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  1. Took delivery of a brand new E-Pace and initially all was good until 6th June was drive on a dual carriage way and the front collision detection system triggered incorrectly. The car was bought to a stand still, the hand brake applied, and engine switched off, no vehicles or obstruction in front of car. Luckily the lorry and car behind our realised there was a fault and avoided a collision, wife and daughter very shaken. Reported to dealership who were very concerned and asked to bring it into dealership, they inspected the car found errors or logs relating to the time of
  2. Back in January 2017 I switched banks. Everything seemed to transfer over with no issue until July 2017 when I received a letter from Kwik Fit Insurance Services saying I owed them £107 for a home contents insurance policy. On checking my direct debit list I discovered that no payment had been taken for the direct debit. I had two direct debits with Kwik Fit insurance at the time, one for car insurance the other for contents. I rang the bank who confirmed that Kwik Fit had never applied for the payments to be withdrawn from my account. I sent a recorded delivery
  3. Hello, A few months ago I started having my Boots.com orders cancelled for unknown reasons - in the end I gave up and used my husbands account. Then Argos started repeatedly cancelling my orders and so I used my husbands account. Now my husband is being refused orders from both of these companies for unknown reasons. Even if I try and set up a new account and get a delivery it comes back as cancelled. When we call the customer service team can’t tell us much it’s either our card/cards, names or address? Can’t seem to find much on this and what to do never
  4. Hi All, my mother had a tripping accident in a major supermarket last week. A piece of plastic cabling that is used to hold boxes together was left on the floor, my mother didn't see it, got her foot caught up in it and ended up on the floor on her right side. The plastic cabling was picked up and remove whilst my mother was on the floor. The store staff were very good, but no details were taken and through embarrassment she was desperate to leave the store. The store's first aider was called but my mother said she was fine and refused to allow them to call an ambulance.
  5. An investigation was underway on Friday night after the personal data of up to 44 million British consumers was feared stolen by hackers in a massive cyber attack. The information commissioner said it was investigating how the hack on Equifax, a US credit rating firm, affected UK customers, many of whom will be unaware their data is held by the company. Equifax and its UK subsidiary companies state on their websites that they represent British clients including BT, Capital One and British Gas. There are fears that customers of these companies could now be affected. BT said that
  6. An investigation was underway on Friday night after the personal data of up to 44 million British consumers was feared stolen by hackers in a massive cyber attack. The information commissioner said it was investigating how the hack on Equifax, a US credit rating firm, affected UK customers, many of whom will be unaware their data is held by the company. Equifax and its UK subsidiary companies state on their websites that they represent British clients including BT, Capital One and British Gas. There are fears that customers of these companies could now be affected. BT said that
  7. Hi All, A friend of mine is having a problem that I'm helping with. He purchased a secondhand Mercedes sports car for £26,000 from what he considered a reputable car dealer (not main dealer)it was delivered Thursday 13th July 2017. They are FCA regulated (Ref No 658267 ) and a representative of (MBI) Limited (Ref No 312143) He paid £10,000 deposit cash and the rest on finance with Close, the first day he noticed problems which were reported the second day, he thought there were gearbox problems and noticed the active intelligent lights were not working. He was asked
  8. Bought a 56 plate fiesta diesel 14th July. 2016 First problem we had was the alternator failed. The dealer replaced it within a couple of days. Now we have a more serious problem where it appears that the ECU has failed. This was reported to them on the 18th November and they collected it on the 21st November. The car is still with them and were being fobbed off with excuses. I remember seeing something on CAG saying that any fault found within 6 months of purhcase is deemed to be there at the point of purchase and the dealer is responsible for the repairs. Is this
  9. A family member decided 10 months ago to replace his ageing car with a factory-ordered brand new one. He opted for a PCP deal having first undertaken extensive homework about total interest payable and likely future value etc. Of all the options open to him, the PCP deal together with further incentives he negotiated with the supplying dealership most suited his circumstances. Until recently, he had no cause for complaint. But then the symptoms of one or two faults (or a single inter-related fault) affecting engine and auto transmission became evident. The car has been into the supplyin
  10. I purchased for 15,000 euros for a market sales wagon (a Fiat Ducato van, fitted with cooling units, shelves and such). Prior to the purchase I paid for a "car inspection" and purchased the van on the basis of a generally favorable review. However, the review missed the fact that the van was completely rusted underneath. It was purchased 2-3 weeks ago. I do not see how the inspection missed this. As the inspector's request, the van was taken to a garage so that he could see everything underneath (this was expensive as the license plates and insurance had lapsed, so needed to buy for short
  11. Hi folks, Mid-December last year, I bought a used car from a local dealer to replace our family car which was dying a death after many years of faithful service. The car looked to be in good condition (for a 10 year old car), full service history, 89k on the clock, just what we were looking for. I paid £1500 for the car plus £150 for a new cam belt and water pump as there was no evidence of this in the service history. they gave me £100 for our old car in part exchange. The car came with three months warranty. On 12th March (one day after the warranty expired), we broke down on the w
  12. Hi, I am a newbie to this forum so please excuse any ignorance! So, I was under a 2 year contract with DL where I was paying a direct debit monthly. After 21 months of being a member, I decided to cancel my direct debit as I was relocating to London for a new job role. I emailed the club to let them know in advance, and then shortly cancelled. I cancelled in Sep 15 (my contract was due to expire Dec 15). Unfortuantely, I didnt provide them with "proof of relocation" untill now - after recieving letters from ARC and consequently Major Law Solicitors, telling me I owed the final
  13. http://www.independent.co.uk/news/uk/politics/iain-duncan-smith-calls-for-urgent-esa-overhaul-as-part-of-drive-to-cut-down-welfare-costs-10468503.html When will this government stop bashing the sick and disabled?
