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Found 50 results

  1. Good evening, I'll try to summarize briefly : - 10 day ago washing machine stopped to work at the end of the program, door locked... - I notified to the landlord the issue sending him an email with all details and a quick video where he can see what is the actual problem - After a couple of days I received a reply from him where he'll put me in contact with the guy who manage the house in his name so he can arrange the repair - This guy send me an email (landlord was in cc) saying and he requested a repair and he already arranged the payment. - This tuesday I received the visit of the engineer who made the work in about one hour This morning I found a letter in my letter box from the UK's leading specialist warranty provider about a "Repair and care plan" signed in my name (t's mentioning my name and surname as Customer Name) with a duration of 6 months. The payment has be arranged with Landlord's bank account, a Direct Debit Payment Schedule with a 6 Monthly payments. I'm pretty nervous cause he never agreed with me to arrange for a care plan and I never authorized him to do it in my name... I wrote him after a couple of hour I found the letter asking some explanation cause we never talked about care plan, he replied saying when he was doing the payment there was no different in price between the one-off repair and the care plan and due to the care plan is covering 6 months he decided (according with the landlord) to proceed with that. I replied him saying i'm fine with anything the landlord wants, but the contract needs to be signed in my of the lanlord... All email conversations contains the landlord as cc, at now they stop not replying ... How should I proceed?
  2. My partner parked at a NPS (northern Parking Services) car park a few weeks back and the machine was not working. She could not pay for her parking. Today we got a ticket in the post. They have camera's there and must have automatically sent a ticket out. What are my options? Do I have to pay it?
  3. Any help would greatly be appreciated. 1 Date of the infringement - 16/10/18 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] - 21/11/18 3 Date received - 23/11/18 (via email from the company I lease car from.) 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] N 5 Is there any photographic evidence of the event? Yes number plate & time stamp of entry/exit 6 Have you appealed? {y/n?] post up your appeal] N Have you had a response? [Y/N?] post it up N 7 Who is the parking company? ParkingEye 8. Where exactly [carpark name and town] Durham County Mariott My partner could not pay for the parking as the ticket machines were not working (would not accept any money). It was heavily raining and she had our 1 year old with her. Below is what the PCN states. [Removed - dx]
  4. My daughter purchased a new washing machine in Dec 17 form a major high street retailer. It has stopped working. She reported it for repair 11 days ago and they are still not sure when they are going to get the parts and affect the repair. I have checked the T&Cs of both the retailer and manufacturer, both explain that she is entitled to repair in a reasonable time frame but neither explain what that length of time is. My daughter has a household of 5 and is really struggling. The closest launderette is 7 miles away and it is costing her a lot in both petrol and launderette costs. Can anyone explain what a "reasonable time frame" is. And what my daughter should do once that time has elapsed.
  5. Hi I purchased a washing machine for the Very catalogue in October last year, February I noticed a number of my clothing items had pulls in them but put it down to wear and tear Last week I put 5 x under armour tshirts in there and its ripped them to shreds. I phoned hotpoint who sent and engineer out, a few days before he arrived he phoned me to say it probably needed a new drum so would I change the appointment until the drum had arrived, I had no problem with this so the appointment was changed. The day the engineer turned out he said he was just going to change the paddles I asked where the drum was and he said he did not have one!!, he had no idea what I was talking about when I told him of the phonecall I received but he said it was not a problem as it was the paddles ripping the clothes, I was happy with his explanation so he changed the paddles and left. The next day I put a wash on and as you have probably guessed it ripped my clothes to shreds again! I have contacted them and they want to send another engineer out I have told them no I want a new machine, its caused 100s pounds worth of damage and I am not willing to have it fixed again. I am currently waiting a response from them I guess I just want to know where I stand with asking for a new machine, the machine is only 8 months old I am really not happy having it repaired again
  6. HI last week I had a fire at home that started within 10mins of plugging in my washing machine, I was upstairs when the electricity tripped went in the kitchen to check and the plug was on fire, it was plugged into extension cable on the floor. I phoned fire brigade and got out of house along with daughter and dog, the fire took hold and destroyed my fridge, microwave, tumble dryer and severely smoke damaged my walls and Kitchen cabinets that I had fitted last week. I phoned Beko who sent out an engineer took photos of damage and washing machine, he stated to me he could not say whether the plug had or had not caused the fire as the plug was not there to examine, I honestly dont know what happened to it it was just a blob of plastic with everything getting thrown out in the garden I dont know where it was, he didnt even cut the cable from the machine to check that. Friday I got an email to say that after their visual inspection their machine was not to blame, and thats the end of that. I was told I could discard the machine the scrap man has taken it now I dont know which way to turn, I am not insured after saving up for 2 years for my new kitchen its totally ruined, well the doors are. I would be grateful of any advice what to do next, after I received the email on Friday I did get a little angry and emailed back I would be taking them to small claims, just wondering if this is an option?
