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About wiosna30

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  1. Hello, I had a Loan with them and after 18 Months paying them 4,230.00 ( borrowing £3.000) to close my account still I had to pay £3,111.00. They won’t tell you that they 'front load' the interest, meaning you pay all the interest only first I borrowed 3k 18 months ago, paid them 4.3k already and still owe them 3.1k? Essentially this means they are taking the interest for the final 18 months when in reality I want to settle it before then, plus they charge you interest for a period of time in the future that has not even happened yet! I attached my signed contract and I can’t see anywhere that I will pay first interest only. Is this right? Can they do this not stating anywhere on the Contract? Can someone read this please and let me know if I am wrong. I want to complain asking for some refunds, I paid my loan earlier (just recently) and still was to repay more than I took. I asked as well for breakdown on the end asking how my instalments have been calculated and final Settlement and Statements but I did not received any details!!! Only this, please see below: “We did receive the payment and your account is now closed. I have attached a copy of your Transaction History. Below is an explanation of how our settlement figures are calculated. I have also attached a copy of your signed loan agreement showing the terms of the loan. We charge the full amount of your interest at the beginning of your loan agreement. This means that we do not charge interest on a daily or monthly basis. You owe the total amount payable on day 1 and you are obliged to make payments monthly in line with your agreement. If, however, you decide to settle your loan early (in full or partially) we are obliged to give you a rebate of some of the interest under UK law. The consumer Credit act gives a complicated calculation of the minimum rebate of interest we need to apply. The formula to calculate the rebate can be found at the following link… http://www.legislation.gov.uk/uksi/2004/1483/regulation/4/made This rebate is deducted from your current balance to calculate the settlement figure. The rebate changes daily and you receive less rebate the further you are into your loan term. If you have any further questions please let me know. “ Can they do this? It’s any point send Complains to FOS? Thank you scan_2019-03-02-13-26-30.pdf scan_2019-03-02-13-21-44.pdf
  2. Can they placed default knowing that I am on the process of complains??? I sent complains to NovaLoans / cash4younow on the 6th of October 2017 and asking on the same time to put my account on hold until my complains will be resolved by Novaloans Team. This means that during this time they will not ask me to make any payments and no additional charges or interest will be applied to my balance to allow them to investigate my concerns and contact me after. I had only response on the end of December 17 where after I forwarded my complains to Financial Ombudsmen Services and again I asked for the same, to put my account on hold. They agreed a reduced amount and remove all interest and charges from my balance, meaning that I would just repay the amount I borrowed, (£600) what I was not happy as I asked to write off all outstanding amount (I had so many payday loans on that time) During all this time, when awaiting responses from October 17 until June 18 I did not pay any instalments as I was waiting for final Decision from Financial Ombudsmen Services. Novaloans knowing about my complains process and my difficult situation placed a Default on my Credits accounts in December 17 anyway. “Despite us agreeing the above reduced repayment plan with you, we were still legally obliged to advise you of the arrears on your account and as such we emailed you on 29.12.2017 advising you that your account was now £561.18 in arrears as you had defaulted on your contractual payments of £187.06 per month. On 29.12.2017 we forwarded you a summary of borrowing email which advised you that your account was in default as you had failed to maintain payments in accordance with the terms and conditions of your contract. In accordance with the requirements of part 4of the Payday Lending Market Investigation Order 2015, effective from 13.08.2016 we must ensure we provide our customers with a summary of the cost of borrowing. This summary must be made available to you when: 1. You settle the balance of your loan with us; or 2. Your account with us is closed as a result of default or forbearance; or 3. Three months have passed since you last made a payment to us and we have not closed your account We did not receive your first payment until 02.07.2018, (£50), some 10 months after your first payment was due therefore the summary of borrowing condition number 3 was met and you were provided with your requisite documentation Outcome of my investigation Cash4unow takes all complaints very seriously and we have taken some time to thoroughly investigate your concerns. I do not agree that Cash4unow unlawfully registered a Default on your credit file.” Can they placed default knowing that I am on the process of complains to Financial Ombudsmen Services??? I asked them to put my account on hold ? Please note that on the same time I was complaining against Wonga, Satsuma, Sunny, Money Boat, Unclebuck and more and only one Company Novaloans placed Default on my account. I was not able to pay requested instalments on that time. Thank you
