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  1. Hi all, I wonder if there is anyone that could advise me in a pressing matter. Below are the details: Myself and two others held a lease for a commercial property between June 2012 to June 2017. In 2015 upon the breakdown of the business we had agreed with the landlord to surrender the lease and hand back the keys. The keys were handed back amicably however we were foolish in not signing any documents and neither was any provided or suggested. Until this time all business rates had been paid and settled. In the last two weeks a letter was received at my
  2. Survivors of domestic abuse now able to vote anonymously READ MORE HERE: https://www.gov.uk/government/news/survivors-of-domestic-abuse-now-able-to-vote-anonymously
  3. hello i have a cover for my kitchen electric goods my dryer stopped working on 2/10/17 i rang to report this and book a repair this was then booked for the 10/10 repairman said he would have to order the part, came on the 12/10 and fetched wrong part and would contact me when part becomes available, i did not hear from them again so i rang D n G back up on 25/10 said they would replace product and be in touch within 24 hours ive not heard from them, ive tried to ring them but left for over half hour on phone. a month without a dryer, can i cancel my cover. its a rolling cover
  4. Armed forces domestic abuse: where to get help READ MORE HERE: https://www.gov.uk/government/publications/armed-forces-domestic-abuse-where-to-get-help The above link leads you to this link: https://www.gov.uk/government/publications/armed-forces-domestic-abuse-where-to-get-help/armed-forces-domestic-abuse-where-to-get-help
  5. Whirlpool oven repairs. Whirlpool oven repairs. Ongoing saga hopefully resolved tomorrow 24.6.17 Or a reading as war and peace will follow. This oven has been constantly repaired over the years, was supposed to have been replaced years ago but D+G lost my policy contract!! They had to start a new one ,so repairs carried on. After having the wrong oven delivered on 23/6/17 i rang D +G on 24/6/17 to be told that they would arrange Hotpoint / whirlpool to call me and collect it. .Nothing yet 27/6/17.-- D+G have the correct oven number listed on their system as i have now as
  6. I have a longstanding policy with D & G for repairs to my Hotpoint washing machine. The engineer came yesterday on an appointment with the company for a repair - it was purely a matter of the filter clogging and he repaired this satisfactorily. After he left I put my washing in the machine. Part way through the cycle the machine stopped and when I pressed the button to resume there was a very loud grating noise which sounded mechanical. I stopped the machine and rang Dom and Gen to complain and asked for the engineer to return - I pointed out that it was obvi
  7. READ MORE HERE: https://www.gov.uk/government/publications/support-within-the-royal-air-force-community-for-those-affected-by-domestic-abuse
  8. ive taken on this for my mother. Long and short of the query is she took out cover for a dishwasher to be fixed with D and G. - D and G agreed to take over the appliance which is over 12 years old if they could fix. - came out twice last year, first visit asked for some plumbing to be done, second visit a fix was done but to unsatisfactory standards. - the appliance still leaks and the door was fitted back on incorrectly. - i stopped the direct debit due to the poor work and asked for it to be written off due to poor service - since then we are getting alot of chasing letter
  9. Armed forces domestic abuse: worldwide support Information for armed forces personnel and their families who are stationed overseas. READ MORE HERE: https://www.gov.uk/government/publications/armed-forces-domestic-abuse-worldwide-support
  10. Hi, I'm hoping someone can offer some help! (and sorry it is so long - I don't want to dripfeed) In January, I moved into a new build property. I contacted my previous suppliers (SSE) and asked them to move my account over to my new property - a simple process, I hoped. I was wrong! In March they came back to me to say that they couldn't take over my account, as British Gas had me classified as a business address. I then spoke to British Gas Business - advised them that the house is indeed residential, that I wanted it corrected to show this and a bill so I can pay my balance wi
  11. I signed up for a year of cover on a washer dryer and have just found out that they have been taking the payments since 2011 without me realising or indeed authorising it. I spoke to them and they were incredibly unhelpful - a rude and arrogant woman on the phone who said that they were not regulated by anyone and fundamentally they could do what they liked. They claim to have been sending me renewal notices each year which I have not received - I moved property so cannot verify this. Their main line of defence is that when they sent the first renewal letter it said that unless
  12. The following guidance is featured today on SCOOP. http://www.scoop.it/t/lacef-news http://businessadvice.co.uk/tax-admin/efficiency/a-guide-to-bailiff-enforcement-procedures-for-non-payment-of-business-rates/
  13. I saw this a little while ago and thought it may be interesting to many on here. http://www.halsburyslawexchange.co.uk/leaving-the-eu-impact-on-case-law-and-legislation/ ‘the Treaties shall cease to apply [to the UK] from the date of entry of the withdrawal agreement or, failing that, two years after the notification…unless the European Council, in agreement with the [uK], unanimously decides to extend this period’ (art 50(3)) "Insofar as any such amendment or repeal seeks to deny EU law direct effect in UK law prior to the date on which, as a matter of EU law, the Treatie
  14. Hi, I'm hoping that someone can help me here. I have just been sorting through my Direct Debits and have realised that I have been paying a DD monthly to Dom and Gen for 4 years and I actually have no idea what for. I realise that I must have agreed to some kind of warranty cover with them initially, but I also know that I have no warranties on any of my appliances that are currently active so I have no need for this cover. I am utterly confused and crestfallen because I am absolutely meticulous about keeping records of all correspondence on these things, and ha
  15. Help please, anyone... I have an insurance policy on my boiler. it pays for repairs / call outs up to 1500 per year. Made no claims over last three years or so. Have a leak at the moment, called them out, this was last weekend. heard nothing today, until out of the blue I received a phone call asking me if my boiler was working and that he could replace it for free but I had to pay the install charges of £1000!!!!! I asked my he was calling when I was waiting to hear from D&G about a part. He apologised and said that he probably
  16. I have a Hotpoint Fridge Frrezer out of warranty which is supposedly covered by a Domestic & General service plan. When I originally took out this plan I searched for info on typical repair response times. The Domestic & General website quotes two days for their engineers and similar levels of service when the repair is referred to the manufacturer. I had to place a call for service on July 27 and in accordance with the contract I placed the call with Indesit who handle the repairs on behalf of Domestic & General. The earliest the engineer could arrive was
  17. Hi, am very interested as to how the (4A)the Domestic Violence Crimes & Victims Act was amended to allow access to bailiffs, when the whole ethos of the act was to protect the vulnerable from distress, fear and abuse. Particularly when, most the bailiffs I've come across tend to be proficient at intimidation at best or total thugs at the worst. Am trying to ascertain who sponsored and seconded the amendment and their logic. be grateful if anyone could point me in the right direction. thanks ken h.