  7. I Bought a Miele washing Machine in 2010 with a 10-year Parts & Labour waranty. A month ago, it began clunking during the rinse cycle. I called Miele, to book an engineer, & was told by the advisor, "if we can't repair it, we'll replace it." An engineer arrived last week, diagnosing a broken drum. The machine has only performed 1,000 hours use in 7 years, which is extremely low. I have Polished stone on the kitchen floor, & the engineer advised that despite laying protective coverings, the floor would likely be damaged during the repair, due to the weight of the drum assembly. Because I had been forewarned of this, Miele would not be liable. He also offered 60% off a new appliance, however with 3 years remaining on the warranty, this is not an option I would follow. I called their customer service team who agreed, with no alternative repair location, the repair could not be carried out. They agreed to supply a new machine of equivalent spec, HOWEVER I would have to pay £180.00 for delivery/installation. I informed them I was not prepared to pay this, as I had already been told I would receive a replacement if the machine was beyond repair. I am now dealing with their "customer experience team", at the highest level. As of now, they are saying they won't waive the £180.00 charge. I've read the terms of the warranty, which do state "at our discretion, we may replace the appliance", so they aren't obliged to replace it, however the repair is not viable due to space restriction & the likely floor damage. I have lost all faith in Miele, I've spent a month with no use of the washing machine, which in the engineer's opinion is a fire-hazard, due to sparking during use. Does anybody here think it's reasonable to be asked to stump up £180.00, because of their inability to carry out the repair, in line with the terms of the warranty?
  8. Hello Guys, I am looking for advice on best place to start with my issue. I have 2 years 9 month old Bosch washing machine purchased from online retailer washtech.co.uk which suddenly developed sevaral cracks in the outside plastic drum. Washing machine was working ok for a first year then touch screen controls started playing up and I got it repaired under warranty in October last year. No problem with controls since then but today my garage got flooded by the water during drum clean cycle. I took back panel off hoping it was a pump or waste pipe. Unfortunately external plastic drum had at least two long cracks. I understand I can try and get it fixed by retailer as it not lasted a reasonable amount time or fix it myself and then take them to small court if they refuse to pay for repairs. I just wonder if I could try to start with Bosch to see if they agree to repair it free of charge or provide some sort of report or their view on the fault? I was told by their technician that after repair they made I do not have any warranty (original warranty was running out in two weeks after they made repair). I know some manufacturers extend warranty after repair by another year. And Bosh themselves say they will give 12 month warranty on the appliance if they fix it. But I guess it is meant when you pay them or could it apply to any repairs? Thanks for reading!
  9. On 18th April I had a new washing machine delivered. As soon as the men left, I tried it out. The washing boiled and I scalded my fingers when I tired to remove it. Immediately I contacted Currys by email. I expected them to send the men straight back, but they did not, and a seven month long battle began. Indesit sent an engineer on 6/9 who told me the machine was working perfectly and the fault was mine. When I heard that, I suggested then that perhaps the machine had been connected to the hot water. Without even checking he said it was not. He told me that he had a good mind to make me pay for the visit as there was nothing wrong. He walked out while I was talking to him. When he left I put it on again, first cottons, then wool at 20 degrees. I sat at the computer while it was washing, and the boiler fired up. The boiler feeds the radiators and the wet room and the washing machine, and since only the washing machine was on, it was clearly connected. I posted on Indesit Face Book page. They told me that their engineer had made his report, which they believed, and that if I posted again I would be banned. After another battle they eventually sent a senior engineer today 27/10 who finally admitted that the machine had indeed been plumbed into the washing machine. I have to thank the CAB for monitoring the situation. It has been so stressful it hardly seems possible that someone can complain, and clothes ruined and they would not return, and I believe the visit today was because I started to list the costs involved, like their paying the difference in gas used from last year. Todays visit was by a senior Indesit engineer . Last Friday, however was not so good. The person they sent had no English, no identification, no job sheet and no tool kit. He could not understand what I said. He got his 'boss' on the phone and gave it to me. I spoke to the 'boss' and asked him if he would explain the job to the young man because he could not understand English. The 'boss' said he did not know the job either and expected me to explain . I was so nervous I threatened to call the police, because I really thought they were making a fool of me . At the he ended the call and the young man left. That is unpardonable.
