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  1. Hi everyone I use a courier company, i will call "TPC", who in turn use DPD. I have to say on the whole the past few years has been event free but a few months ago we sent a 3D printer to someone to use and it was smashed up really badly. The recipient took photos and has emailed us stating the damage was beyond dropping in his view and we have loads of photos of the box damaged etc. I reported the issue immediately and TPC were originally very sympathetic etc. I have to say I was shocked at the damage, you would have had to try really hard to do what they did. As the client
  2. Hi, I have made two attempts at buying a cagoule from the online retailer, BoohooMan.com with voucher codes and have been hit with problems both times. The first time, of which the cagoule was reduced from £20 to £13.99 including delivery, the item was supposedly to be delivered by Hermies, and was delayed twice before the retailer demanded for the item to be returned and I was given a refund. When I tried a second time, the cagoule was reduced from £20 to £15.99 including delivery, using a voucher code with Unidays. This time around the delivery was arranged wi
  3. Shoes to seamines - 20,000 items recovered preparing for carriers’ new home READ MORE HERE: https://www.gov.uk/government/news/shoes-to-seamines-20000-items-recovered-preparing-for-carriers-new-home
  4. Hi all So my dad is due to fly to Sweden next month, as his brother is in his final months of live, due to cancer. He booked a flight via Norwegian air for a return trip from Gatwick to Copenhagen for £106.90 on Monday the 17th. He got the confirmation email, so everything looked normal, until Wednesday, he got a series of flight confirmation emails, which listed changes to his flight. The first email was a series of cancellation/time changes, but also included: 2 x Checked baggage (10.00 GBP) 0.00 (0%) 20.00 2 x Upgrade fee (36.00 GBP) 0.00 (0%) 72.00 2 x Namechan
  5. trying to sort this out for a neighbour.... a person whom is specifically mentioned in an English will in the regard of: a gift of £30k in respect to a loan they gave the decreased has it appears cleared out all personal items of the deceased as well as many very valuable items that were destined for distribution along with the sale of said property as part of the estate distributed amongst surviving children. my neighbour being one of these. this was discovered when he was escorted to the property by the solicitors/agent to collect 'something' to remember his dad by
  6. Hi I got caught taking some items from primark (I know, sad)! They took me in to a room and took down my details from my Spanish ID and I gave them my real address to send the fine they told me the RLP will send in a couple of weeks or so. I'm over 18 so they didn't ask for my parents details. They made a copy of my Spanish ID and didn't call the police. The total amount was £35. I swear I learned the lesson but I'm really worried if I'm going to have any criminal record in the UK or it's going to be a problem if at some point I want to apply for a mortgage?
  7. I bought a Denon AV receiver about 7 months ago from an online retailer. I now need to return it for a replacement power supply as it is making a humming noise. The retailer tells me I need to purchase packaging, arrange a courier and they will contribute £10 for carriage. This is a large and expensive item so packaging it safely will be a big job and I am not sure that £10 will cover carriage and insurance. They tell me repair could take up to 4 weeks which is very inconvenient as this is a critical part of our media system and used daily. I realise being without f
  8. Hi all I bought 2 sofas just over a year ago when I was absolutely desperate. Now I'm suck paying a silly amount for sofas I don't actually like and have another 2 years to pay! I want to return them but don't know if that is possible! the interest of these items are making me sick! I know its my own fault and I knew what I was getting in for when I signed up Thanks in advance for any help.
  9. Hello, We have just had our storage and removal insurance claim denied I don't know what to do next. If I get anything wrong I'm sorry as this is my first post. Back in October we paid for a large national removal firm to come to our house, pack and export wrap all of our things and then take them to be stored in their warehouse for six months as we were moving to Eastern Europe to start a business. We took out their own removal and storage insurance covering us up to the value of £23,000 as we listed all of the items about £500 separately as per their instructions.
  10. Is it right that an online store (Debenhams) have got authorisation to take funds from my account for an item that they have now told me is not in stock - still advertised on their website as being in stock though. I completed the order and got email confirmation (although the T&C's say no contract is formed until the item is dispatched) and then shortly after received another email saying the order is cancelled. Are the online stock systems so poor that they do not update automatically. I have called my bank and I will not have access to the funds until the authorisation is withdrawn
  11. I've contracted myHermes to deliver a pair of Mission 782 speakers from the UK Mainland to Portugal. I've been buying speakers and amplifiers in the US and UK for months now, and apart from a Onkyo receiver being totaled by SEUR, 22 packages where successfully delivered. This baselines standard quality of service + my definition of good enough packaging to sustain normal transportation stress + a normal BAD transportation claim being settled correctly by ebay (that onkyo dropped by SEUR represented immediate FULL refund). My myHermes experience starts with the transportation of the 2
  12. Does anyone have a UK contact number/email for ASDA home shopping? I have been trying to get a refund on items missing from our shopping delivered 29 Sept but no one seems to want to do it and it's getting a bit silly now. I've called the number 3 times now and still no refund as well as using the online form and just had a call today from the most unhelpful woman based in South Africa who refused to let me discuss my wife's account unless I answered security correctly - which I did (they needed the email address on the account and my wife has just the one and they claim it's not the one
  13. Having moved to Northern Ireland I am on ESA, in the support group because i have arthritis in both knees. I have been staying in a hostel provided by the local housing Executive due to my current needs. The housing executive have just offered my a ground floor flat that suits my needs for which i have accepted. My move in date is expected to be in 4-6 weeks after the housing executive have made the flat acceptable due to the last tenant. I have been given a Form (Community Care Grant) to complete and send to the local Social Security Office as there is no DWP in Northern Irela
  14. Hi, I haven't used this forum before so sorry if I am in the wrong place. I was just wondering if anyone knows anything about non delivery of goods being reported to an ebay seller 9 weeks after delivery should have arrived. Basically a friend sold an item on ebay (just their second-hand stuff) and the buyer has just told them that the goods haven't been received but it is 9 weeks later. The item was sent tracked and the courier admit that they didn't obtain a signature (even though they were meant to), but the courier only gives a week to report missing items so they say they c
  15. We moved a house 4 months ago and there are various items left by someone who was not even the tenant a car ,tv etc . We have asked for a them to be moved several times to no avail . What are our options !
