My relative attempted to book a train ticket from destination A to destination B in the EU. Instead she bought it in reverse from destination B to A, the prices are the same either way.
Immediately after purchase she contacted the website to adjust the error.
She was told she made a mistake and that the tickets are non-refundable entirely blaming her for the error.
However, I am not sure the error on the ticket was entirely her fault.
1) She has a disability and found the website was confusing and difficult to use. There were web accessibility problems. Web accessib