  10. I bought a Samsung washing machine (WF1124XAC) in January 2012 and got a 5 year warranty with it. It broke down in September 2013; the drum was bouncing/banging around. After several failed 'repairs', Samsung agreed to take it away and paid for a new machine, which I received in December 2013. The replacement washing machine now has a '3E' error intermittently displaying which is a motor defect; the drum will attempt to rotate (during washing or spinning cycles) but doesn't. It attempts to do this, fails, waits 5 minutes and then attempts again. Sometimes the drum will rotate and sometimes '3E' is displayed. I don't want to have this machine anymore, 2 have failed within about 18 months from new and I no longer trust Samung washing machines. The machine is still under warranty. What are my options with regard to dealing with Samsung? Thanks in advance for any advice.
  11. I signed up for a year of cover on a washer dryer and have just found out that they have been taking the payments since 2011 without me realising or indeed authorising it. I spoke to them and they were incredibly unhelpful - a rude and arrogant woman on the phone who said that they were not regulated by anyone and fundamentally they could do what they liked. They claim to have been sending me renewal notices each year which I have not received - I moved property so cannot verify this. Their main line of defence is that when they sent the first renewal letter it said that unless you cancel then it will automatically renew. I cannot believe that this is allowed?!? Can anyone please help me claim my hundreds of pounds back? I could have purchased about 3 new machines now for the amount they have charged!!! Any help greatly appreciated.
  12. Hi All, I bought an indesit washing machine online from Curry's I was working away from home for a month so didn't use it for the first month. When I first used it all seemed fine until I went back a day later and there was a puddle in the bottom of the drum. I have had 2 engineers out and the fault is still there. I contacted currys who said as it was older than 30 days they couldn't give me a refund unless an engineer rights it off as faulty. I am now waiting till 5th August for a third engineer to come out and "fix this". Does anyone know my rights? The machine was bought on 16th April 2016. Thanks in advance. Hi All, I bought an indesit washing machine online from Curry's I was working away from home for a month so didn't use it for the first month. When I first used it all seemed fine until I went back a day later and there was a puddle in the bottom of the drum. I have had 2 engineers out and the fault is still there. I contacted currys who said as it was older than 30 days they couldn't give me a refund unless an engineer rights it off as faulty. I am now waiting till 5th August for a third engineer to come out and "fix this". Does anyone know my rights? The machine was bought on 16th April 2016. Thanks in advance.
  13. NOT SURE IF THIS IS THE CORRECT CATEGORY, SO mODS, PLEASE MOVE IF NECESSARY........The social club where i work have been renting 4 vending machines,hot drinks, snacks etc.There have been endless problems with maintenance, cleaniness, breakdowns, no change etc,so the committee decided to change companies. However,the contract the social club have got is they think,,suspect, even though they have to give 3 months notice in writing to quit, because the signatory,Stephen White alleged himself to be an acting secretary, when he has never had that position.The contract is not dated by the signatory, nor the company owner. The committee believe there should have been 2 signatories like chairperson and treasurer, or treasurer and secretary etc. As the signatory had no legal standing to sign and declare a position, the committee are wondering if this contract is actually legal.If it is not, can someone with knowledge please state why??Many Thanks
  14. http://www.itv.com/news/wales/2016-03-03/driver-hit-with-100-fine-after-putting-a-letter-o-instead-of-number-0-in-parking-machine/ Perfectly sums up what the PPC ' industry ' is about. And it is not managing car parking spaces...
  15. We stopped for lunch with friends in a country pub in the middle of nowhere yesterday. As we tucked into the main course the waiter appeared and said they could not take card payments as their machine was down. We didn't have enough cash on us to fully cover the bill and it was roughly five miles from the nearest ATM. I mentioned a cheque and the waiter didn't say anything. The bill arrived and the bar staff and then the Manager refuse to accept the cheque which was already signed and completed. It was being handed to them and they refused to take it as a solution to a problem not of our making. Instead they asked me to leave my card details and security number on a sheet behind the bar. I refused having had a card cloned in a restaurant previously. Then they asked me to leave name/address details and they would phone for the card details, which we did. On reflection I am not minded to give my details over the phone to a company which would suggest we leave the card info on a list by the till, who knows how the information will be disposed of? So, when we get home and they ring for payment can I insist on sending them a cheque?
