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Found 6 results

  1. Hi All, Just want some advise on where I stand from a consumer side of things, I purchased a HooverDXCC5962B_BK Washer Dryer in Black from AO on the 01/04/2017 for when we moved into our first home and last week it came up with a heat sensor error code (E11.) It washes but no longer dries (luckily I kept our old dryer in the shed so have been able to dry larger items) I made AO aware about a week ago of the issue and they passed me onto Hoover, so I dealt with Hoover and they sent someone out yesterday to repair the machine. He turned up on time (always nice these days) and replaced
  2. I bought a Nissan Qashqui from a local independent dealer in June this year for just over £5k. The turbo went faulty within 30 days, after an initial appearance of indifference from the dealer they did indeed repair it and all was good. However, we now have an issue with the windscreen washers (both front and back) in that they just don't work. I can hear no noise when trying to use them which leads me to think this it is the washer motor (i have checked the fuse and it is not that). The washers did work upon when we first got it, but over the past few weeks they have stopped working. I c
  3. Bough a Samsung Washer Dryer from AO.com November 2015. It comes with a 2 year warranty. Bought using AO's finance to be paid over 2 years. So 6 months warranty and 6 payments left. A few months ago the dryer started becoming less and less effective. It has also started vibrating badly despite my efforts to relevel it. Then 2 weeks ago half way through a wash it stopped with an error leak sensor detetor. Water trickles out from under the machine and it won't work. Phoned Samsung on the Friday and they sent a 3rd party engineer out on the Wednesday. Engineer says the deterg
  4. A week ago I ordered a new Bosh washer from AO with next day delivery. From the first use it was obvious that something was wrong with it , it was making a very loud and not normal sound every time the drum was turning. I contacted them and they said I had to contact Bosh and use the guarantee to get an engineer to visit . At no point accepted themselves any responsibility as a retailer. The engineer confirmed straight away that there was a fault so I got a replacement. AGAIN from the first use there is the same and even louder noise. AO refuses to refund /replace without an engineer to visit
  5. We have a Hotpoint washer that had some bath mats in and when I just came to empty it smoke came pouring out of the drum and the mats were charred and smoking and there's ash all inside the drum. Scared the living daylights out of me. I rang Hotpoint who said the model had not been recalled and all they could do was allow me take out an extended warranty that I would have to pay for and then they would send an engineer. Rang trading standards who said that I needed to go back to Apollo Preston where I bought it as washing machines are covered for six years und
  6. Hi I got a washer from brighthouse on the 17/10/2011 and within a few months it started smoking, BH came and took it and fixed it. Not long after it kept coming up with errors BH sent someone out to replace the circuit board. All was well until a few weeks back and the drum when spinning sounded like it was trying to rip its way out of the washer then wouldnt spin again once again an engineer came out and there was a hole in the steam pipe and it had been steaming the motor which had fried and the bearings had also went.we received the same washer back again today and the very first spin the
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