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  1. Heya, Hoping I can get a bit of advice on the following. I've emailed Ashbourne mgmt to cancel my gym membership. I signed up in December 2017 with 3 months free and then started my 12 months in March 2018. My final payment is due to come on 1st of Feb 2019 at which point I would then cancel my DD. They have replied saying I have to pay a 3 months notice fee so will pay up until May. This sounds ludicrous but would I be in my right to just cancel my DD after Feb? Unfortunately, I've looked everywhere and can't find my contract and they have ignored my request to send another one:ev
  2. Signed a solar panel maintenance Contract in home for 3K (deposit paid on CC), with no mention of 'cooling off' period. in Contract. So how how long do I have to cancel the Contract & recover my deposit (s75)?
  3. Hi all, Looking for some advice - I've been reading through and there's lot of great advice here on the forum and I've kind of used some already but messed up in places to give the gym more than I should - so here's the story. My wife and I are a member of the Sweat Union gym in Chelmsford, we are both on rolling monthly contracts. On 22nd August 2018 we both sent them an email saying we would like to cancel our memberships and she subsequently cancelled the DD (2 x 21.99 as she paid for both of ours). We were then informed the next day that you had to cancel prior to the 15th o
  4. I have 4 CC, 2 with cap 1 and 2 with aqua, so all classed as bad credit, credit cards, I am happy with aqua, but cap 1 I am considering cancelling, why, because ive had the cards for over 3 years, use them, pay off, never been late, or over limit, yet my limit on both is still just £200, now, am I cutting my nose to spite my face by cancelling these, ie, will it harm my credit file by cancelling them, I doubt id ever be that desperate to ever need to access the £400 total across both cards, but again, is there any benefit to keep them. Also my wife has 7 cards, but only use
  5. Hi there, I'm really stressed out and hope someone is able to provide some advice. We went to a car dealership yesterday and viewed a used car. We were there with two young kids for 3 hours and, perhaps it was the fatigue and wanting to get out of there, ended up agreeing to the deal and signed an Order for the used car with a part exchange of ours. We left the car dealership at 3:30pm. We now have cold feet. It's a huge amount of money and really regret it. My partner and i have rowed about this since last night as he wanted to sleep on it but we ended up signing as salesperson wa
  6. Hello all, Long story short. Put in for PPI and won. Paid off substantial amount on my credit cards. 1 month later received letter from B/card telling me they “realise” I’ve had a b/card for some time ( 12 years actually) at my current non uk address. They are going to cancel card as I’ve not got uk address. Is it legal for B/card to break their terms and conditions yet I have to comply, which I did when I told them of my non uk address. Seems strange that for 12 years they were quite happy for me to have their card but now due to paying off a huge chunk I’m now p
  7. I am helping a friend/client defend a summons from their former business Internet suppliers. Long story short, they were happily using BT for their phones and Internet for many years, until some Mickey Mouse outfit called them and said they could provide everything BT did at a fraction of the price. They foolishly agreed before talking to me and soon came to regret the decision as: 1. The Internet regularly went down for long periods. 2. One fix suggested by the ISP was too disable the fixed IP and change to dynamic. As they use CCTV and Remote Desktop this was not a great sol
  8. I am in urgently, need your help and advice guys. Me and my mother signed up to E4L around July last year which we have been using fine for past four months. my father noticed a strange direct debit leaving their joint account, which he didn't recognised so he cancelled it. This we later found out to be from Harland or E4L, £11.99. He cancelled this direct debit via bank and then mother got an email from them, stating the account is now in default. A £25 admin fee has been added alongside the month where the monthly payment has not been released. Additionally, my mo
  9. Hi Everyone! Am hoping for some help regarding the following issue. My suspicion is that to go further would likely cost me more than I would recover so if that is the case just let me know. But hopefully someone in here will be able to give some advice to help. Back in the summer of 2013 I took out a BT Sport subscription package. A couple of months later I got a job offer in a different town so I cancelled my Sky and BT Sport at my address knowing that I can get a good deal at the next place. In October I moved into the new property, booked Sky and BT Sport and everything was great
  10. Last week whilst sorting through bank statement I came across a Harlands direct debit for £19.99. After researching on google I realised it was for a gym membership (in my knowledge I hadn't been a member of a gym for s substantial amount of time)! After phone calls I realised it was for Simply Gym Wrexham which I had joined in April 2013! I'd been a member for a few months (been to only a handful of times) and had believed Sid cancelled it in January 2014! I remember telling a member of staff on the desk that I wished to cancel and writing to bank to cancel my DD.
  11. after a little google and a browse around the forum I've seen alot of prople having the same issues with Harlands after trying to cancel gym membership! My situation is as follows I joined a gym (choices health club) september 2015 for a 12 month contract and then it went on to a rolling contract. I was working away monday to friday and the gym was near where i worked. I started a new job in sept 2017 (75 miles away from the gym I'd joined) I cancelled my DD on 13th september 2017, i rang up the gym to cancel my membership, I was told I'd have to call in to can
  12. Hi all, First off, fantastic community here. I have spent a fair amount of time researching and it really is incredible how companies can act. I have a slightly different situation which I couldn't find anything comparable from searching the forums. I signed up for a 12 month Fit4Less membership where the first payment was taken October-2016. I cancelled the direct debit sometime about August 2017 where the last payment was taken August 2017, this was due to me moving about 1.5 miles away and wanted a gym in walking distance. Therefore, I have only paid 11 of the
  13. Hello Friends, I just booked a holiday yesterday but need to cancel it. The booking was done over phone and email. The dealer has charged nearly £500.00 more than if I book the hotels and flights separately. I feel like so cheated. At the moment I am trying to speak as nicely as possible so that the cancellation can be done with nominal charges. In the email it is mentioned that the ticket is non-refundable. Will this constitute as binding on me and is this a fair term? Thanks.