  16. Hi There, we have bought a coffee machine for £559.82 inc delivery&vat and it is not what we want for our particular purpose , and we called back as soon as it arrived to for return arrangements but just been ignored.. you can see the invoice attached . so what i did started the money claim online process, i have attached screen shot of the claim page and the mail they sent me after receiving the court order.. we have sent the machine back and still not giving our money back. any advice , what should i say next or do please ? Thank you so much to all of you for having such a place and the time to help us who in need help . Regards Bill
  17. Can you believe it. A 93 year old war veteran targeted. 23,000 Pounds taken in a few hours. Video of this crime. The victim was withdrawing money when he was distracted by one of the men while another obtains the victim's PIN number and switches his bank card. It was only when he tried to use his card again a few days after the theft he realised the cards had been changed. Officers said that within a few hours of the theft, which took place on December 14 just before 3pm, the men had withdrawn £23,000 from the victim's account. DI Simon Bromiley, who is leading the investigation, said: What is quite clear from our inquiries so far is that these three men were very well organised in their deception and very selective about their victim. They watched the gentlemen as he came into the bank and then carried out this despicable and callous theft" – DI SIMON BROMILEY Cash machine distraction thieves steal £23,000 from 93-year-old. http://www.bbc.co.uk/news/uk-england-lincolnshire-35132842
  18. Myself and three other students currently occupy a privately rented property in Southwark, London. The flat is pretty run down and we seem to have been stuck with a landlord who doesn't want to shell out any money despite the fact that we are paying £145 a week each! As soon as we moved in we noticed the washing machine door was bent and didn't catch properly, so we immediately informed the lettings agency who informed the landlord on or behalf that it was damaged, however he declined to have it looked at or repaired. After one initial breakdown that I managed to repair it packed up for good 02/10/15, so I immediately got onto the lettings agency again who informed the landlord that day that the washing machine had totally broken and there was nothing we could do about it. A couple of days later, instead of taking our word for it he sent a repairman round who took one look at it and said it was beyond repair and would have to be replaced, which was communicated to the lettings agency that day. After several more days we had heard nothing more on the situation and with mounting piles of washing I again contacted the lettings agency who said that the landlord was ordering the white goods (the engineer also recommended replacing the freezer) that evening - 12/10/15. After hearing no word from the company for three or four days I emailed them again, to which they replied that they would chase up the landlord. Now finally after weeks of pestering the landlord has finally ordered the goods to be delivered this Sunday (25/10/15). We have gone over three weeks without a washing machine simply because the landlord was too lazy to sort out a replacement despite being given several reminders, and we have had to pick up the cost of that. The house was furnished with white goods as part of our tenancy agreement and it is the landlord's responsibility for their maintenance, would we be entitled to ask for compensation? As essentially the landlord has failed to provide a service that we have been paying a huge amount of money for. All help would be appreciated, Cheers!
  19. Hi everyone, we purchased an Indersit Washing Machine (IWE 91281 ECO) from Currys in 11/2012 the machine is now only 26 Months old and its starting to make quite a racket. If you turn the drum by hand you can hear a constant rumble the bearings are basically shot. The machine cost approximately £270 and we opted for the 9kg machine to cut down on loads. I was quite prepared to change the bearings myself until I realised its a sealed drum you have to replace the whole drum. I just called Indersit directly and I'm completely disgusted by their sales staff I was very pleasant and not aggressive in the slightest I simply asked how much to fix it. Basically I was given 2 options 1. Pay £109 callout plus parts approximately £150 so £250 2. Pay a Monthly fee of £15.49 for a year they will replace if they cannot fix it. (£186) I asked to be emailed the quote they are unable to do this I then said can I think about it to which I was told "What is there to think about? " I hung up at this point. Seriously this is disgusting. So the machine is basically financially none viable to repair for a £8 set of bearings. To put that in context its like scrapping your £10,000 car for a £300 repair bill after 2 years. Do I have any recourse with Curry's as this is not right at all? I have the receipt. Thanks Mr P
  20. Hello Everyone Need your Help, really gutted and depressed spent £500 to a buy a new washing machine on 17/06/2014, received it on 21/06/2014. I have discovered that the Washing Machine has the problem. Electric Motor was burnt and with the toddler in the house I found it very dangerous.You won’t expect that from 16 months old machine, when I reported to their customer service people they seems delusional about the seriousness of the problem, I found them very rude and intimidating. Now they want me to pay £119.00 to replace the new motor, I mean you wont expect that to happen with in 16 months of a washing machine, please need advice what to do. Regards
  21. Hi there. Problem with the washing Machine I bought last september. A month after purchase it caught fire, so I arranged for them to replace it. Argos were nice and helpful, no problems their end. Today the replacement has gone faulty, and now I am having trouble. First they are trying to foist me off onto hoover(I have no contract with Hoover) and then they tell me the Engineer cannot come for a week. What do I do to resolve this? Contact head Office?
