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  1. Hi all, VW dealer charged almost £700 first time when took the car to them for Engine management sign. This was after 70% discount . Invoice had EGR & particulate filters work done. It was on 17th Sep. A week after, same sign came on dash and took it back to the dealer. Now they saying that they need to replace rear EGR valve and wants £600 . Decided not to go ahead and requested to get the car back. Will be asking for printouts for diagnostics and quotation. Don't know what are our rights on this matter but shouldn't the dealer try to fix for free for the same fault that was charged but not fully fixed? At the moment, we're trying to write to parent company and to VW UK. But if goes nowhere, where and how can we proceed further? Car is VW Sharon diesel 2015 reg and not in the list for recall. Thanks.
  2. Hi folks just looking for some advice with this one. I took out car breakdown membership one year ago and paid for a years cover in full using my debitcard. I was advised at the time that this was on a yearly recurring payment basis unless i cancelled. 6 months ago my card details were somehow obtained by fraudsters (luckily i did not loose any money) santander completely cancelled my old card that i had used 6 months earlier to buy the breakdown cover and i was issued with a new card with new 16 digit number. A few weeks ago the breakdown cover renewal letter landed on the doormat saying they were taking x amount using card ending and quoted the last four digits of my old cancelled debitcard. I had already decided not to renew the breakdown cover but i did not inform the breakdown company as i was confident they would not be able to collect payment using my old cancelled card ?? Low and behold i have checked my account online and the payment is in the system waiting to come out of my account. I have rang santander and they claim that the breakdown company have used the card number from my new debitcard not the old cancelled card. They advised me to ring the breakdown company to see if they would agree to a refund. The breakdown company are not available until tomorrow (Apart from breakdowns of course) But i am certain if i ask them for the last 4 digits of the card they have used to collect payment they will quote my old cancelled card. As stated earlier i also have it in black and white that they were going to collect payment using my old cancelled card. The last time i had any contact with the breakdown company was a year ago when i took out cover, i have not had a breakdown all year and have never been in touch with them, it is impossible for them to have my new 16 digit card number. Anyone had a similar situation or can offer an explanation or advice would be much appreciated. Thanks Steve.
  3. Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009. Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement by contacting their card provider, the Financial Conduct Authority said. The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs) due either to payday lenders or for other regular payments such as subscriptions or gym memberships. CPAs, which are also commonly called recurring transactions or recurring payments, are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said. Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by mistake following cancellation by a customer the customer will be refunded immediately. In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct. Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily. “We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue. From now on we expect them to be getting this right. In addition, they have committed to review past complaints.” http://www.ftadviser.com/2013/06/28/regulation/regulators/fca-banks-have-to-cancel-recurring-payments-if-requested-UxbeHUuYQIy0SEYbGRE4tJ/article.html
  4. Location = Scotland My Sister bought a Renault Scenic for £3,000 from a small dealer 100miles away (day 1). On day 2 it broke down with INJECTOR FAULT displayed on the dash, and was recovered to a small local garage who managed to get the car going (this work was authorised by the dealer and has been paid for by the dealer). Day 5 the car broke down again, and local garage attended and got it going. Day 7 the car broke down again and sat at my Mother's until it was recovered on day 14 by local garage, and they got it going. Day 18 the car broke down again, and local garage attended and got it going. My Sister then visited a local small Renault specialist for advice, and they advised returning to the small local garage and having a "pump" swapped from a donor vehicle as a first course of action; further advising that if that didn't rectify the problem then it would indeed be the "injectors" which needed replacing at a cost of over a thousand pounds. Having the "pump" swapped, the car broke down again on day 20. My Sister wrote to the dealer she purchased the car from, a "standard letter" dictated by Trading Standards (Sale of Goods Act 1979 etc). After a week or so they recovered the car the 100miles to their location, and kept it for several weeks before telling my Sister it was ready for collection. My Sister travelled the 100miles by Train to collect the car and when she got there the dealer wouldn't let her take the car away unless she signed a letter waiving her rights to any further warranty claim. As my Sister is the sole carer for my other (wheelchair confined) Sister, and my elderly Mother, she reluctantly signed and drove off. The car has broken down several times since, and has been got going by local garage. The dealer gives my Sister and my Mother abuse when they phoned to complain, and told them not to ring him again, further threatening to take my Sister to Court, and saying the fault with the car was caused by UNAUTHORISED REPAIR from my Sister's small local garage, which the dealer in fact authorised AND paid, and from the car being used WITH FUEL TANK EMPTY/ALMOST EMPTY. My Sister had to hire a car whilst hers was back at the dealer for several weeks as she has to have transport to care for my other Sister and Mother (the 3 of them live separately). My Sister has seen a local Solicitor who has been less than helpful, and keeps fobbing my Sister off onto her trainee. What are my Sister's options regards refund, forcing a repair, getting it repaired herself and claiming from dealer, costs for hire car, etc.... Any and all advice would be much appreciated.
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