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  1. Hi all, Thank you for taking the time to read this. I was involved in a very serious car accident that left me requiring over a years worth of physical rehabilitation through the army, unfortunately i ended up being medically discharged in late October 2018 due to not meeting the physical requirements to remain in my career. Since then i have struggled to find work that meets my needs and i received a letter from Marstons demanding £600 for a speeding fine around the time of my accident. I was away at different rehabilitation centers for long periods of time and must have mi
  2. Hello My husband apparently went the wrong way down a one way street. He didn't see any signs. I was going to ask if anyone can identify any technicalities we could use to avoid paying the PCN but I can't upload the photos as I don't have enough posts! So I will ask the only question that I can without photos...The PCN arrived yesterday, 21 June 2018, (with first class postage) but I note that the notice is dated 13 June 2018. This means there is a very short time before the 14 days expire. Does this give us anything to argue? Thank you so much
  3. An ajudicator made a decision to uphold my case 4 years ago, however the business appealed the decision. After constantly chasing the FOS over a period of 3 years and numerous missed deadlines, six months ago an ombudsman made a provisional decision again in my favour, however I was stripped of costs which the adjudicator had awarded. To date, no final decision has been made, and the pattern of broken promises for deadlines, and constant chasing them for a final decision is still ongoing. What can I do to get them to make a final decision after 4 years of the stress of
  4. Car parts boss banned after failing to deliver customers’ orders READ MORE HERE: https://www.gov.uk/government/news/car-parts-boss-banned-after-failing-to-deliver-customers-orders
  5. My uncle has learning disabilities and has worked for a major supermarket for over 20 years. The company has now introduced minimum service levels and say he is not reaching these. One problem is getting cages out and the other is customer service. A mystery visitor gave a damning report of his interaction with my uncle who apparently blanked him. The manager says that he does know what to do but doesn't always do it. The company have offered my uncle a different job doing the trolleys but our family doesn't want him to take it. The company have also brought in an
  6. Hi I was in a pay monthly contract with o2, had a balance of around £250 remaining which i paid off in full to leave them to another provider. I asked for an unlatching code back in July, which it was sent within a day but the code did not work. I've now gone through about 4 of these requests with them and each time i was told to wait 7 days, only to have the same code sent out to me. After all this time they're telling me the only options are now to go to a side street shop and have it unlocked (they will compensate the costs but the manager at the end said we never advice customer
  7. Less than a quarter of couples eligible for marriage tax allowance are bothering to claim it, according to HM Revenue and Customs The allowance - introduced in April 2015 to incentivise marriage - is worth £220 in 2016/17 . However those eligible can also back-date a claim for last year, meaning £432 can be claimed in total. Out of 4.2m couples who could claim that amount, only 1m have done so, despite an HMRC advertising campaign. Marriage tax allowance lets one half of a married couple transfer part of their tax-free allowance to their partner. However one of the
  8. So I will start with a brief bit on my situation - Two years ago, I was on ESA for social anxiety, failed the ATOS test and had to go on JSA. http://www.consumeractiongroup.co.uk/forum/showthread.php?327891-Help-with-applying-for-ESA-due-to-social-anxiety My disability adviser was/is great and I was referred to an organisation who dealt with people with disability's looking for work. The programme was for a year and they found me a placement, suitable for someone with my condition. This all ended and I was back to the Job Centre, where I was told I will now be refer
  9. I was asked to defraud DWP by a work programme provider in July 2015. In short I signed off, I got acall from a guy asking to provide details and sign forms for DWP to pay them. I explained I just signed off without a job. He told me dont worry think of an employer and we both could get paid. I just laughed at the guy and put him on loud speaker and let my mum hear him going off his nut and getting angry. First point of call, go back see my old advisior, she just looked at me like I was stupid and asked what she could help with:S. For 3 months DWP told me they wont take my complaint as I
  10. The consumer group Which? has criticised some of Britain’s biggest banks for failing to invest in security systems that would better protect their customers from fraudsters. Against a backdrop of booming bank fraud, Which? tested the UK’s 11 biggest banks and building societies and found that the security at five of them was still not good enough. Which? has called on the industry to make greater use of two-factor authentication at the login stage of online banking. This combines two identity checks – typically a password or pin plus a single-use pass code sent via a card rea
  11. Financial firms delivered fair outcomes in just 44 percent of complaints about mis-sold packaged bank accounts, the Financial Conduct Authority (FCA) has announced. The FCA published findings from its thematic review of packaged bank accounts on October 20. It said firms are “well below the required standards” when it comes to complaint handling. Less than 50 percent of these mis-sold packaged bank account complaints being dealt with resulted with a fair outcome, the regulator said. http://creditstrategy.co.uk/article/18545/online-news/financial-services-failing-o
  12. Hello I am in dispute with The UW over the erratic and high bills I have been receiving. Since early September I have been emailing the CEO office and trying to sort out what is going on . In the past year my so called smart meter has never been read by anyone other than me and I am not sure how to check it. They send very long wordy emails saying how good they are but do not answer my concerns. Eventually they suggested fitting a test meter. A meter inspector was sent to read my meter and he said that my smart meter was very old and that particular type was unre
