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  1. Hello, ive just done a system update on my samsung s7 edge did all the usual download, install, now it wont turn back on, tried the reboot procedure but nothing just a blank screen with a flashing blue light top left. Rang customer services and it is still under warranty, then they asked any visible damage, i said a small hairline crack on screen this cancels the warranty, even though the mobile phone worked perfectly for 12 months. Its the update that shut the phone down not the barely visible crack.
  2. hi my daughter purchased from vodaphone ( what a waste of space they are rude and could not be bothered ).. she had a Samsung curve 7 for 3 days and dropped it from about 6" and the screen cracked.... I have looked at their selling adverts and it shows it being bent dropped from height an being bent and not cracking...,. I have contacted them and they said tough cracked screen voids warranty... .that was 8 months ago and the phone worked perfectaly.. .she woke up last Tuesday and the phone was completely dead contacted Samsung and they said take it to their sh
  3. Hi, I wonder if anyone could advise me here on my next step as I am disgusted by the service I have received from Samsung. I bought a Samsung 8+ from carphone warehouse around 4 month ago for over £800 all of a sudden the volume button jammed, I did not drop it or anything, it just stopped working all of a sudden. I took the phone into my local repair centre who said it would be £40 to fix, but as it is still under warranty to contact Samsung and get it repaired for nothing. This is where the problems started. Firstly they send a courier round to pick the phone up
  4. Hi guys i need your help, i literally am being mugged off, ive called all samsung departments on numerous occasions, anovo, ive emailed, tried twitter DM's, and im getting a scripted nonsensical explanation! originally i sent my s7 off as it NFC wasnt working properly and it was overheating got the first reply from the service centre on the 11th, said the phone was out of warranty repair and they cant address the issue till i pay them to get it fixed, i said no to their repair as i wanted to get it repaired locally in my shopping centre,
  5. Hi , nasty taste left in mouth by Samsung. Whilst cooking, i used my S8 as a timer, as per normal. multiple timers set, and running. turned round to check time, and the screen was flashing like mad. A crack was developing before my eyes. A phone call to Samsung sent me to their Romford "customer care" centre where i was told i had dropped it The phone is not yet 2 months old. I was told that screen damage invalidated the warrantee, and also refused a second opinion, as 3 "engineers" had already looked at it. cost of repair is approx £350, after 1.5 months use am i right in thi
  6. Bough a Samsung Washer Dryer from AO.com November 2015. It comes with a 2 year warranty. Bought using AO's finance to be paid over 2 years. So 6 months warranty and 6 payments left. A few months ago the dryer started becoming less and less effective. It has also started vibrating badly despite my efforts to relevel it. Then 2 weeks ago half way through a wash it stopped with an error leak sensor detetor. Water trickles out from under the machine and it won't work. Phoned Samsung on the Friday and they sent a 3rd party engineer out on the Wednesday. Engineer says the deterg
  7. It's been a while! Hi all! Unfortunately this is not a good an outcome as my previous thread related to Samsung. The background is, my relative was given a phone by its original owner because it would randomly freeze and reboot. This problem sounded software-like in symptoms i tried various firmware versions (official samsung firmwares). The symptoms interrupted the flashing process at times also. It was sent off to Samsung after I realised it was still under warranty, who returned it unrepaired as apparently the phone had been "rooted". The
  8. Hi everyone I have had a samsung s7 edge for just under 12months approx 2 weeks ago, the screen went funny and the phone would not do anything at all, the phone had not been dropped or bashed about. I rang a few places about the problem and the average cost to replace a screen is approx £270, unfortunately I do not have phone insurance. One guy told me to ring Samsung as the phones have a 2 year warranty with them. I rang Samsung and explained everything and they were very helpful and arranged for the phone to be picked up so that they could look at and if
