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  1. Hi all, Thank you for taking the time to read this. I was involved in a very serious car accident that left me requiring over a years worth of physical rehabilitation through the army, unfortunately i ended up being medically discharged in late October 2018 due to not meeting the physical requirements to remain in my career. Since then i have struggled to find work that meets my needs and i received a letter from Marstons demanding £600 for a speeding fine around the time of my accident. I was away at different rehabilitation centers for long periods of time and must have missed the letter from court, but Marstons are refusing to accept a payment plan or be understanding of my situation. I feel like i am going around in circles and don't know what to do. The magistrates courts have updated their system to classify me as vulnerable, as well as Marstons welfare/head office after i sent evidence of my medical discharge/injuries and blue badge to them, however when i spoke the enforcement agent as requested by Marstons head office he refuses to accept this fact and work with me in any way to resolve the situation, in his words that he texted to me, 'i'm just disabled, not vulnerable'... I currently moved back home with my mum and younger siblings and this enforcement agent has been very threatening towards us, saying he will take anything my family don't have receipts for and even making my 10 year old brother cry on his birthday thinking that he will be taking away his playstation, which makes me feel absolutely awful that i can't seem to resolve the issue and that nobody can help. The court seems very sympathetic and understanding and wish they could help but apparently the case is with Marston now? Is there anything i can do in this situation? i feel so stressed and lost.
  2. Can anyone tell me if the sign here is able to form a contract please? Im helping someone prepare a court defence and am hoping this constitutes defective signage.
  3. To quickly outline my problem; I gave Vodafone 30 days notice to end my contract with them on 1st June 2015 (been with them for donkeys years (bills always paid,never missed one!) .Felt like a change so EE looked like a better bet for mobile internet .A week or so later Vodafone offered me an S6 phone at a very good rate to keep me so I took it ,the customer (dis)services operative arranged the phone delivery for the following Saturday morning,great!. Saturday morning came and went-no phone. Called VF (Vodafone) to query why my new shiny phone hadn't arrived and was told "Oh sorry,it hasn't actually been ordered", I straight away cancelled the order on the phone with this person (as I was entitled to with the 14 days cancellation agreement) and also informed them that I wished my contract to be cancelled as per the 30 days notice I had previously given,this was agreed and that was that. THIS WAS ONLY THE BEGINNING!!!!!!. After the 30 days notice was up,happy with my new EE phone, i noticed my old VF sim card was still working ,phone VF customer (dis)services and "Sorry sir,i'll sort that out straight away for you") .And so started 3 months of chasing Vodafone to actually cut off my phone and end my contract. In that time I must have phoned them 20 times ,spoke to Egypt ,India, South Africa, Scotland, England etc, every call taking a minimum of 30 minutes or so whilst I had to explain myself. I've spoken to just about every department they have, heard the promises of "I'll make sure this gets done for you" EVERY and I mean every time.... .and of course nothing ever happens, AND they just don't bother to get back to you. I received a letter from them about a week ago saying my phone services had been suspended???? REALLY!! and I should pay for the 2 months outstanding (the 2 months AFTER I ended the contract). I again contacted them, and the really pathetic thing is, when I now phone them, I ask the person I'm speaking to, to look at the notes on my account BEFORE we speak. They all, without fail, come back after looking and can immediately see that its Vodafones mistake that the account is still showing as active with payments outstanding. I always then get the apology and the "I'll make sure this get sorted sir". I fired off an email to the Chief Executive last Friday, i got a reply, obviously from an admin person, asking for my details the next day, sent them and waited with baited breath... ....still waiting!. Phoned again today, got passed to 3 people, the final of which told me "I'll go and get the account sorted and make sure customer (dis)services put a zero balance on your account a nd I will get back to you within the next hour or so"..... .obviously I didn't get a call back, didn't really expect one really and am exasperated with their disgusting treatment of loyal customers by their poorly trained staff. Final straw this evening is an email from Ardent credit services saying I need to contact them urgently ref my outstanding bill with Vodafone. I have and always have had a good credit history, no CCJ'S etc etc and this is precisely the thing which may ruin that through no fault of my own. VODAFONE - YOU SHOULD HANG YOUR HEAD IN SHAME!!!!!!!
  4. I was on the bus when ticket inspectors got on clicked my oyster card and asked for my ID card as I a discount card due to being unemployed. I did not have my card he asked for my address and name which I gave him he checked with his operator and asked if I had any other ID which I did not I normally carry all my cards but on this occasion had left them indoors. He issues me with a penalty of 80 reduced to 40 if paid before 21 days. My card is rgistered and they had my name and address but still issued the fine is this fair? Mashmallow
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