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  1. Hi, Apologies if this is in the wrong forum but wasn't sure where to post. Recently I attended Minevention - an event advertised as a convention for Minecraft lovers. Unfortunately we left after 15 mins due to there literally being nothing in the arena. It was a big event with about 4000 people showing up and there were some "popular" youtubers there. This was the only thing there really, plus a merchandise stall (which had counterfeit goods) and a sponsor stall and about 20 computers to play minecraft on. I think really it was missold - many people said if they had sta
  2. Hi everyone, I hope someone can help with this I am at my wits end! Barclays have closed my account and say they are investigating due to breach of terms, however there is £6500 in the account which I can't get access to or transfer to another account. They won't tell me anything and say I cannot complain because I closed the account even though I didn't! Background: Last year I did some work as a subcontractor for a company and my wages after CIS deductions were paid into my Barclays current account, after talks with them we agreed that I take over the full jobs (proj
  3. I got into work today to be told that the company has received 2 complaints, and that they are suspending me on full pay whilst they are investigating the complaint. I think it all stems from a post I put on facebook.Here is the post:- So,a particular driver thinks my brother is talking all the time at Friar Lane does He?.Considering my brother cleans more buses than the other 2 cleaners,you are incorrect,and have failed to secure any brownie points.If you think you are clever being a grass, then read this......I am a bigger grass than you.You better be careful now, because I will be gu
  4. Government moves towards a shake-up of broken housing complaints system READ MORE HERE: https://www.gov.uk/government/news/government-moves-towards-a-shake-up-of-broken-housing-complaints-system
  5. I booked disability assistance in Stansted Airport. The driver and his colleague of the disability vehicle taking disabled passengers from the plane to the airport building acted unprofessional and reckless. When the car started driving (and speeding!), the driver left the door opened right next to where an elderly passenger sat, she was petrified. After some commotion the car stopped and they closed the door. Then the car started speeding again and then suddenly braked throwing me to the floor, I was wearing a spinal brace at the time. They were saying they drove into a chain that was s
  6. Hi, I bought a voltage converter from Amazon to use for an American TV. While using it the converter started buzzing really loudly, suddenly overheated, and killed my flatscreen Samsung TV. Since I bought the product there are some very bad reviews on the product that include a person whose item exploded as a result of the item being faulty, so its not just me. I've been trying to get in touch with Amazon complaints department as I wanted to log a formal complaint about the converter and the TV, and I did this over a chat with Amazon's complaints department (- apparent
  7. JHi, and thanks to all those who contributed to my other thread in respect of ESA, the help has been greatly appreciated and I would appreciate any same kind advice on my PIP Tribunal was has now been listed and will proceed in a few weeks time. My initial reason for the Appeal has been based on the time it took the assessment, (approximately 14 minutes) and this was for two conditions, physical because I have a heart condition and for my mental problems which are secondary to the heart condition, PTSD, anxiety and depression. During the examination, the assessor just repeated the s
  8. Service Complaints Ombudsman for the Armed Forces Contact Details Address: Service Complaints Ombudsman PO Box 72252 London SW1P 9ZZ Email: contact@servicecomplaintsombudsman.gsi.gov.uk (NO SPACES) Tel: 020 7877 3450 Service Complaints Ombudsman for the Armed Forces Weblink Read More Here: http://www.servicecomplaintsombudsman.org.uk/ Legislation link http://www.legislation.gov.uk/ukpga/2015/19/contents
  9. Hi, I was just wondering if anyone can offer any advice on some complaints that I have raised but have had either no response or have been told I am speaking to the worng people. It all feels like a painful process but I am trying to stick to my guns. Swift Stirling I got told that I needed to contact northway financial. Since emailing them I have had no response, is this correct and does anyone have any experience of dealing with them, I contacted them on 11th January. Is there anything I can do? Speedy Dosh I have complained to a customer care email address for them
  10. Hi, sorry if this is the wrong place to post but need some advice about a reward card from bt. been waiting since last November !
  11. Well a little bit of background Info in a period from 2010-2014 I got caught In the payday debt spiral like many others did I would often move from one lender to next In a desperate attempt to try and make my month salary meet my everyday commitments, I eventually got out of the trap but not without a big impact to my credit score and mental health (I found myself to scared to open letters and ans phone calls I even changed email address to avoid dealing with the problem) I realise this was a stupid thing to do but believe this may have been caused by a mild form of depression caused by t
  12. Hi, I stumbled across this website and I hope you can help me. I'll be so greatful if you can. I have a defaulted Lloyds account which I last used in 2007, and in oct 2013 it defaulted. The overdraft had grown from about £250 to over £1600. I received not a single letter... .up until 2013 when I got one from a credit collector demanding I repay it. I have been arguing it is statute barred for some time now, and they have supplied me with statements showing no activity since 2007 and a steadily increasing debt. It defaulted shortly after maxing out and defaulted.
  13. Hi, I too have a situation with xercise4less for less I could do with some help on... Myself and my wife joined the gym back in 2012 on a special £9.99 a month 12 month membership. I registered my membership over the phone as the gym in wigan hadn't even opened yet therefore signed no contracts or received any cancellation terms and conditions Myself and my wife moved home in summer of 2015 and had since used the gym maybe once after moving. In November 2016 I rang to cancel our memberships and was told it would be dealt with I then cancelled my DD. On 24/11/16 we bot
  14. is there an actual complaints team to contact and how can the email or postal address be found please? numerous phone calls with different people saying different things, wrong calculations, threatening letters, and no reply to letter of complaint to the office address given on the letter. seems like all letters to them are ignored and they say different things on phone calls.
