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  1. Purchased a car in May on finance, car was £5k so not a small amount (7.2k after all finance is paid over 3 years - sub prime) I arranged the finance and was given a list of approved garages I could pick a car from. Went to see the car, signed the paperwork and it was delivered to me on the 21st May. I found out after buying the car it had a reconditioned gearbox and made the finance company aware of it - I was not happy. Anyway, a week ago I noticed the coolant looked weird, it had gearbox oil in it. I have taken it to two local trusted garages and neither will touch it. The last garage
  2. Hi All This is my first post as I'm currently having issues with Samsonite and a suitcase I bought. I bought a small cabin bag size suitcase from a genuine Samsonite outlet store in York during the Black Friday sales at the end of November. It cost £41 which I knew was really cheap for Samsonite as I already have a couple of their cases. I used the case for the first time during a trip to London in mid January, during which time the retractable handle broke while waking along a train platform (so much fun!). I took the case back to the Samsonite store where I purchased it, a
  3. Hi, I purchased a Peugeot 207 from a reputable dealer (or so I thought) for just under £3000 just over six weeks ago. This car is on finance. The car broke down, the clutch has gone completely, just after six weeks and I have driven less than 200 miles in the car. The dealer are blaming me for the fault and are refusing to put this right. I have quoted the consumer law 2015 at them stating that they have to prove the car didn't have the fault when I purchased it. They are still refusing to deal with the situation and that I have to pay for repair. Now I am des
  4. Any help would greatly be appreciated. 1 Date of the infringement - 16/10/18 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] - 21/11/18 3 Date received - 23/11/18 (via email from the company I lease car from.) 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] N 5 Is there any photographic evidence of the event? Yes number plate & time stamp of entry/exit 6 Have you appealed? {y/n?] post up your appeal] N Have you had a response? [Y/N?] post it up N 7 Who is the parking company? Par
  5. Hi all, Looking for some guidance regarding 5 legitimate?? (unsure) PCN s on a broken down vehicle. Scenario. My sons car broke down away from his home. He has a valid residents paid on street parking permit for his home. but could not arrange a tow . He tried one garage.... but no availability, until finally contacting an available garage 5 days later which was then free to tow and repair it . He put a note in the vehicle windscreen to advise of breakdown. He received 5 PCN's over nine days. Could anyone guide on a suitable challenge? Please. Also on l
  6. Hello Everyone I bought a secondhand ride on lawn mower on 24th March this year, it was from a dealer and was advertised online, but I can't remember which site. It cost £3200 I paid by bacs, because of the drought I have only used it for 5 hours (by the mower hour clock) so far, last night it dumped the transmission oil out and lost all drive, it looks like it has been repaired and bodged up as I can see instant gasket sealant hanging out. Without getting a mechanics opinion I would think that it needs a new hydrostatic transmission. Do I have any rights under the sale of
  7. Hi there, heres the story, I paid for an early upgrade online with ee. the cost was £251 including the early upgrade fee to buy out the rest of my contract and the upfront cost of the new handset. Now I ordered this the same day my new bill was generated, however my payment date for this bill is the 10th of each month, it was not due for another week so I didnt see a problem. in the after morning after ordering I checked the ee tracker to find news of my delivery only to find it `timed out` it couldnt find any record of the order number in other words. I phoned ee to fi
  8. Government moves towards a shake-up of broken housing complaints system READ MORE HERE: https://www.gov.uk/government/news/government-moves-towards-a-shake-up-of-broken-housing-complaints-system
  9. Please help, I am at my wit's end. I contact Jacobs on behalf of my mother, who is disabled and mentally ill. I also cannot say all of the details because she isn't entirely open with me, somehow she has incurred Council Tax debts, we have been making payments to the enforcement company Jacobs since April 2017. These payments started after my mother had ignored the debt for so long, that bailiffs visited our address. I had to pay them a sum of money (somewhere in the region of £300, which I had to go into my overdraft for and am still facing the repercussions for to this day) to
  10. Hi all... after advice... Purchased a Samsung 55" tv through a work scheme (comes direct from wages each month). UK Mail tried and failed to deliver on 3 occasions due to me not being home... (1 day notice was given) . I eventually picked tv up from depot on 1st Dec.. Tv was only thing left on van when it arrived back at depot and was lying flat and not secured.. Got home and unpacked tv very carefully, only to find screen was cracked. Only realised this after we had put stand on and turned it on... I immediatley sent email to the department at work with photo attached. H
  11. I Bought a Miele washing Machine in 2010 with a 10-year Parts & Labour waranty. A month ago, it began clunking during the rinse cycle. I called Miele, to book an engineer, & was told by the advisor, "if we can't repair it, we'll replace it." An engineer arrived last week, diagnosing a broken drum. The machine has only performed 1,000 hours use in 7 years, which is extremely low. I have Polished stone on the kitchen floor, & the engineer advised that despite laying protective coverings, the floor would likely be damaged during the repair, due to the weight of the drum assembly.
