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Found 14 results

  1. Hi I was wondering if anyone knew where we stood on our complaint to Thomson? I have never complained before so bit nervous. Dear Customer Relations Department, Booking reference: XXXXXX Account Reference: Hard Rock Punta Cana I am wishing to make a complaint regarding our recent holiday from start to finish, I have pictures, videos and a resort map to back up my complaint but am unable to attach them to this form, however I can email them across if you would like to see them. We booked to stay in the new Sensatori Punta Cana last year and could not wait to experience n
  2. Hi - i wonder if anyone can help. My parents are on holiday in Majorca on a Thomson holiday (I am back in UK) My mum has become very ill, vomiting 6 times overnight and bedridden and unable to get up. My stepdad let me know. So far, I have called the helpline and they got in contact and a doctor came - charged €180 and said he suspected gastroenteritis. She has some medication and some isotonic water. It is only 2 days into a 1 week holiday. Has anyone been in a similar situation, especially with a view to: 1. making sure she gets the right treatment 2. pos
  3. I booked an holiday with Thomson for Christmas I booked it as a surprise for my mom as she been feeling run down and I thought she need something to look forward to. A couple of days after my mom started to be more ill losing part of vision went to doctors and got told it was an eye infection. A couple days later she lost more vision and acting all confused so I took her to opticians as doctors kept on saying theres nothing wrong. Soon as we got to opticians and took one look sent us straight to a & e after having a brain scan it was confirmed there's a growth and after having biopsy 3 wee
  4. I'll keep this short - I have a gift card which clearly shows a printed start date in 2012 and a card expiry date in 2016. In much smaller letters are also the short T&Cs that say the value will expire 24 months from first load. When I received this I noticed the 2 'facts' contradicted one another but assumed as it was clearly printed "card expires xx/xx/2016" we would have no issues. To back this up I actually emailed customer services back in '14 to check and was not told which is correct, but in actual fact Thomson always honour expired gift cards and vouchers ///:razz: S
  5. My family and I originally booked online with Thomson way back in April to go to Tunisia. We put in all our names as they are on our passports (there is a message online that advises names must match passports) – my son is from my first marriage so he has a double-barrel name (as an example) he is known as Bob Smith-Jones at the doctors, dentist and school, but his passport says Bob Jones. Fast forward a few months and Tunisia became unsafe, so we went in branch to change our booking. The rep asked for all our names, so we gave them but our son’s we gave as Bob Smith-Jones (given the a
  6. Hi guys well heres my horror story. Girlfriend wanted to go away really bad so we went to Thomsons. In store my girlfriend got talked into buying a holiday to Tenerife and it sounded good so we booked it. When we returned home the hotel had bad reviews and people had said it was based on a huge hill that was unbearable to walk, especially if you had kids and we did have a 2 year old son. So I asked the travel agent if the hotel was far from the town centre and she said its not according to Thomsons website. I have the call recorder app so I guessed that as the call was recorde
  7. Hi i have started a claim against Thomson for a delayed f light in 2011. However to continue my claim they are continually asking for a booking reference number, which i dont have . I have even rang them to say i have nt got this reference number, one lady saying that i am unable to make a claim then . ?????? surely not right. Rox
  8. I sent a letter to thomson to claim eu flight delay in march 2013, the flight was in april 2007 , so was inside the 6 year time limit . They sent me a letter saying that because it was outside their 2 year limit , I couldnt claim. They told me that if the supreme court said that they had to pay out up to 6 years, I had to contact them. I have contacted them by recorded letter and they have now replied that as it is now outside the 6 year limit timeframe they will not compensate us. I started the claim within the 6 year timeframe and if they had not contested the 6 year time limit , they
  9. Hi Caggers A long story cut short, I went on holiday paid for some duty free on the flight and used my debit card. On checking my bank statement when I got back to the UK, I realised I'd been overcharged by the cabin crew by £45. I emailed the company and they said I was overcharged and they would recredit the debit card with the £45. Unfortunately since paying for the goods and getting an answer back from Thomson I'd lost my debit card and got a new one. They informed me to contact my bank to have the payment refunded and to charge Thomson; my bank said no chance. I went back to
  10. I will keep my experience with Thomson holiday as brief as I possibly can. My husband and I booked a week’s holiday for 2 in Lake Garda for w/c 25th June. My sister had flown over from Australia to allow me to go as I look after my 93 year old mum so I wanted this to be a holiday to remember. I paid £2108 for a deluxe room for one week, which according to the hotel when I e mailed them prior to booking was classified as a junior suite on their website. When we arrived at the hotel the minute the receptionist showed us into the room I told her it was not a suite and was unacceptabl
  11. Hello, Ive got a claim in against thomson/first choice, at allocation I filed "litigant in person, home court, not have resources of company" etc Thomsons argued in their allocation to move to luton to allow for the witness to attend. I received notification it was transfered to Liverpool (my local court) but today received letter from Liverpool saying judge decided to give thomsons until 17th Sep to give reasons as the judge has stated this is not my "home" court. Purposes of considering CPR part 30.3(2)(b) subject to CPR part 3.3, 1.4,3.1 as well as 30.3 I live in Liverpool so c
  12. I have made numerous formal complaints already with no success, I have also complained to abta with no success. Is court action the next step and if so how much can I claim from them. I will try to keep this to the point. Booked a holiday to Tunisia all inclusive, me my partner and 12 month old daughter. We booked the destination based on the short flight 2h35m and a transfer of 20 mins. This was incredibly important as my daughter was an awkward age, very difficult to keep her occupied and she had recently stopped breast feeding so food stops very important. The flight turned out to
  13. Me and some friends booked a Thomas Cook holiday through a Thomson store. We took out insurance with them, which we now wish to cancel (it's day 14 today). I've phoned the shop this morning but they seem to be taking their time with it, I've since phoned again and stressed the importance of it being cancelled, "we are really quite busy, we'll do it as soon as we can" My fear, if they don't action my request by 5pm tonight then they will close and we'll be stuck with the insurance? Insurance is provided by AXA. Can I cancel by phoning axa direct? Many thanks, S update:
  14. Copy of letter sent this week says it all. Let's see if we get a response - based on experience so far, I doubt it: Wednesday 28th November 2012 Re holiday booking ref: 3xxxxxx In the name of [my parents] I'm writing to you on behalf of my parents, named above. They're in Madeira right now, on the 2nd of 2 trips they saved up for this year to celebrate their 50th wedding anniversary. Upon booking the first trip - to Ibiza - they were assured by your in-branch rep that they'd get a fruit basket, champagne and an upgrade as a gesture for their spec
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