  15. Hi all, Having read through many threads on this excellent site, I decided to raise formal complaints with a number of payday loan lenders. Between around 2012 and 2014 I took out around 60 payday loans. After the first few loans, I quickly found myself short of money after paying off the loans, and having to take out new ones again. Eventually I threw the towel in and started a DMP around the start of this year. My complaints were based on the loans being un-affordable, and that they should have been for short-term lending only. Complaints were raised in early October to the le
  16. I sent my laptop into toshiba for repair under warranty around 10 weeks ago. Despite half a dozen phone calls over this period they still have not got the parts in nor know when they will have them. I said its about time they consider giving me another new or refurbished laptop but they were unable to offer this as they are only the repair company and not Toshiba themselves. They were unable to offer any contact details for Toshiba apart from email. I emailed Toshiba in Germany who deal with this apparently and politely asked for a replacement as a repair was not forthcomi
  17. Over the past five years or so I have made frequent threads on the forum concerning complaints that were made to the court about bailiffs (Form 4 Complaints) and the many times that courts did not find the bailiff at fault and ordered that the person MAKING THE COMPLAINT must pay the bailiffs legal costs in challenging the complaint against him. The worst case that I reported about concerned a debtor who had been ordered to pay over £20,000 !!!! In April 2014 when new bailiff regulations took effect, a new complaint procedure was implemented and 'Form 4' complaint forms were done away
  18. I was asked to defraud DWP by a work programme provider in July 2015. In short I signed off, I got acall from a guy asking to provide details and sign forms for DWP to pay them. I explained I just signed off without a job. He told me dont worry think of an employer and we both could get paid. I just laughed at the guy and put him on loud speaker and let my mum hear him going off his nut and getting angry. First point of call, go back see my old advisior, she just looked at me like I was stupid and asked what she could help with:S. For 3 months DWP told me they wont take my complaint as I
  19. Financial firms delivered fair outcomes in just 44 percent of complaints about mis-sold packaged bank accounts, the Financial Conduct Authority (FCA) has announced. The FCA published findings from its thematic review of packaged bank accounts on October 20. It said firms are “well below the required standards” when it comes to complaint handling. Less than 50 percent of these mis-sold packaged bank account complaints being dealt with resulted with a fair outcome, the regulator said. http://creditstrategy.co.uk/article/18545/online-news/financial-services-failing-o
  20. Hello. This is my first time on here so please excuse me if I get anything wrong. I would really appreciate any help when dealing with TalkTalk. I have had trouble with the broadband service and started calling the fault department in March. By July it was not resolved and so I made an official complaint on 4th July 2016. I was told if this was not resolved in 28 days I could leave the contract without paying a penalty. since that time, I have phoned them on several occasions and have spent many hours on the phone to them, only to get different replies from each
  21. The CAA's plan for airlines to sign up to ombudsman type schemes hasn't been a success. So far, only Thompson have signed up. To encourage a greater take-up, from 1 June, airlines which haven’t signed up to an ombudsman scheme will have to pay £150 for complaints made to the CAA. The change could push airlines to settle legitimate claims more quickly, to avoid incurring a charge for escalated complaints. It may also push airlines to sign up to ombudsman schemes if they’re cheaper. The complaints service will continue to be free to passengers. http://www.moneysavinge
  22. A staggering 96% of complaints resolved by the Energy Ombudsman last year resulted in an award to consumers, far exceeding other sectors. The figures reveal that more consumers are taking action against poor service, with a growing awareness that you have somewhere to turn if things go wrong. The Ombudsman tackled 61,019 cases – compared with 26,760 in 2013/14. Almost 9 in 10 complaints referred to the Ombudsman involved billing issues, with bungled supplier transfers and misleading sales contributing to most of the other complaints. Read more: http://www.which.co.uk/news
  23. Complaints against telecoms giant Vodafone have surged by more than 50% after issues with a new billing system. Regulator Ofcom says there were 32 complaints about Vodafone made per 100,000 customers in the last three months of 2015 - an increase from the 20 in the previous three months. Vodafone was the only provider to receive more complaints than the industry average of 10 per 100,000 customers. The figures were recorded as Vodafone moved pay-monthly customers to a new billing system and, as well as billing, customers flagged up issues with pricing, charges, complain
  24. http://www.dailymail.co.uk/news/article-3503678/How-new-CD-player-torpedo-car-insurance-firms-refusing-pay-motorists-claims-basic-modifications-without-telling-them.html It would seem Insurers are increasingly rejecting claims, due to Policyholders not declaring information relevant to the risk. If people are in doubt about anything that could affect the risk, they should phone the Insurers to discuss and either get written confirmation or make a full record. The FOS report over 7,000 complaints about Motor Insurance, with 25,000 enquiries. People should be aware that the FOS do
  25. Hi, I wanted to see if anyone has had a complaint against a PDL upheld with FOS and in particular if FOS had recommended that the full loan amount was to be refunded. Typically they will advise to refund loan charges etc and looking through some of the cases it seems that FOS will state that the debtor had the benefit of the loan so this should not be refunded. I agree with FOS in a small way, but when it comes to a PDL lending 14-16 times in the space of less than 2 years then surely there is a case to be answered and that is would it not have been required of the PDL to confirm affordab
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