  16. Hi, as I was moving into a new property, I thought it necessary to replace both the door locks. In the process of doing this, the engineer accidentally smashed one of the 8 glass panels of the porch. His company said that they would replace the panel but the window firm who is taking care of this said that the new panel will not match the same colour of the other 7, which is going to be most inconvenient. My question is to establish the responsibility of the company I have employed to change the locks: would it be reasonable to demand that all the panels be replaced at their expense? By shatte
  17. Have to compile this and have been reading about this in various places. However, my confusion is, how comprehensive should it be? Apologies if this sounds like a complete rookie question and I would imagine it's been answered here before, but I cannot find what I'm looking for. So question is, should it include anything past what I intend to use as evidence for my case and argument i.e. short witness statements (or is that truly part of the witness statment aspect?), costs in seeking employment, medical evidence (was mentally and physically unwell during my disciplinary for GM). etc? An
  18. Hi I posted some time ago about quite large council tax arrears, with a bit of help from family and a lot of hard work we have paid most of this off now and it was just some from the year 2012/13 remaining. When it was sent to the bailiffs we came to an arrangement and managed to stick to it for apart from the last 2 payments. We still owe approximately 400 from this but couldn't make the last two payments due to work being slow, we are self employed. We buried our heads in the sand a little hoping we would have some spare to be able to make it up, but this hasn't happened. Then we receive
  19. Hi all, Whilst this matter is being sorted, I am concerned about the length of time, and the sequence of events by the retailer. About 18 months ago, I rebuilt my desktop computer. Most of the components came from SCAN International – obviously spending quite some cash. Not long after, the graphic card failed. I contacted SCAN who persuaded me to contact the manufacturer (nVidia/EVGA) [not even SCANs wholesaler/supplier]. Reluctantly I did this to save time, but it cost me money to return the item to Germany etc. 1/ About a fortnight ago, one of the 1Tb HDD’s (Seagate) fai
  20. I've used ParcelMonkey a few times recently; most recently I was arranging a return for the boss and PM came out cheapest on their bulk rate. No great surprise there, but what did pique my interest was the definition of 'perishable items' in their T&Cs -- as well as their no-compensation and prohibited items list. In their T&Cs (parcelmonkey.co.uk/terms-and-conditions) it reads (emphasis added): I couldn't believe it when I read that they'd defined designer clothing, apparel and accessories - over £250 in value, no less - as a perishable item! How is this justifiab
  21. Firstly we have this followed by this news article where China is now supplying North Sea oil and gas to the UK. Have we reason to be concerned? I would say "YES!"
  22. OK guys,a rather unusual one here. I was travelling on a FGW train from Exeter-Cornwall. Just before Plymouth station, the cleaner came through the train asking for any rubbish to be collected. As I hadn't got anything that needed to be taken, I just said No and went back to my book. I turned back in time to see him taking a paper bag out of my holdall which was on the seat next to me and throwing it into the sack. I yelled at him to stop but it was too late-it had been put in there . By then,people were getting up to get up at the station, and he got to the do
  23. This equates to almost half of the daily total mail deliveries http://www.dailymail.co.uk/news/article-2232540/An-avalanche-junk-mail-Nearly-half-daily-postbag-direct-marketing--Royal-Mail-wants-more.html
  24. Hi I wonder if anyone could help My daughter was involved in a caravan fire (suspected arson) whilst working abroad this summer. She basically lost everything apart from the clothes she was standing in and her laptop and phone which were still one her lap when she woke up by the fire! She had travel insurance purchased through the company she worked for. A number of electrical items I had bought her over the last couple of years were lost (tablet, camera and ipod). I still have the the original emails sent from these companies when these items were purchased. I have printed
  25. Hi, I am currently living in a flat with a company "Redpath Bruce" being the property factors. Within the flats, we share a drying room and apparently a complaint has been made about my items stored in it. They sent me a letter reading, "We shall be obliged if persons responsible for these items would remove them by Friday, 6th July 2012. The drying room will be inspected on this date and please note any items remaining in the drying room after expiry of the time limit given will be uplifted and disposed of". Are they within their rights to do this? I am living in Glasgow,
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