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  1. Hi Redroy. Any luck with obtaining these hire costs back yet? Am asking as it seems I am in the exact same position as you are right now. Ive been told by OCL solicitors that third party are Hi Redroy, any luck with this yet? I am in exact same position as you was last year. Have been told by OCL solicitors that third party are disputing the excessive car hire amount and want to know why i chose to take an expensive car out of hire. I feel trapped as i explained to OCL that One Call insurance deferred me to the hire company and made it seem all seemingless a
  2. I was involved in a non fault accident one call insurance put me on to a company to give me a hire car and reclaim everything from the 3rd party . i had a hire car for 8 weeks i tried to return but wasnt allowed .now after 9 months i have received a.letter saying they havent recovered costs from the third party and are using OCL solicitors to reclaim the debt by court action using my name . has anyone being in this situation . they are asking me to sign forms to authorise this . please help Thanks in advance
  3. My son paid £6k for a car last week, a 2010 golf with 77k miles. He bought it from a motor dealer in London. His wife drove it down to my family in Wales, and on the 2nd day the car wouldn't engage D or R (auto-box) He contacted the dealer, relaying the issue from his wife. Unfortunately the issue has only worsened, and he decided, rightly in my view, that he was rejecting the car under the consumer rights act 2015 as it was less than 30 days old, and informed the dealer of this via email and phone-call. I am driving the car back to the dealer in London on Saturday morning
  4. I bought a Nissan Qashqui from a local independent dealer in June this year for just over £5k. The turbo went faulty within 30 days, after an initial appearance of indifference from the dealer they did indeed repair it and all was good. However, we now have an issue with the windscreen washers (both front and back) in that they just don't work. I can hear no noise when trying to use them which leads me to think this it is the washer motor (i have checked the fuse and it is not that). The washers did work upon when we first got it, but over the past few weeks they have stopped working. I c
  5. I bought a used car from a local independent dealership on 11th June this year for £5200 (Nissan Qashqai). It's been a good car since i bought it up until 2 days ago when the CD player stopped playing CDs (it's a 6 CD changer) and then yesterday when the car went into 'limp' mode when driving home. I called the AA who diagnosed a fault with the turbo and towed me to the car dealership. As it was late on a Sunday evening i left the car outside the dealership and returned there this morning at 8.30am to hand over the keys, explain the situation and ask for a repair. The reason i am pos
  6. Hi all, VW dealer charged almost £700 first time when took the car to them for Engine management sign. This was after 70% discount . Invoice had EGR & particulate filters work done. It was on 17th Sep. A week after, same sign came on dash and took it back to the dealer. Now they saying that they need to replace rear EGR valve and wants £600 . Decided not to go ahead and requested to get the car back. Will be asking for printouts for diagnostics and quotation. Don't know what are our rights on this matter but shouldn't the dealer try to fix for free for the same fault that w
  7. Hi all, I am new to this forum and apologise if this is the wrong section to post this. I live in London and was involved in an accident yesterday. As I was leaving the bus, a man ran to get on the bus and collided into me, giving me an ankle injury. I didn't know if it was broken or just sprained, but figured it may have been broken as I almost fainted moments after. Do I have any rights to receive compensation i.e. from the man? Thanks.
  8. Hi I'm about to file a MCOL. I bought a new radiator in March 2017, it developed a fault (metal started to bulge and cause a leak) in February 2018 and defendant has ignored all attempts to resolve. Defendant is a company that also sells on ebay - http://www.ebaystores.co.uk/delux-bathrooms Before sending my first letter I looked them up on companies house and ended up with three addresses and thus sent three letters recorded. 1 - address listed on ebay page - the letter was returned as not called for. 2 - address listed on companies house - the letter was signed for by unkn
  9. Took delivery of a brand new E-Pace and initially all was good until 6th June was drive on a dual carriage way and the front collision detection system triggered incorrectly. The car was bought to a stand still, the hand brake applied, and engine switched off, no vehicles or obstruction in front of car. Luckily the lorry and car behind our realised there was a fault and avoided a collision, wife and daughter very shaken. Reported to dealership who were very concerned and asked to bring it into dealership, they inspected the car found errors or logs relating to the time of
  10. Hi I'm sure this has been covered many times but I've tried searching and not found anything specific. To cut a very long story short I purchased a second hand car on the 17th Feb 2018 on HP through first response finance via a local dealership. On the 6th May an injector fault code had shown up after many tooing and throwing between myself and the dealership and the finance company an attempted repair was carried out by the dealerships approved garage where they fitted a new injector. I picked the car up on the 17th May (yes it did take that long for this garage to fit a
  11. Hi, I hope I have posted this in the rigjt place. I wonder if anyone can help me. I was served a default notice by Nationwide in December of 2007 for arrears on a personal loan account. I eventually managed to bring the account up to date but in 2011 defaulted again and was served a default notice in July 2013. I have read on other threads that an account can not be served with more than one default notice. Is this correct ? if the account was brought up to date then defaulted again? I have the paperwork for both defaults which state different am
  12. Hi My sons moped was written off after a van reversed over it - non fault He has been receiving letters from his insurer asking for the outstanding premium to be paid, I havent been in this situation before and unsure of - If the remaining premium needs to be paid If the at fault party should cover the unpaid premium is there anything I should be doing instead Thanks in advance for advice
  13. Please help, First time I received my salary and my outgoings monthly payments are bigger than amount received. I have unsecured loans and pay day loans and this Month I won’t be able to pay 3 of them, I read all the 10 steps but I am still panicking, I have more payments than my salary and I need at least 3 Month to back to "normal" when my paY day loans will be paid in full but this Month and next one I have to stop some payments. Please help and let me know how to go the creditors and what I can ask TO HELP ME, WHAT should I tell them? Can I ask to freeze