  9. I brought the 49ks7000 on Black Friday for when i move house (still not moved yet) & have kept it boxed up till recently to check if it worked. At the weekend i hooked my computer up to the TV and noticed a small white dot (a few pixels in size) on the screen when the computer boots up and displays a black background. I just assumed it was a bit of fluff or something on there, last night i noticed it again on boot up and had a closer look and It seems to be a tiny chip less than a millimeter. As long as I've had it nothing has impacted on the TV at all or anything at all to caus
  10. Hi everyone , I will try to keep this thread to the point and as short as well. I have a Samsung Galaxy S7 Edge on Contract with Vodafone , I think the contract is about 5 months old and the mobile phone developed a fault that would not allow the phone to charge. Being under warranty: I contacted Samsung who arranged a collection on Thursday 5th of January 2017 using UPS Courier. On the 9th ANOVO (Samsung repair Centre) Horrendous reviews : https://www.yell.com/biz/anovo-uk-ltd-norwich-7746761/ http://www.192.com/atoz/business/norwich-nr6/mobile-phone-repair
  11. Hi all! First time posting so apologies for any mistakes or customs i dont adhere to. My Samsung S7 worked like a dream up until about two months ago when it started freezing. Now at the time i put it down to a faulty app (Spotify being the only one i had recently installed back then i assumed it was that) i deleted the app done a cache wipe the usual recommended steps. as the weeks went by it started happening more and more frequently until last monday when my phone would not turn on at all it just kept getting stuck on the SAMSUNG logo screen. it would get to t
  12. I purchased a 49" Samsung TV in 18 June 2016. The TV is wall mounted. Whilst watching it 26 Dec the TV suddenly had a 2" black stripe on the left side and the bottom, and a diagonal internal crack line. When I called Samsung service they said they'd call back in 5-7 days. They did not. I then called to enquire on progress. They said a service centre would send out engineer to assess the physical damage and I may have to pay for the repair. I said I would not pay for any repair as it is a warranty issue. After no contact I called again and was given the numbe
  13. Hi guys, Hope you can give me some advice but I fear I may have already lost any chance with this. I bought a New Samsung S6 Mobile Phone from a retailer (no contract) about 6 months ago. The USB charging port developed a fault I took it back to the shop who insisted that as it was over 30 days I must deal directly with Samsung. I realise now that this advice is wrong! I sent my phone off to the Samsung Service Centre after 3 weeks I eventually got a call to say that because it had a small scratch on the casing the warranty is void and I would have to pay £200 for the
  14. Hi all, I'm really at a loss as to what my rights are...I will try and keep it brief, My Samsung Galaxy s6 developed an issue with the battery, i contacted samsung customer service who arranged for UPS to collect it and take it to a company called ANOVO, this company messed about for two weeks telling me they couldnt get 3 parts they needed, I asked to make an official complaint, I was told that the following day someone would call me back, they never called backs I called samsung, who then hit me with the news that ANOVO had just declared my phone w
  15. I bought a Samsung 32" LCD Smart TV from Littlewoods back in November (ish) 2013. After just 3/4 months, the TV developed a fault, sound but no picture and had to be repaired under warranty for a faulty inverter. Now, not even 3 years old and it's gone again, same fault, sound but no picture/black screen. Phoned littlewoods, won't help, phoned Samsung, won't help. Although it wasn't a majorly expensive purchase, it was still over £300 and it didn't even last 3 years. Is there anything I can do? TIA
  16. I bought a Samsung washing machine (WF1124XAC) in January 2012 and got a 5 year warranty with it. It broke down in September 2013; the drum was bouncing/banging around. After several failed 'repairs', Samsung agreed to take it away and paid for a new machine, which I received in December 2013. The replacement washing machine now has a '3E' error intermittently displaying which is a motor defect; the drum will attempt to rotate (during washing or spinning cycles) but doesn't. It attempts to do this, fails, waits 5 minutes and then attempts again. Sometimes the drum will rotate and
  17. Good Evening Folks, Looking for some advice about whether or not I can actually get anything back from Samsung for their totally unacceptable customer service. To save me re-explaining to you guys, here is a copy of the email I have just sent to their complaints department. See what you think: Good Evening, I would like to make a formal complaint against the terrible customer service I have received. Around a month ago I contacted Samsung regarding a fault with my Galaxy Note 4 and the camera. The person I spoke to arranged for my phone to be picked up and repaired, I expressed