  18. I have a Hoover Washer Dryer that's around 5 years old and have extended warranty with Domestic and General. I have nothing but problems with the appliance and it breaks down regularly. I have known it to break down within a few days, a few weeks and a few months so its fairly inconsistent but very annoying and time consuming. It always seems to be the drier that breaks down, its had new wiring, thermostats, and god knows how many fan motors yet when they are replaced something else will go wrong not long down the line. Although Domestic and General agree to repai
  19. Dear all, I am looking for some advice in regards to British Gas. When I moved into my current property, the previous account holders put my husbands name on the account, rather than starting a new account. This meant that we ended up being on a business tariff rather than domestic, and there was an outstanding amount to be paid from the previous bill. To say I am cross is an understatement! we went through the whole rigmarole of changing the account to British Gas Domestic (as we were told they couldn't re-assess our bill to domestic rates unless we joined the
  20. Hi, I was living with my parents from January this year, I had to go back as I had nowhere else to go. One of my parents has always been abusive to the other parent in a verbal and emotional way, however within a few months of moving in the parent ruined and humiliated the other parents birthday and was acting horribly towards the parent so I just kept myself to myself, stayed at my girlfriends house 3 nights a week and wasn't there much and didn't talk to the abusive parent. The abusive parent then proceeded to cut off my internet access, then kept threatening to cut my electri
  21. Sorry if I've posted in the wrong forum, I'm a new poster and couldn't really see a forum title that matched my problem! CCJ because of domestic violence. Back in 2008 I fled my marital home after years of abuse. All of the bills were in my sole name except Southern Water and although I cancelled these bills, it was done in a hurry with a quick phone call. Unfortunately, I wasn't in a position to check that this was effective and Southern Water didn't cancel my name from the joint bill. I went into a “safe” house and my ex-husband went to jail on firearms charges.
  22. I have an all over stainless steel Miele Fridge Freezer, 4 years old, insured for repair or replacement through D & G. It developed a fault. The engineer attended and wrote it off. Said we would get a replacement. Replacement arrived today, but only door is stainless steel, sides are epoxy coated in a satin grey. One side is completely visible as you walk into kitchen. Rest of kitchen has stainless appliances. Neither I or the wife are happy. Apparently they only do one all over stainless fridge now which they have offered to us for a
  23. Hi there, would really appreciate some advice on this matter as I'm not sure if I have been treated fairly or not. I bought an Indesit condensor tumble dryer 5 and a half years ago and after the manufacturers warranty expired I took out a new warranty for the machine with Domestic and General. I pay just over £7 a month for this and over the years have had them out six or seven times. The last three home visits have been in the last five weeks. The first visit was due to no heat from the drier, the engineer fitted a new water pump and went on his way. Ho
  24. Hello all, I'm enquiring for a family friend who is concerned about insurance. Whilst I cannot go into specific details of their situation as it is not my place, I am trying to find out the following: Is it possible for a van on a commercial insurance policy to be combined with a car on a standard domestic policy? It is my understanding that these should be separate but I'm having problems confirming this. I have serious concerns that the policy will be invalid but I need to confirm this. Any help or advice would be greatly appreciated. Thankyou in advance. EE
  25. About two weeks ago I received notice of from Domestic and General about need to renew an insurance policy on my Freezer (a proline UFZ180P6). I notice that the cost was £66/yr and that it would renew automatically if I did nothing. The freezer is now over 4 years old so I thought spending that much is not good value. I'd prefer to get a new one if it broke down, or get a refurbished one at near to same cost of £66 (yes British Heart Foundation are doing some good deals). But I notice that to cancel the insurance means I'd have to call an 08444 number which costs me 5p/min. I don't
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