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BankFodder

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Everything posted by BankFodder

  1. When did you buy it? When did the faults first manifest themselves? How is did you pay for the car? Have you had an independent inspection done now? Do you have a quotation for the repairs which it needs now?
  2. Thank you. Because of the length and duration of this thread I may will be asking you to post up documents which have already been posted somewhere else. Please bear with us on this. You are morning contact are more familiar with your case then we are so we will need to refresh our memories from time to time
  3. Thank you. Assuming that you are going to go ahead and pay this and go to trial, then stop preparing your documents using the system that we suggest about preparing your court bundle. Let us see the witness statement that you are proposing to use. Post the draft here and give us good time to look through it and suggest changes. I suggest that you pay the fee immediately and then get going. This
  4. So you returned a number of items using EVRi. Studio say that they haven't received them and that you still owe them the money. Is that correct? How much do they say that you owe them? What are the items which you have returned and which they dispute having received? And I understand that you have evidence that they have been returned and that they are delivered. Is this all correct? I understand that despite this dispute you went on to order more items but then cancelled the orders – and they refuse to accept the cancellation and they delivered them. I then understand that you returned the items to them. Who paid for the return? Do you have evidence that you attempted to cancel and that they refused?
  5. Thanks for your story – but it is rather garbled and I'm trying to make sense of it. Are you out of pocket – and if so by how much. Do they say you owe the money – and if so how much? What is "studio"?
  6. I should also have asked how much have you received so far – and does that also cover any expenses which you have incurred
  7. Do you have the third parties details? Also, how much is the shortfall?
  8. Thank you. You also reported a certain email that you would receive from them. Please would you put it up here on the open forum. It's important that everybody can see it and also it will help us to understand where you are on this.
  9. I would have thought that they were obliged to provide you with a courtesy car. Of course they will object but you may as well start the process. Probably quickest to begin by telephoning them but it would be best if you could record your call . Make careful notes about what you say and what they say and get a name and a reference number if you at all can. If it sounds as if they are refusing then I would tell them immediately that you are beginning a formal complaint and that you want to reference number for the complaint.
  10. The best thing to do would be to make the subject access request on the telephone. You're entitled to do this although you may find that the person who you are speaking to doesn't realise this. You should insist. Get through the security check so they are happy to talk to you about your account. This will confirm your identity and tell them that you making a subject access request and you want everything that they have in any form and on any subject going back as far as they have records on you. Do this for both of you. Then confirm it by email using our SAR template except that you will start off by saying that you confirm your verbal subject access request of XXX date. Et cetera.
  11. If you check the website carefully, you will probably find that you didn't contract with EVRi you contracted with parcel2go. It doesn't make a lot of difference. They are all put of the same stable but anyway the claim you will be making will be against P2G. Double check that I am right. Start off by reading the stories on this sub- forum and also the pinned topics at the top. This means lots and lots of reading. The process is fairly straightforward but you need to understand what you are doing because although we will help you, you need to be confident and in control. Read lots of the stories on the sub- forum. Also have a look at this thread which has just begun involving the same company come back here when you have done the reading. I suggest at least a couple of days
  12. I think you need to start giving us a bullet pointed chronology of the whole story beginning from the date of the accident until the present time.
  13. I can't remember if I have suggested that you send kinderton a subject access request. If this hasn't been done then I would suggest that you do so immediately. The reason for this is to see whether they are actually prepared to provide this recording. They won't know that you have a copy. I suggest that youse are subject access request template and send them a subject access request straightaway and let's get everything they've got.
  14. For the benefit of other people who are following this thread, I have been past the recording of a conversation which occurred with kinderton. The telephone conversation contains identifiers so we won't be putting it up on the forum. However, it is extremely helpful. I think with this recording you will have no problem at all. Please stand by for a reply possibly tomorrow or over the weekend. I think that you don't need to worry.
  15. Sorry, but could you please be clearer. How much have the refunded you and by how much do you think you are now out of pocket. And the partial refund which you have received refers to what element of the order?
  16. Yes please. In addition to making it clear that you are only signing the form on the basis that you have no liability, I think it should also be made clear in writing that the loan period was excessive. That you didn't ask for it, that you attempted to return the vehicle and that they delayed unnecessarily even though by that time you had your own vehicle. Do I recollect that you said that they insisted that you should have a vehicle as it would speed things up? When did this happen? Was this also on the telephone? Who said this?
  17. In normal circumstances you really shouldn't have any hesitation in signing – but given the reputation of this company it seems to me that you should be very cautious. I think it's amazing that they insist on a digital signature. What about people who don't have access to this kind of technology or who don't understand it. I think that eventually when you sign, you should only sign a paper copy and sent her a paper copy with the rider on it that I suggested above and if she doesn't like it then really that's just too bad for her. Please can you give us information I asked in relation to the vehicle loan dates.
  18. So can you give us a bullet pointed chronology of the vehicle loan please. Date of the accident date of the vehicle loan Dates of your attempts to return it date that it was eventually returned I'm going to say that it's been unhelpful that you have done things on the telephone with the company which you know to be untrustworthy and when you clearly aren't sure of your status in relation to the possible charging of the cost of the loan vehicle. Who is Rachel Cleaver? Could you put up couple of emails that you have received from her
  19. You are going to have to start gathering information. What correspondence do you have? Presumably you completed the claim form and you kept copy of it. I site team colleague asked you 22 hours ago who the insurer is that we don't have a reply yet. We like a reply to that and you should send them a subject access request. You should also send a subject access request to kinderton. Do you have any details of the third party? That lot for starters
  20. How long have you had the vehicle? Do you still need it? I seem to recollect somewhere that you have been pressing them to take it back. Is this correct? How long ago was this? Have you been doing in writing? What has been their response?
  21. Thank you. Please update us as soon as you get a reply and post a reply here as well. If you don't get a reply by next Monday then please come here and let us know and you will have to chase it up.
  22. I understand that you have already sent the email. Maybe you could post a copy of it here please. We would like to see what you are saying to them
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