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About jaguarNoGood

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  1. So its not just me thats had problems with JLR, amusing article and approach taken by another customer: https://www.birminghammail.co.uk/news/midlands-news/53k-range-rover-vogue-left-14923431 It was also a little strange that I went to transfer my belongings from my E-Pace to another car, remember the one that had ‘No fault found’ there was a sign in the front wind ‘Do not drive’ so its a safe car then. And yes I have a photo.
  2. So a question relating to the Consumer Rights Act, and something that may have caused me an issue. Is it only the owner of the vehicle who can claim a vehicle is not fit for purpose? The reason for asking is that I was going to claim, but I had a conversion with Jaguar Finance (Black Horse) who without any prompting from myself said the they had investigated the case and as no fault had been found would not be making a claim under the Consumer Rights Act, the finance company are the legal owner? It just feels like all companies involved are linked to the Jaguar Car company, if they deem n
  3. In preparation for Privilege not supporting me and insisting I'll be in breach of T&C's and liable for £8000 if I return to my original part ex, I have prepared the following letter that I will send to the dealership, hopefully it won't be required. Any comments or suggests welcomed: Dear Mr. XXXX, REF: Hill/DEALERSHIPNAME-E-Pace SE I purchased the E-Pace SE with tow bar from DEALERSHIPNAME. At the point of purchase, I paid £41,000 made up of Trade-in, Jaguar Privilege & Jaguar Finance. The E-Pace SE is unfit for purpose. On 8th June at 13:34 the car was driving at
  4. Based on verbal comments from various people at the dealership they are also surprised at the current Jaguar response. I have found my original Ford Kuga tradein which is in the same dealership chain and they have agreed that I can have it back Unfortunately things get a little complex, so whats planned is I have to buy my old car back at a slightly higher cost as the dealership has fitted new tyres, MOT’ed the car and are providing a 12 month warranty, I’m happy with the cost as these are items I’d have had to pay for anyway. The dealership then settles the finance and they res
  5. Already rejected, current state of play is as follows, Jaguar still refusing to accept there's an issue 'No Fault found', Jaguar are saying my contract is with the dealership, dealership need financial assistance from Jaguar to provide replacement which they are not getting due to 'No Fault Found' Jaguar & dealership blaming each other. Still no explanation as to why the car stopped for 1 minute. A bit annoyed with it all, today I have found my trade-in car and it's still in the dealers own network, I have therefore asked that my trade-in and any monies are returned a
  6. After nearly a week of silence I receive an email below from Jaguar. As can be seen it now feels like initially they were hoping I’d go away but have confirmed its an unsafe car. Dealership are saying Jaguar beleive a software update is required if this is the case how many other E-Pace owners are unknowingly driving unsafe cars. I’ve highlighted this point and also checked with the legal teams and I do have the option to cancel finance and walk away from the deal, but that then means I’m £8k worse of as I won’t have my discount returned and can only be used once a yea
  7. I agree with all three points and regardless of what happens next I'm unlike to enable the collision detection again, possibly explains why its disabled by default. But in principle why are customers buying products that are potentially unsafe and are then not using or disabling them?
  8. Wasn't aware that the sensors levels could be adjusted, and to be honest getting any data from Jaguar relating to our car is impossible which makes me think there's something they are trying to hide. The issue could be sensor related, where this happened is just after joining a dual carriage way from a slip road and immediately go under a bridge, I've always wondered and questioned if the bridge may have contributed to the issue?
  9. Just checking, is this a suggestion that the fault with our car maybe dirt related, it was only 12 days old still nice and clean and I'm sure the dealership would have said 'dirty car not good'!
  10. I think were I am and hasn’t changed since the first week, I was hoping that a recognised fault would be identified quck and then we’d continue . After a week it was clear this was a unique issue and there would be no guarantee that it had been fixed and the reason for then rejecting the car as not fit for purpose.
  11. Unfortunately not, I returned the car to the dealership and after about 1.5hrs I was told the issue was very strange, initially they couldn't find any logs but after restarting the car the logs / errors appeared that were linked the to incident. It was at this point I was told that I couldn't have my car back as it was too dangerous and didn't want to put me at risk, unfortunately this was all verbal. The fact that a hire car has been provided would imply there was an issue, another verbal conversation I had with the Jaguar Executive Team was that they had instructed the dealership not m
  12. UPDATE : I still have access to our car using the Jaguar app and I've discovered that the journey history is available. This confirms that something clearly happened, there's two entries, so my challenge is why did our stop & start for 1 minute on a dual carriage way? Start time 13:27 left our home address, and then ended at 13:34 on the A1 Start time 13:35 from A1 to Biggleswade Retail Park at 13:40 I've sent these details along with detailed map images from the Jaguar application asking Jaguar to explain the break if there's 'No fault found' Refund is more
  13. Took delivery of a brand new E-Pace and initially all was good until 6th June was drive on a dual carriage way and the front collision detection system triggered incorrectly. The car was bought to a stand still, the hand brake applied, and engine switched off, no vehicles or obstruction in front of car. Luckily the lorry and car behind our realised there was a fault and avoided a collision, wife and daughter very shaken. Reported to dealership who were very concerned and asked to bring it into dealership, they inspected the car found errors or logs relating to the time of
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