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  1. I'm going to see a friend in Germany and started booking it up and had a problem booking my ticket home. I'm flying out and got the hotel booked but after trying to book a train ticket on Loco2 and Bahn.de for the homeward journey I deserved a problem with the whole plan. The reason I tried to book the train was because flights were extortionate, around £300 minimum (around this time of year I expected that). The train I found leaves Hamburg at 00:34 on 29/12/2018 arriving into London at 12:57 and the fare offered for this train was £66 Standard Class or £123 First Class. I decided t
  2. Hello, all Today I received an intention to prosecute from Thamleslink railway in relation to an incident some weeks ago. To provide some background, I was having a pretty forgetful few days... I left my coat & gloves on the train, forget my suit when attending a wedding and in relation to this post, I forget to get a train ticket. For context, I was extremely sleep deprived as I recently became a father for the first time and was under a ton of pressure. At around 6am, I arrived at my train station late for my train which I was under pressure to ma
  3. Hi I'll try and keep this brief. A friend and I got on a train recently where there is no ticket facility and there was no conductor on the train. When we got to the destination station my mate took off to the ticket office and asked for two tickets from the last stop, not the station we go on at. At this point I wasn't aware that he was getting my ticket and was fully expecting to get my own. We'd had a few beers and he thought this was a bit of a high jinks and mischief, it certainly wasn't about the £3 difference in price. Well, as you can imagine we were
  4. Hi everyone, love the website, long time lurker.. I received a lovely yellow penalty notice stuck to my window today. I have attached the 'ticket' in this post. From what I understand I should not do anything until i'm sent a notice to keeper, is that correct? And then from there I'm a bit unsure, so any guidance would be greatly appreciated! Thanks a lot PCN.pdf
  5. Hi, My relative attempted to book a train ticket from destination A to destination B in the EU. Instead she bought it in reverse from destination B to A, the prices are the same either way. Immediately after purchase she contacted the website to adjust the error. She was told she made a mistake and that the tickets are non-refundable entirely blaming her for the error. However, I am not sure the error on the ticket was entirely her fault. 1) She has a disability and found the website was confusing and difficult to use. There were web accessibility problems. Web accessib
  6. Hi all A friend came to me as I work in legal but this is outside my expertise and I have read some good advice on this site so hope someone might be able to help. My friend was caught without a ticket on a Cross Country train. They took a copy of his ID and said he would receive a fine in the post. Two months later he has only received this letter. From reading previous posts I had advised him he would receive a letter asking for his version of events but nothing else has come through yet. Is this the normal process? Any advice or pointers would be gratefully rec
  7. This will be a long post, so bare with me on this. A few weeks ago, my mother received a letter from Amigo loans. Strangly enough, telling her to confirm her details for her recent loan application. Pretty strange, I mean we've heard of them but NEVER used them or even been on their site. I decide to ring up, find out what it's about (maybe its a mistake or error). NOPE. They recieved a application from a company called Express Finance. Again, never heard of them. But amigo gave us the contact information for them, and took mum off their system. And
  8. Hi all I booked a ticket via the GWR website several months ago. At the time of booking, I specified my outward journey but not my return. I purchased a ticket based on a journey that satisfied my outward requirements and that told me simply "Return journey: by 26 Jun 2017". I received an email confirmation stating the same. A few days ago I rang to book seats on the journeys only to be told that I couldn't travel on the mid day journey back that I wanted on the ticket that I had bought (a super off peak) but would need to either wait a further 4 hours before I cou
  9. Two days ago when I purchased a ticket at the ticket office, I was asked if I planned on returning between 16:00 and 18:30. As I expected that I wouldn't return until after 19:00, I said no to this and was sold an off-peak ticket. As things turned out, I was ready to return at 16:45 but, due to my earlier conversation at the ticket office I assumed that I would have to wait until 18:30 for a train. I waited around for an hour and three quarters before catching a train, only to meet a revenue protection officer on the train, who demanded that I buy another ticket because my ticket was
  10. http://www.telegraph.co.uk/news/2017/02/01/end-rip-off-rail-fares-ticket-pricing-system-gets-overhaul/
  11. Hi all. A few days ago I was travelling on a train and caught without a ticket. it was not by a normal inspector and instead an enforcer of some kind who took matters more seriously. I had come from a small station where the ticket machine often does not work and so I said that was the reason i didn't have a ticket and was not intending to complete the journey without paying. He said that I had ample time at the station where I changed to go and buy a ticket. He also said that because the station i got on at and the one i would leave at did not have barriers that i c
  12. Hello all, I am new on this Forum, I got a Penalty Fare Notice from East Midlands Trains. I tried to get the ticket on board as I thought I could do but instead I got a Penalty Fare. I paid half of it on board and then they took my details and told me to pay the rest. (I couldn't pay it all as I didn't have enough money on me). They asked me for my ID but I'm from a different country so I provided my ID from my country. They took my date of birth (they got the year wrong, I realised when I read my copy at home) and asked me for my name and address. I said I was on holliday so I didn't p
  13. Hopefully this is the correct forum, didn't know if it should go here or in the train section. I just got the following email from my work regarding the company car I drive: Background info about crossing: You drive down a small lane to the level crossing, which has white wooden farm style gates across that you have to open the one side, walk across the tracks, open the other side gates, walk back, get in car, drive through both sets of wooden gates, get out, walk over tracks, close far side gate, walk back over tracks, close near side gate, get back in car and drive off.