  14. Hi All. My wife had a membership with Xercise4less for over 12 months and decided to cancel the membership. She cancelled the Direct Debit, thinking that was all she needed to do. She then received an email from Harlands advising that she had not responded to a letter that was sent out, the copy of the letter in the email had the wrong house number bot correct street name. She was locked out of herXercise4less account so she couldn't give 30 days notice via the website. She has since called Harlands and paid £34.99 (£9.99 membership and £25 Admin Fee) They have
  15. Hi. I was aged 17 when the contract was signed. On multiple sites I have seen the following: "The minor is also able to cancel a contract at any time before reaching the age of 18, and for a reasonable period afterwards without valid reason as the contract is ‘voidable’." I have been a member for just over 3 years, and 2 years 7 months since turning 18. Would that be considered a reasonable period afterwards? The cost is £30 p/m and I really would not like to pay another full calender's month of membership for several reasons: There is a much better gym nearby that i
  16. Hi, in December last year, I began a 12 month contract with Xercise4Less on their £9.99 a month promotion. When I began this contract I was 16 years old, and since then I've only been to the gym about three times. I'm 17 now, and on the 16th November, I paid them for the 12th time. In May/June this year I missed a payment and paid their £25 admin fee. I really want to cancel my membership, and wanted to earlier but I knew they are very funny with that, and did try once, and was told I was still within my contract. I waited until I'd fulfilled the 12 month con
  17. I am trying to help a friend's father out here. I am still gathering some information but need to act quickly. Will try and keep it brief for now. Person in question responded to an advertisement by The Recliner Factory last year and were subsequently visited by a salesman. I think there may have been more than one visit but will clarify. Date(s) of visit = late Nov - early Dec. His wife was suffering from cancer (brain tumour) for several years and they thought a recliner chair which is easy to get up from would help her as she had developed mobility problems due to the tumo
  18. hi, i cancelled an order before it was delivered. it was a shed and had a 'manufacturing' phase so i assume made-to-order, but it wasn't bespoke. i've been refunded 75% and sent a handful of letters asking for the other 25%, following correct protocol, pointing them to the consumer acts that say "The trader must not impose any fee on the consumer in respect of the reimbursement." just filling in the moneyclaimonline form and want to check i'm not missing anything obvious before submitting. the initial response from them before all the letters was "Thank you for your email.
  19. I called EE stating that I moved abroad and they won't cancel my contract as I've only been in it for 4 months and would have to pay £631 for termination fee. I asked if it was possible to change my contract to pay less and they said no. Is there any way to get out of this contract without them being unfair?
  20. I've come to the end of my year's car insurance, I've moved elsewhere and cancelled the direct debit. Swinton have served me with a default notice. I'm just wondering what everyone's views were as to the legalities of such a move - afterall, I'm not in breach of any payments. Weird.
  21. Hi. My first post here. I had a browse on the perfect home site and checked out the price of something I'm interested in. I came to the part where it mentions about id, and at this point I decided not to bother as I mainly operate paperless. an hour or so passes by and I receive a call from them saying they noticed I hadn't purchased anything to which I explain the paperless problem. The polite lady began explaining that I can take pics of my digital proofs and upload them to the site and do it that way. I decided fill out an application, made my first payment, and was
  22. I joined Anytime Fitness Stroud November 2015. Now due to me working away I am unable to go to the gym, or at least that gym and Anytime Fitness do not have any gyms close to where I am working. When I joined I knew there was a possibility that I might be working away, so I asked how much notice I would need to give to cancel the membership. I was told 1 month. At no time was I told it was a 12 month contract. I gave my bank details to set up a DD, but was never given a contract to sign. I was told that they didn't have access to the contracts at the time but I would sign one next time I
  23. Hello all, not sure whether or not this is worth mentioning on CAG forums but will post here anyway in case answers to this question might be helpful to other forum members. I joined 3SixtyFitness, in Newark on Trent, a couple of months ago. I paid for personal training sessions upfront and also signed a six-month contract, with Ashbourne Payments for use of the gym itself when I wasn't training. I rang the gym owner today to tell him that, owing to health issues/family troubles etc. I would have to cancel my gym membership. He said that would be no problem and that I should contact
  24. Hi I would be grateful for your help I joined them back in November 2014 and only attended for a month, due to having an operation on my hand. I didn’t know that I may have been able cancel then. I left it till December 2015 to cancel. I went online and followed their procedures and received an email, I also rang heartlands and told them I have cancelled, they told me not to cancel my DD and they had made a note of it on my records. in February when I noticed that they had still taken a payment I called them again, they told me they had not revived a cancel
  25. Hi, first time poster here - found this site through searching if others had the same issue as me. Will try to be as concise as possible, but happy to elaborate if this will be useful. My child joined a gym to learn Karate in November 15 and after an initial session, we signed up on a 6 month contract @ £35. This was organised and managed by Ashbourne Management. I then decided to join in January 16 to learn MMA - also on a 6 month contract. Due to working too much, I struggled to make my lesson each week, but kept going when I could. It must be noted the gym didn't pull me
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