  22. Hi Please can anyone help with this? A brand new red checked shirt was washed following the label instructions at 40 degrees and the red dye has run into several other garments dyeing them pink/red to the point that they are potentially ruined. Can anyone provide advise on how to approach the store to claim for the cost of the damaged clothes? Thanks for any help?
  23. Hi all, Can anyone help or has anyone been in this situation? On the 10th April I was in Redruth, Cornwall and needed to travel to Bristol. On arriving at Redruth I found that the ticket office was closed (it was around 5:30pm) and found that there was not a ticket machine at that station. I did not believe this was a problem, as I knew that I should be able to purchase a ticket from the guard, and so I boarded the 18:11 service to Bristol Temple Meads. When the guard came into my carriage, I promptly asked for a ticket from Redruth to Bristol Temple Meads, with a 16-25 railcard discount. The price for this was around £30-35. When I attempted to pay with my Santander visa debit card, it was twice declined by the guards card machine. As a result, the guard told me that I could either get off the train at the next stop, or be questioned under caution and pay the fare at a later date. I took the latter option as I was fully prepared to pay the cost of the fare at a later date (I had been expecting to anyway), and he provided me with a zero fare excess ticket. However, the amount detailed in the letter I mentioned above is £168 - which is obviously far more than I am prepared to pay for the journey. I found the guard very helpful but he did not explain to me that I would have had to pay this extortionate price; for the same money I could have easily found somewhere to stay and travelled back the next day. I understand that there may be some doubt as to whether the card I tried to pay with was working, or had money available on it. As a result I obtained a mini-statement from my bank showing that there was available balance on that day, and showing that I used the card in the days following the incident. I have also checked with my bank who say that there was no attempt to access my account on that day. I firmly believe that there was in fact a problem with the card machine. This is why I believe that I should be given the chance to pay the original off-peak fare (the same train today would be £30.45). It is plainly unfair that I should have to pay a far higher fare through no fault of my own. Does anyone know if it is worth taking this to court? I am being asked for the £168 fee by the 27th May, so I am running out of time. Any help would be much appreciated. Regards
  24. Went to ATM link cash machine in my local shop .i wanted to withdraw £500 the machine made the right noises £180 came out the cash machine and then the machine came up with an error I then checked my bank statement which showed £500 taken from my bank.now am £320 down what can i do? Lady in the shop said this evening when the shops closes the machine will be checked will i get this money or not my bank has made note of this
  25. Hi GUys, I wonder if I can ask for your expert advice. Three years ago my cousin bought a washing machine (washer/drier) and 5 year extended warranty from an online website. In December 2014 the washing machine stopped working correctly (kept filling with water nothing else) so the warranty company was called and an engineer came out. On the first visit the engineer didn't seem very professional and actually flooded the kitchen and some water went into the lounger - didn't clean it up properly either. He stated he would need to order some parts which would take some time but they would make another appointment when they arrive. After about 3 weeks just before Christmas the warranty company called, parts have been received and to make another appointment. A different engineer came out, fitted some parts and tested the machine - same as before keeps filling with water. The engineer didn't seem very professional either as he spent a long time on the phone asking someone what he needs to do and it seems like he (they) checked everything in the machine. He stated they need to order some more parts which would take 14 working days as they are coming from China! Once they arrive they would phone to make an appointment. Towards the end of January they chased the warranty company and were passed around a few people. The person who they spoke to stated that the parts had been received but, the engineer who had them (who visited last) had left the company/run off with them!!! So the parts would have to be re-ordered from China which will take another 14 working days to arrive they would phone to make an appointment. My cousin had a bit of a rant at them that they have been without a washing machine since the start of December and they are a family of 4 and need to do washing 3-4 times a week and having to go to the laundrette and spending about £8 each time on washing and drying. The warranty company person didn't seem too distraught and stated that they would refund the cost of having to use the laundrette. But I then added what about the fuel cost of getting there and the time it takes - they just apologised and said that's all they can do. It is now 2.5 months since the washing machine stopped working and almost 3 weeks since the last contact with the warranty company - not heard anything further and the water is still in the washing machine since the last engineers visit. My cousins wife is at her wits end as she has now done around 74 trips (37 return) to the laundrette, spending over £275 on washing & drying + cost of fuel and time, as each trip takes half an hour - she has tried to combine it with other chores (school run/shopping/going to church) where possible, but when drying has had to wait or come back - additional trips & time. SO, can you guys advise what is the best course of action to take? Are there any rules/benchmarks for expected service under extended warranties? Will they really refund just the washing/drying costs of £275 so far? Is there an ombudsman who this can be taken to? Thanks, Mark.
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