  18. in the past I was total apple iphone only upto the 6 I would replace both my handset's every year with question until they released the 6 so thin it looked liked the camera was superglued on the back such a bad handset (hopefully the new one will be better) I always buy my phones second hand to save on money, in the past I have purchased an iphone that got network blocked, I took the handset back to apple who told me the phone was blacklisted in the UK but not to worry and promptly replaced the phone with another without any questions what so ever so a few days ago my wife's Samsung
  19. Hi all, I had an interesting message pop up last night on all our Samsung TVs to say Skype is being discontinued and basically it will be uninstalled by June 2016. All of them are fairly new in the house and the main one - a 55" curved was bought specifically with Skype in mind as we do use it a fair bit. Where do we stand on this? Essentially, the TV is sold as "Skype ready" I guess- clearly it is not. And if it was sold on that basis that you could skype and no longer can, surely it is no longer fit for purpose? There is a lot of noise about this on various forums but I
  20. The onwards and upwards march of the ad blocker continues http://www.bbc.com/news/technology-35460785 Once again, like most of you, I hate the intrusion of ads while I'm trying to use my computer or my telephone. On the face of it, these ad blockers should be welcomed by all consumers. However, the people who will really be laughing are the banks, retailers, debt collectors, payday lenders et cetera who will be pleased to see the Consumer Action Group struggle and have difficulty paying its bills so that its very existence is endangered. This forum like tens of thousands
  21. Hi would appreciate any advice if possible. Purchased new mobile with o2 in April 2015. Providers warranty 12 months Manufacturers warranty 24 months Noticed cracked appearing on LCD screen on phone. Spoke to o2 customer services explaining in detail problem and was I covered under my warranty. Told unless there was any physical signs of damage including water damage or tampering then yes it would be. Arranged for item (at my own expense as wanted it tracked) to be sent to o2 repair centre. Well today I received the following replies. Hello, Your ha
  22. Hi there, just after a little bit of advice my friend Sally has been having loads of problems dealing with Samsung after buying a £170 TV and trying to get her £30 Cashback. Btw the TV was bought from Pc world although this is of minor relevance in the matter. She has been on the phone and emailing in total utilising about 7 hours to no avail. I advised her to email the CEO and ask for compensation for not having been giving her rightful £30 VAT money back. The Senior customer services chap from exec office has now responded and said that the cheque will be issued, wheter this
  23. When Microsoft MVP Patrick Barker tried to help a user with a computer problem, he stumbled across something curious. Windows Update kept randomly being disabled. Was malware at work, turning off Windows Update to prevent Microsoft patches and security updates from being installed? No, malware wasn't to blame. It was Samsung. Barker discovered that Samsung's SW Update software was downloading and running a file with the unambiguous name of Disable_Windowsupdate.exe. Read More especially the chat with the Samsung Rep at the bottom It is recommended this is report
  24. Hi, In October 2012 I purchased an American style double door fridge freezer from John Lewis for £705.00 with a two year warranty. For some time now it has been leaking water and getting so bad that it is leaving a large puddle on my kitchen floor. I read somewhere that it is possible to ask the original supplier for a free of charge repair, despite the fact that the warranty has expired, on the grounds that it is reasonable to have expected it to last longer than it has given the price paid. Today I have telephoned John Lewis to explain my situation, they said
  25. Hi, I've had a Samsung UE40F6200AK for 11 months - in that 11 months I've had the same fault appear twice. The first time it appeared I rang Samsung and without a bat of an eyelid they arranged for an engineer to come out and repair it. Now that I think about it I expect this was a common fault as they didn't question it. The first fault happened after about 4 months. The latest fault, exactly the same as the first happened over the weekend. In both cases I get a darker horizontal bar appear, I can still see what the picture is but it's darker as though a "light" behind the scre
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