  3. YES, I did, I was complying to FOS but not this situation as I received email today that they cancelling my plan
  4. I sent Formal Complaint Regarding Irresponsible Lending due to so many loans and big debt and finally we agreed to repayment plans I had this email on the 27.04.2018 "Thank you for your recent email. After reviewing all the information you have provided we are able to offer you a repayment arrangement of £20.00 per month which will be reviewed every 6 months. All interest and charges will be frozen during the arrangement. Please be aware that non-payment on the agreed date/s may result in the agreement being cancelled and then being subject to additional interest and charges as per your loan agreement. To accept the offer, please confirm the following: Is this affordable? Confirm your pay date? Confirm your pay frequency? Finally if the card ending 0493 is still valid to process the payments? Please respond within 7 days to confirm, failure to do so may result in further activities from our collections department. Please advice
  5. I was on repayment plan with Uncle Buck paying £20.00/ Month and always on time, anything missed (3 payments already) now I received this email We have reviewed your account and currently our recommendation will be to either instruct an external debt collection agency to collect your outstanding debt or pass your details to an external litigation company who may instigate legal proceedings in the form of a County Court Judgement, Third Party Debt Order, Attachment of Earnings or Bailiff Enforcement. You will receive further communication about the course of action we intend to take within the next 7 days. We also have plenty of ways for you to make your missed payment. The fastest way you can do this, is by using one of the options below: Visit our payment portal here. Or login to your customer login portal here. Alternatively, you can telephone our automated payment line on 01959 543400 and choose option 2 and follow the instructions If you would prefer to speak to a member of the team, all you need to do is call us on 01959 543400 and choose option 3. We do not want to take this form of action, we would prefer you to speak to us and discuss a way forward so please contact us immediately. You can also provide us with a copy of your income and expenditure via our website. It’s so simple, just visit our Budget Planner page and once completed we will be in contact. “ Why they doing this if I was repaying? Outstanding 180.00£ no problems never with my payments
  6. On my first call after sending them letter and asking for help to lower my Monthly repayments I went with someone from Santander across over all my expenses, loans, bills etc and only affordable amount was on that time £20.00/ Month. Knowing from beginning that they will place defaults I will organise my expenses/ plans maybe differently but I was told that any defaults won’t be placed, because I am paying what has been agreed, I don’t have this in writing as always they sent only letters to contact them over the phone, but for all that time from October I was not chased by anyone from Santander regarding payments, because I was paying and always on time.
  7. I am afraid I dont have it
  8. From 22.05.2018 (date from the Letter) do I have some time to clear areas and avoid defaults?
  9. Santander Default Short story first – I had a financial Problems due to Gambling , pay day loans etc… I sorted everything having help from the Forum here sending complains and going with some of them for Monthly repayments plans. I have arranged all payment arrangements myself, and done all negotiating myself also. I have a Loan with Santander and from October my Monthly payments were not any more affordable for me I called Santander and we agreed minimum payments each Month of £20.00 where I was paid anyway usually £100.00 or even more. I never missed anything what we agreed. After a couple of Months I received letter about arrears I called them again and someone told me that its automated printed letter and because I am on the repayment plan I should not be worried about and I should continue paying what I can. On Friday I received another letter dated 22.05.2018 telling me that they going to place Default on my account. I was sure that being on repayment plan Default won’t be placed I just called them again and someone from collection Team told me that I am not an arranged plan or repayment plan so they can place Default. How many days I have to clear my areas (I have around 2,600.00) – I am not sure if I can pay this in full in one go but do I have some time to stop them? Can I put my account on hold and complain because of the wrong information given? I have to add that I don’t have any copies of the letters which I received from them, I didn’t keep them, probably my fault.