  13. A couple of years ago we lost our house due to ill health, we sold the house to a housing association so we could still live in it, as we liked the area. Thrilled to have a house in a popular area the HA snapped it up and promised to help us, and look after the house, so we'd have no worries except rent. They did some modernisation, including double glazing that apparently amplifies noise from outside, and redoing the kitchen floor and a new roof. About 6 months later, we noticed damp patches on my son's bedroom wall. Both he and my wife are asthmatic, so damp is a real issue. I cal
  14. Hi, this is my first post on the site and I hope someone can help. I am self-employed, based at home and have 2 Limited companies (1 active and 1 dormant). Business has been very difficult over the last couple of years and cash flow has been a major problem. On the 9th July a high court writ was issued against my dormant business for £1,717.66 and Court Enforcement Services Limited were given the job of enforcement but I did not receive any Notice of Enforcement from them. On the 1 Aug, 2 enforcement officers came to my home (where the dormant business is registered) and said th
  15. Today I received a court summons for failing to identify the driver from a speeding ticket I received at work in last august. The problem is, at the time I was technically homeless (sleeping on friends/family's sofas) but using my dad's address so missed the first letters. Then I found a room to rent last September, changed the address on my driving licence and receive the letter, which I filled in and sent off just before Christmas so I thought it was done. Now I have a court summons for failing to identify the driver. Twice I have admitted I was the dri
  16. Ok. I'm a HA tenant and have been for 15 years. Last year I booked several repairs with my landlord, they consistently failed to show then cancelled jobs due to "no access". I had two repairs completed on an emergency weekend call out, one of them was done twice. I wasted a weeks holiday (5 days) waiting for them not to show. So far this year they've missed two appointments which is another two days wasted holiday, they were due to arrive today at 8.30 to replace a kitchen unit that is rotten and falling apart after numerous leaks that they've failed to fix. So far they're not here and on pa
  17. Train companies are still failing to provide customers with accurate information about delay compensation, new research by the rail regulator has found. The research is in response to a super-complaint issued by Which? in December 2015 that highlighted how badly some train companies were letting down their passengers. The Office of Road and Rail (ORR) investigation has agreed with Which? that rail passengers are being doubly disadvantaged by train delays as the claims process for compensation is neither clear nor straightforward. One company even openly admitted that it’
  18. Hi, I have received a PCN for failing to comply with a No Entry Sign in Morris Place N4 London. It's a very confusing road which splits into a No Entry two thirds of the way down the road. What is particularly confusing is that there is still a 'Turn Left' sign at the end of the road - possibly from before a No Entry rule was introduced? This 'Turn Left' sign can clearly be seen on the photographs on my PCN notice. I've done a bit of googling and can see that this Morris Place No Entry has been the cause of much discussion previously with a number of people appealing and having succe
  19. Does anyone have a UK contact number/email for ASDA home shopping? I have been trying to get a refund on items missing from our shopping delivered 29 Sept but no one seems to want to do it and it's getting a bit silly now. I've called the number 3 times now and still no refund as well as using the online form and just had a call today from the most unhelpful woman based in South Africa who refused to let me discuss my wife's account unless I answered security correctly - which I did (they needed the email address on the account and my wife has just the one and they claim it's not the one
  20. Hi everyone, we purchased an Indersit Washing Machine (IWE 91281 ECO) from Currys in 11/2012 the machine is now only 26 Months old and its starting to make quite a racket. If you turn the drum by hand you can hear a constant rumble the bearings are basically shot. The machine cost approximately £270 and we opted for the 9kg machine to cut down on loads. I was quite prepared to change the bearings myself until I realised its a sealed drum you have to replace the whole drum. I just called Indersit directly and I'm completely disgusted by their sales staff I was very pleasant and not
  21. just wondering if anyone can help im trying to buy a house at the moment and last tues 21/4/15 wanted money transfer from my account to my lawyers account by chaps got a phone call from yorkshire saying its complete i then called my lawyer to make sure but it hadn't,d appeared next day contacted bank in person said it had bounced back into my account was a very strange answer i thought but was assured it would be done by end of day (22/4) but surprise surprise it wasn,t and still hasn,t been transfered yet (25/4)
  22. I am writing this on behalf of my partner who is exasperated with the actions of his Benefits Advisor and does not know what else to do. He has been signing on as seeking employment for nearly a year now and during this time there has been issues with the online Jobsearch which only logs particular jobs that he has applied for and others he has to log in the Activity History. When attending the jobcentre this is a constant issue as his Advisor is always unable to access his Application History or Activity History through her own machine and accuses him on failing to se
  23. Hi I'm a sole trader, and at the moment I'm busy paying off a council tax debt. The council were round last week doing a load of work next door, making noise from 8 in the morning and stuff, didn't bother to inform me despite the fact this is their legal responsibility. Anyway, the path I share with my neighbour is now a mess, it's not that bad but the guy didn't hose all the detritus off right which has left it in a worse state than it was before. I have been keeping very clean this summer, and now I have to sweep it and hose it again. As a sole trader, if I was to perhaps go
  24. http://www.bbc.co.uk/news/health-30087031
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