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  1. I hope i have posted this in the correct forum. We were booked to fly with Monarch from Gibraltar to Luton. Due to weather conditions our flight was diverted from Gibraltar to Malaga. We were due to take off from Gibraltar at 7.30 pm Spanish time and arrive at Luton at 9.30pm English time. We left Gibraltar airport on a bus(provided by Monarch) at11pm Spanish time destination Malaga airport. We arrived at Malaga airport and finally took off from there at 3.00am Spanish time and arrived back at Luton at 5.00am English time. So, basically, we were delayed by 7.5 hours. We were given a carrier bag by Monarch whilst waiting at Malaga airport containing a packet of crisps, chocolate bar and a small bottle of water. We incurred extra costs due to our late arrival back, lifts, taxis,work missed etc. Monarch diverted to Malaga two incoming flights(one of which was ours) that were both due to land at Gibraltar at roughly the same time. It later transpired that Monarch had a broken down plane at Malaga that evening that was due to fly back to the UK. The passengers that were due to fly on that plane were placed on the two diverted planes, one of which was ours. I hope i have explained the situation clearly. Anyone advice on our chance of a compensation claim please? Thank you.
  2. BT has said it will launch a new service later this year to divert nuisance calls within its network before they ring on customers' phones. It said it will use huge computing power to root out 25 million unwanted calls a week. Currently, BT customers can buy special phones that block nuisance calls, or pay to stop calls getting through. But the new service will identify some of the 5 billion unwanted calls made each year before they arrive. They will then be diverted automatically to a junk voicemail box. Customers will be able to add numbers they don't want to hear from, for free. http://www.bbc.co.uk/news/business-35545914 BT offers 'breakthrough' service to divert 'huge numbers' of nuisance calls Most people receive an unwanted telephone call every month, mainly about PPI or personal injury claims, automated marketing messages or sales. Now a BT team will monitor calls to our 10 million domestic customers and identify any patterns of callers. The "rogue" numbers will be diverted to a junk voicebox, which we estimate will affect up to 25 million unwanted calls a week. If you’re a BT customer, you’ll also be able to divert the calls yourself to the "Blacklist". The service will launch later this year, harnessing huge computer power to analyse data. http://home.bt.com/news/bt-life/bt-offers-breakthrough-service-to-divert-huge-numbers-of-nuisance-calls-11364039280071
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