  10. Hello, On one of my paypal accounts I have minus 277.00 – I sold something and Buyer claims that never received, I have at the moment other debt to pay so I ignored PayPal for now. Yesterday I received letter from WESCOT (wescot.co.uk)that they are instructed by PayPal to collect outstanding balance on their behalf. Debt its 3 Month old and still I have access to my PayPal account. What should I do? Can I ignore them now ? Do they have power to do something more apart from letters or text or phone calls? Thank you
  11. Hello, No I didn’t receive anything, and I paid over £12.000 to them but last 3 Months I stopped because I Have other things to pay but at the moment its quiet, NO LETTERS , no emails anything, I have I believe still around 3,000 to pay. I was surprised some time ago because always before Paypal was converting my payments to EUR and I had always two confirmation emails from them after each payment, one about conversion and another to thanks for payment, 3 Months ago after payments I was getting only one email, only thanks for payment, anything regarding changing it to EUR, it’s something strange but I can’t login to this account to check what’s going on.
  12. I spoke Today with Barclays complain department I heard the most stupid things in my life - they told me that they defaulted me because I didn’t respond to them after receiving letter telling me that they can’t accept my offer and I won’t be able to make any payments so .... no checking my account they put default, I was thinking that defaults are for not making payments not for not responding to letters She has to ask some Senior to remove it and let me know tomorrow. I didn’t call them after rejection because I paid outstanding amount before and someone on the phone told me that they going to stop default process and I don’t need to worry about. I was paying after each Month without any problems
  13. Hello, I was paying even if I had difficult situation , I was paying the minimum requested and in time !!! Sorry if you did not understand my comments , I was paying anyway !!! Can they still default me ???? My credit file it’s not perfect but no defaults , I have everything in place and organised, this one it’s my first one and I don’t understand why, I was paying anyway the minimum as requested !!! And always on time. Where to go to complain????
  14. I will have Today call from Barclays, because on Saturday they didn’t want to tell me default amount, she said she can’t tell me!!!! I am guessing they didn’t update my account after my payment and the same they didn’t stop default process. yes I did, and before date from the letter and after 3 months everything on time and full payments I didn’t get call from Barclays regarding my default yet. Maybe my first post was not enough clear so I will easily explain again (I am sorry) I sent them letter that I am in difficult financial situation providing budget and offering £50.00/ Month (many loans, payday loans, gambling) and asking to stop adding charges and interest. I did this twice, first by post and after again they requested by email. After my letter they cancel my card even if I didn’t ask and they rejected my offer telling me that I won’t be able to pay even the £50.00 and they can’t accept it. I called them explaining that I have help from family and I will pay the £50.00, still NO I had letter requesting in this case minimum payments each Month including interest, what was always over £80.00 I had over £200.00 in arrears because I was waiting for decision. Received letter if I won’t pay amount in arrears , I think it was before 3rd of November they will register default Full payment of outstanding amount made on the 1st of November and after each Month everything on time and in full, was always over £80.00 I don’t know why Default has been registered, I called them but I could not get answer. They cancel now my account so no access and no option to make any payments. If I remember they send me letter after in December that they can’t help me and they going to register Default but I need to be honest I ignored that letter because everything was up to date with my payments and on time. They include a cheque of £50.00 as an apologies Card / account was not old, I opened In March 2017 and I stared having problems from end of August 17 Please let me know step by step what to do now, what to send and where to remove Defaults from my Credit files
  15. Hello. More updates Respond from Adjudicator REGARDING Sunny – success !!! I am happy And below respond from another Adjudicator regarding Satsuma – completely opposite – Rejected and I received as well response from FOS and they agreed with Adjudicator that SASTSUMA did everything right, I destroyed the letter but was exactly the same as from Adjudicator, see attachment. I don’t understand – the same scenario, the same amount of loans, the same debt, the same time and two different decisions. Can I still do something with Satsuma?? satsuma.pdf SUNNY.pdf
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