  12. Hi all, I wanted to share my experience with PC World in relation to my broken laptop I bought a Levono Yoga 2 touchscreen laptop in March 2015 for my wife, For the price of £599 and it has been great until 2 weeks ago it just failed to power up i booked it in to PC world's Know how, Paid the £60 and they sent it off to be repaired, They then contacted me and told me that it would cost £447 to repair as the motherboard had failed, As you can imagine, I wasn't going to pay that to fix it and asked for it to be returned so i could recover all my wifes files from the h
  13. Hello fellow forum members: I’ve just received a Country Court Claim form : I’m a complete novice at this, I’ve never been to Court before - or posted on here before. I hope someone can give me some advice. The claim is from a gate installation company who have done part of a (verbal) contract made 18 April 2016 to make and install an automated sliding gate, around £5,600. I haven’t received any paperwork from the company (Contract, T&Cs, design, safety and compliance etc), nor have I signed anything. They laid the track for the gate in concrete on 01 June 2016. The gro
  14. Hi Guys, I'm was a customer of GB energy, and after finding out they're I bust followed the advice to take a meter readings. However when I went to get the electric readings I found that my meter doesn't display the numbers and is faulty. GB energy will not respond and Ofgem keeps cutting me off when I try to phone them. Any advice please?
  15. Hi all. Been a good tenant for 10 years now, but have the worst Landlord ever. He has many properties, and trades as a business. We are down to get a new boiler in 2 weeks time, but the old one sprung a leak a couple of weeks ago. It was manageable, and we still had hot water and heating. Unfortunately, the water has got into the electrics and if the boiler is turned on, all the electricity in the house blows. They sent a man out this morning who does all the gas safety checks for them, and without even opening up the boiler, he told us that it is beyond repair, and we will have to try and get
  16. Hi, I'm a customer of Three and am currently on contract. My Sony handset has broken, and through no fault of my own. The screen has literally just come away from the frame, without being dropped or anything. Three do what they do best - wash their hands of the situation and refer me to Sony. Sony are taking ages to sort it out, it's been almost two weeks since I first called Three and they referred me. All this time I'm paying for a contract and I don't have my handset! Where do I stand from a legal point of view? The sale of goods act covers me, as the phone was bought b
  17. Hi, My sony Bravia TV has developed a fault after two years, where by the screen is green when I turn it on. As it is outside the Warranty period I asked currys to fix, replace or contribute to a new tv under the SOGA. They said unless I can get a independent report demonstrating that the TV had a manufacturing fault they can't help me. I paid £575 for this TV and two last only two years is a joke. Where can I get an independent report carried out? thanks for your help.
  18. Hi, Hopefully someone can help me here! I bought a Macbook from Curry's through Creation Finance approx 24 months ago. The keyboard and trackpad stopped working and I took it to Apple who provided me with a report that it was the logic board that needed replacing and they told me to go through Curry's to get it repaired under EU Laws. I did this and Curry's said they would send it off and repair it which was great. They had it for about 3 and a half weeks and I went to collect it today and the Macbook doesn't even turn on. Ive charged it up etc and its just completely dead.
  19. We brought a bed from a argos just over a year ago (was around £200 reduced) the warranty has ran out by less than one month, the metal frame of the bed that holds the mattress has snapped (well its like the welding has failed) and a bracket fell off on the other side at the opposite end Made a phone call was told we would be passed onto some else and they would be able to place or repair it we was then told its over a year so it won't be replaced or repaired (by the person we was passed onto), but if we get a independent review of it like you would a washer or freezer they might repair o
  20. I purchased a Lenovo laptop from Currys about 18 months ago but it recently stopped working. I have been told that it is probably the solid state drive that is faulty so that is not something that can be accidently broken by myself. I know it is out of warranty but I seem to remember that there is a law that states that items should last for a reasonable time. If this is correct do you think it is worth taking it back to Currys? I am reluctant to do this without some advice as I do not have a great deal of faith in them. Thanks.
  21. I am having loads of hassle with Jacobs, i was paying as agreed £45 a week, then i went on the sick from work, i tried to lower my payments and just got passed around from one person to another. This went on for 15 weeks, i sent a copy of my wages paid into my bank account via email to Jacobs, got an email back saying they would be in touch in 5 working days, they then sent me a letter 10 days later saying this copy was not good enough, they needed my wage slips, i told them to phone council as they too had to ring my employer to get details, noth
  22. I've contracted myHermes to deliver a pair of Mission 782 speakers from the UK Mainland to Portugal. I've been buying speakers and amplifiers in the US and UK for months now, and apart from a Onkyo receiver being totaled by SEUR, 22 packages where successfully delivered. This baselines standard quality of service + my definition of good enough packaging to sustain normal transportation stress + a normal BAD transportation claim being settled correctly by ebay (that onkyo dropped by SEUR represented immediate FULL refund). My myHermes experience starts with the transportation of the 2
  23. Trying to help a friend of mine who has got himself into a bit of bother He is an events manager, and runs events for a venue The venue pay him and he in turn puts the nights on/ pays the acts etc, he has never had any form of contract with them - not sure if that makes a difference- he ran 5 shows so far all of which he was praised for the quality of etc A few months ago he was contacted by an agent of a big name act who offered to supply him with some very decent acts to try new material out - at a higher level than he was currently, he put this to the venue and
  24. Firstly I would like to apologise for the rant and the length of this post, but I feel its necessary. I upgraded my phone with Vodafone in July and everything was working fine until September. My phone started to have issues with its screen and would start doing things when I wasn't even touching it. I proceeded to use Vodafone’s live chat and spoke to someone named Shancky, this was on the 27th September. I decided to ask the question of "If i send you my faulty iPhone 6plus, would I be able to get an iPhone 6sPlus instead?". Shancky proceeded to tell me that this was fine and I c
  25. Morning all, looking for some advice before I email M and S. I bought a bed 2 years ago £350 and last night the support that runs through the centre of the bed has detached itself at the bottom of the bed. Where do I stand? I paid with m and s credit card Thank you
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