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seftonbarn

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About seftonbarn

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  1. Thanks for your swift response. But do you know what is deemed to be a reasonable time frame for the repair.
  2. My daughter purchased a new washing machine in Dec 17 form a major high street retailer. It has stopped working. She reported it for repair 11 days ago and they are still not sure when they are going to get the parts and affect the repair. I have checked the T&Cs of both the retailer and manufacturer, both explain that she is entitled to repair in a reasonable time frame but neither explain what that length of time is. My daughter has a household of 5 and is really struggling. The closest launderette is 7 miles away and it is costing her a lot in both petrol and launderette costs. Can anyone explain what a "reasonable time frame" is. And what my daughter should do once that time has elapsed.
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