and they confirmed the same day that they had received it (it was scanned and emailed correspondence). Today, ten days after submission, I have received an email from them to say they are still looking into my claim and that they have 28 days to get back to me. Surely the 28 days started when t
  7. My flight from Luton to Rome in April this year was delayed over 6 hours..... Monarch went through the usual oh your claim has been placed on hold till the EU ruling... I contacted them early October pointing out they knew what the judgment was ina s much as their appeal had been denied and the original judgment stood, and would they like to settle now... They responded we will wait on the judgment on the 23/10/2012.... They are putting as many obstructions in claimants way as possible, insisting on each individual passenger filling in a claim form, and asking for all sorts of
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