  14. Train companies are still failing to provide customers with accurate information about delay compensation, new research by the rail regulator has found. The research is in response to a super-complaint issued by Which? in December 2015 that highlighted how badly some train companies were letting down their passengers. The Office of Road and Rail (ORR) investigation has agreed with Which? that rail passengers are being doubly disadvantaged by train delays as the claims process for compensation is neither clear nor straightforward. One company even openly admitted that it’
  15. Hi all, Just give you a quick run down of the operation of the local station and route to hopefully clear up any confusion before any advice can be given. Our local station is an unmanned station, as are all the stations on the branch line, apart from the two terminals, in this case Strood and Paddock Wood, and the middle main station being Maidstone West. All the stations have a machine placed at each entrance in which to purchase a Permit to Travel ticket which can then be exchanged for a travel ticket by either the issuing ticket office at Strood, Maidstone West or Paddock Wood,
  16. Dear forum users, I hope I can gain some useful advise here as I can't afford proper legal advice. Story goes: I took a train from Llandaff to Cardiff Central (3 stops £3.60) for the local beer festival. Spirits were high and my mind wasn't on the ball. The ticket office was closed at Llandaff so usual run of business is buy on the train or at Cardiff Central. This train the conductor went back into his cabin and so I could not buy a ticket. When I got to Cardiff Central I asked where can we get a ticket bacause there was no ticket office open. Was directed to unp
  17. Back in July I bought a ticket at Richmond station (Zone 1-4 travelcard) and travelled into Waterloo I used the ticket to enter the platform (The barriers are 99% in use at the station and always at the time travelled i.e. 17.30). Once I arrived at Waterloo and upon getting to the barriers I realised I no longer had the ticket. I approached the attendant and explained the situation he then instructed me to see the Enforcement officer. Having been once bitten (not enough balance on my oyster on one occasion four years ago) I considered just using my oyster to go through but stupidly
  18. Hello, This morning I drove to Totnes station to get the 10:19am train to London for a few days. I had checked on Saturday that there is long-stay parking in the APCOA parking at the station and the machines do long-stay tickets and offer the option to buy tickets in advance. So you would think if you can buy a ticket in advance there would be enough space. However there were no spaces except one in the parking allocated for maximum 1 hour stay. As far as I am aware there is no other long-stay parking in Totnes and with panicking about what to do with only a few minutes before the tra
  19. Virgin has become the first train company to automatically compensate some passengers if they are delayed. If you buy an advance ticket on the West Coast mainline through Virgin's website or app, you’ll get money back if your train is sufficiently late. The money would be with you within three days, and you won’t have to claim for it as it’ll be automatic. The government are encouraging other operators to roll out similar schemes nationwide. http://www.bbc.co.uk/news/business-34424729
  20. Virgin has become the first train company to automatically compensate some passengers if they are delayed. If you buy an advance ticket on the West Coast mainline through Virgin's website or app, you’ll get money back if your train is sufficiently late. The money would be with you within three days, and you won’t have to claim for it as it’ll be automatic. The government are encouraging other operators to roll out similar schemes nationwide. http://www.bbc.co.uk/news/business-34424729
  21. hi everyone, I hobbled to catch a train this morning at east Croydon at 611am the platform display was not working so I asked the train dispatcher was this the Clapham train he replied yes, I boarded the train. as I sat in the seat the announcement said the next stop is London Blackfriars. by this time the train was moving, I got off at Blackfriars and told the guy on the platform what had happened he told me to go to platform 1 and get back to east Croydon. I hobbled off to platform 1 as the train was due. I got on this train and exited it at east Croydon at approx. 71
  22. A barrister who dodged train fares for two years has been brought to justice Dr Peter Barnett, 44, was given a 16-week suspended sentence after swindling a rail company out of £5,892. Australian-born Dr Barnett, who won a Rhodes Scholarship to Oxford University, had been accused of avoiding £19,689. But his lawyer Angus Bunyan argued successfully that the figure – based on the full single fare for each dodged journey – was too high. http://www.express.co.uk/news/uk/609167/Barrister-fare-dodger-two-years-sentenced-court http://www.express.co.uk/news/uk/569758/Lawyer-pri
  23. Hi guys, you were amazingly helpful in the past, so thought I would try you all again. Been doing lots of reading on the forum, but to be honest, just confusing myself. I parked at Newport train station, rushed for my train and forgot about paying for parking (usually do it via their app). remembered about 2-3pm so though "bugger, probably too late now" so paid it. Came back from London at 7pm with a parking ticket. The irony is that the ticket was timed for about 10 minutes before I paid for it online. I wrote a letter (probably against all your advice now l
  24. Hi apologies if there has already been a thread like this, I'm just new to this site and do not know how to navigate it very well. Last year I was stopped by a ticket inspector on a southern rail train, i did have a valid ticket, however I didn't have a relevant discount card on me. I offered to pay was told I would receive a letter within a few weeks with the details of the fine and how to pay it . A month passed and I received nothing, at the time I was in the process of moving house . I have now moved address and had forgotten about the letter if I'm honest
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