  14. 2 days ago I was the victim of a crime in my local town. There was an armed robbery in one of our local shops where thankfully nobody was hurt. The getaway car that the robbers used was dumped in a back street where I live and set it on fire. Unfortunately for me, the car was dumped beside where my car was safely and securely parked as a result of the heat from the enormous blaze, the back end of my car has been damaged. The plastics covering the bumper, lights and badge on my boot were all melted and cracked and my boot door was all discoloured. It's a wonder tha
  15. Hello, I am looking for some advice as Vodafone have treated me very unfairly and I am disgusted with their customer service. In April 2017 I called to give my 30 days cancellation notice as I had a new phone on order from a different carrier. I was told I could cancel my direct debit as I would get a letter with the final bill amount. Towards the end of July I received a letter stating I owed £112, I called them to query why it was such a high amount and to make payment. The advisor said it was a termination fee, I asked if I could make payment next month and he checked with the bi
  16. Good evening all... My car internals melted themselves on the way home last night. I've since discovered from my mechanic it has been remapped and he is adamant this is what has caused the internals to fail.. . Corsa VXR in case you are wondering.. .ive spoken this evening to Moneybarn who only seem to be interested in talking about your 3 exit options...as if I don't know. They are saying I have to prove the remap was on the cars ecu when I got it so I can go down the mid sold road as frankly if I'd known, I'd not have touched it. I can't prove in any way shape
  17. Hey, This is going to be a long winded post so please bear with me whilst I try and put my issue into some form of logically forum post..here goes.. My 4-month-old BMW 420D caught fire on my drive in the early hours of yesterday morning through what appears to have been an electrical fault which started under the bonnet and quickly engulfed the car, melting the engine, melding the front of my wife's park which was parked in front of it (nose to nose) and even damaged the side of the neighbor’s car which was parked approx. 3 meters away. Now I say that this was an electrical fire bas
  18. I have been waiting a couple of months for a migration from one energy supplier to another to be completed and get my final bill but I kept getting the same lame assurances that it will happen soon, could be aonther month etc. I found out that my old supplier, Greenstar, hadnt been given the electricity final reading so I got on to the new supplier, who assured me it had been forwarded. I found out that the numbers are passed through various middle men first and then put on a database where the oldco can look at it. Well, guess what? A company called SMS (smart meter
  19. I contacted this uk company to complain that they didn't provide help when they claim they do. The lack of help has left my two daughters with health problems. The company admitted fault and offered me the entire holiday cost back which I accepted because I was in shock. Upon reflection I'm regretting accepting it. Is there anyway I can contact them and tell them I now don't accept it and want a higher amount?
  20. Hi All A good friend of mine, charity worker and child who are school friends of my son has got a bit of a problem. A couple of weeks ago my friend and her family were on the way home when they were hit up the backside of the car buy a driver who was accelerating. The car my friends family were in was stationary. They were shunted forward about a foot the tail gate bumper and tow bar are damaged. Repairs are going to cost more than the car is worth but the car is driveable. The car is needed for hubbies work, he was the innocent driver, and to do fundraising for the charities they
  21. Briefly: Mini Cooper Clubman D bought from dealership for £7800 24/8/16 73000 miles 5 months later "Death Rattle" on timimng chain car parked up . Phoned dealer, not our problem, but will repair and let you off with the VAT ! Estimated cost £1500-2500 Letter sent (to be signed for) 17/2/17 stating im within the 6 month period under The Consumer Rights ACT 2015 FOR RETURN OR REPAIR. Giving them 7 days to reply. They are now offering to pick the car up and have it checked for the chain ! My letter clearly states "at your cost" Do I let them take it please ?? I paid with debit card and ha
  22. There have been a few threads recently from people who have suffered accidents where the third party is 100% at fault and the third party insurers have accepted responsibility. There are then questions raised about whether to claim on your own insurance policy or claim directly with the third parties insurers. There is no perfect answer about the best way to proceed, as it can depend on so many factors. You have to notify your own insurance company first anyway and you should discuss with them your options. If you have personal injuries to claim for, then it is not really wise to go t
  23. I purchased a 49" Samsung TV in 18 June 2016. The TV is wall mounted. Whilst watching it 26 Dec the TV suddenly had a 2" black stripe on the left side and the bottom, and a diagonal internal crack line. When I called Samsung service they said they'd call back in 5-7 days. They did not. I then called to enquire on progress. They said a service centre would send out engineer to assess the physical damage and I may have to pay for the repair. I said I would not pay for any repair as it is a warranty issue. After no contact I called again and was given the numbe
  24. I had a car accident last week where someone drove at the back of my car while I was stationary at traffic lights and reported the accident to my insurance who called me on Friday offered me repair at their approved user once I paid Excess. They said once they have the other party accept liablity I would receive my Excess back and this would not be marked as FAULT accident on my claim. I asked them to wait until Monday as I wanted to send all the evidence about liablity to my insurance first. (Excess is Only £100 so its not a big deal at all). Then on Saturday I received a phone ca
  25. In November someone drove into me and my car was written off. At the scene they admitted responsibility and I got the contact details of a witness who verified this. Following the crash the 3rd party decided to contest their liability which delayed my payout and meant that the case remained open, meaning that in the eyes of any prospective insurers I may possibly have been the guilty party... This meant that I couldn't afford to insure the car I'd been offered the use of over Xmas (thank you Ella Mullin x) so I had no wheels during the holiday period. All of this was bad enough but now...
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