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BankFodder

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BankFodder last won the day on February 28

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  1. I think you need to start giving us a bullet pointed chronology of the whole story beginning from the date of the accident until the present time.
  2. I can't remember if I have suggested that you send kinderton a subject access request. If this hasn't been done then I would suggest that you do so immediately. The reason for this is to see whether they are actually prepared to provide this recording. They won't know that you have a copy. I suggest that youse are subject access request template and send them a subject access request straightaway and let's get everything they've got.
  3. For the benefit of other people who are following this thread, I have been past the recording of a conversation which occurred with kinderton. The telephone conversation contains identifiers so we won't be putting it up on the forum. However, it is extremely helpful. I think with this recording you will have no problem at all. Please stand by for a reply possibly tomorrow or over the weekend. I think that you don't need to worry.
  4. Sorry, but could you please be clearer. How much have the refunded you and by how much do you think you are now out of pocket. And the partial refund which you have received refers to what element of the order?
  5. Yes please. In addition to making it clear that you are only signing the form on the basis that you have no liability, I think it should also be made clear in writing that the loan period was excessive. That you didn't ask for it, that you attempted to return the vehicle and that they delayed unnecessarily even though by that time you had your own vehicle. Do I recollect that you said that they insisted that you should have a vehicle as it would speed things up? When did this happen? Was this also on the telephone? Who said this?
  6. In normal circumstances you really shouldn't have any hesitation in signing – but given the reputation of this company it seems to me that you should be very cautious. I think it's amazing that they insist on a digital signature. What about people who don't have access to this kind of technology or who don't understand it. I think that eventually when you sign, you should only sign a paper copy and sent her a paper copy with the rider on it that I suggested above and if she doesn't like it then really that's just too bad for her. Please can you give us information I asked in relation to the vehicle loan dates.
  7. So can you give us a bullet pointed chronology of the vehicle loan please. Date of the accident date of the vehicle loan Dates of your attempts to return it date that it was eventually returned I'm going to say that it's been unhelpful that you have done things on the telephone with the company which you know to be untrustworthy and when you clearly aren't sure of your status in relation to the possible charging of the cost of the loan vehicle. Who is Rachel Cleaver? Could you put up couple of emails that you have received from her
  8. You are going to have to start gathering information. What correspondence do you have? Presumably you completed the claim form and you kept copy of it. I site team colleague asked you 22 hours ago who the insurer is that we don't have a reply yet. We like a reply to that and you should send them a subject access request. You should also send a subject access request to kinderton. Do you have any details of the third party? That lot for starters
  9. How long have you had the vehicle? Do you still need it? I seem to recollect somewhere that you have been pressing them to take it back. Is this correct? How long ago was this? Have you been doing in writing? What has been their response?
  10. Thank you. Please update us as soon as you get a reply and post a reply here as well. If you don't get a reply by next Monday then please come here and let us know and you will have to chase it up.
  11. I understand that you have already sent the email. Maybe you could post a copy of it here please. We would like to see what you are saying to them
  12. I wasn't talking about putting spaces between words. We need spaces between the lines to make things readable. In the previous post we referred to a letter sent to kinderton stating that your understanding is that the loan car is free of charge. He then said that you would send it and I ask you to post a draft of it here first. I don't think we are referring to any other letter at the moment are we?
  13. Keep everything in writing. When you speak to anybody on the phone, get a name and reference number. Refuse to speak to anybody unless you get a name. If they only give you their first name then you are a department and frankly you should be recording all of your calls. That in respect of this company but in respect of anybody you deal with because you can't trust anybody. It's a terrible shame but nowadays you get anonymous call handlers who say all sorts of things either to get your business or to get you off the phone and later on it is all deniable
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