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  1. Bough a Samsung Washer Dryer from AO.com November 2015. It comes with a 2 year warranty. Bought using AO's finance to be paid over 2 years. So 6 months warranty and 6 payments left. A few months ago the dryer started becoming less and less effective. It has also started vibrating badly despite my efforts to relevel it. Then 2 weeks ago half way through a wash it stopped with an error leak sensor detetor. Water trickles out from under the machine and it won't work. Phoned Samsung on the Friday and they sent a 3rd party engineer out on the Wednesday. Engineer says the detergent drawer has been slowly leaking probably from new. There is extensive rust inside the machine and limescale all over everything. Externally the machine still looks like new. The dryer motor is only getting half voltage which has damaged it. Probably due to water going all over the motherboard which also needs replacing. The pressure switch needs replacing. The pump / sump is leaking and needs replacing. The struts have been rubbing against the concrete block and the rubber has completely worn away causing the vibrating. He wanted to order in all these parts from the Netherlands and come back to fix it. I said no I want a new machine, especially as the rusty chassis can't be replaced. Engineer was understanding and said they have to send a report off to Samsung for authorisation and that's the last we heard. He also left the machine in the middle of the room and when I went to move it back I realised its because all the vinyl tile floor underneath is ruined. Where do I go from here? We've had no working machine for 2 weeks now and it's driving us crazy. We are using laundrettes and family but it's starting to get costly and extremely inconvenient. We have 2 young kids and a puppy. We got the most expensive machine on the market at £1100 because we expected reliability and for the big drum size. To be fair the first year it was fantastic my wife says its the best thing we ever bought. This is half a rant and half a what should my next steps be to get this resolved asap? Many thanks
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