  14. Hi there, A while back in June i had a major water leak, basically 50 galls came through the ceiling at a great rate of knots causing significant damage to lounge and bedroom ceiling, subsequently I've had two new ceilings as the old was asbestos (apparently) ..a new boiler and other ongoing internal works.. as we speak. If It were not for that fact i was here at the time of the leak it would have been catastrophic not to mention the flat below, the firemen who attended were none to pleased and reported their findings to the HA as failure to reasonably repair previous damage a
  15. Hi guys, new to this but tried reading as much as possible on other threads to get an idea of what to do but my situation is slightly different so hopefully someone can help. Went into DW Milton Keynes back in August last year to cancel my membership. Spoke to just a young girl working behind the front desk who let me know what i already knew.. . its fine I've made a note of you giving your notice and 1 months payment will have to be taken still. AT NO POINT DID I SEND A LETTER OR RECEIVE ANY WRITTEN CONFIRMATION. Money was taken in September which was fine ...but it was
  16. Hello all. This is my first post but have been reading some other posts and been really impressed with everyones willingness to help so I am hoping some of you may be able to offer me some advice. I will try and keep as concise as possible! I bought a car at the end Dec last year, Audi A4, 55 reg with 98k on the clock with FSH. A week in brakes failed and I took it to my local garage who said brakes were only 50% efficiency and would recommend new pads and disks all round. Took it back to dealer bought from and they only agreed to replace front disks.
  17. Hi all, I joined Virgin Active gym few months back, and after 2 months of joining I left because I ended up not going because of loss of interest and the price, so I cancelled the DD (the contract was for 6 months), and like a week later I received a letter from them demanding the money, and they sent me a few text messages too. After a few more weeks I received a letter from ARC demanding me to pay £210, they keep calling me constantly, sometimes like 10 calls; one after the other, which I ignored. After couple more weeks ARC sent another letter threatening court actions if the
  18. About 1430 hours today, Monday 22 December 2014, a Glasgow City Council bin lorry was travelling north on Queen Street when it appeared to strike pedestrians outside the Gallery of Modern Art (GOMA) before continuing to travel towards George Square, when it crashed at the Millennium Hotel on Queen Street at George Square. Read More Here: http://www.scotland.police.uk/whats-happening/news/2014/december/264461 http://www.telegraph.co.uk/news/uknews/road-and-rail-transport/11308468/Glasgow-bin-lorry-crash-live.html Very sad news especially at this time of year. I would like to
  19. Hi, I hope someone out there will be able to help me - I am currently having problems with a local car dealership who are insisting I return my temporary car and take my original car back. However I consider it is unsafe to drive, following three major issues in a 5mth period. The engine blew up in Apr 14, then the car had complete brake and steering failure in Aug 14 while I was driving it which was terrifying. I have tried speaking & writing to the dealership, HP finance company and manufacturer however they are all passing the buck and its difficult t
  20. Hi I recently let a section (shared space) of a commercial retail space. During the talks I asked if there were any major works planned as they had in my lease that I would be liable to share the costs if anything were to happen - I negotiated and capped it off at £4500 because something made me suspicious about it. Then 1.5 months into lease a tenant from above the shops who owns part of the freehold came in quite upset that my landlord was avoiding him - and he stated you've known this is coming for a long time - which she tried to hush him because I was there. This was in relatio
  21. Hi all. As some of you may know I moved from JSA to ESA a few months back due to anxiety and depression. In addition to this I was also under a consultant who was trying to get to the bottom of a condition I had causing untold infections, fever and generally not feeling well all the time. Well, I had my results after around 6 tests and have been told I need surgery - it is a personal condition so won't go in to much detail but it is a 3-6 hour op under GA plus 5 days in hospital and 2-4 weeks rest with minimal activity. I was hoping to move back to JSA in around 4-6 weeks but this is
  22. Hi. Need some serious advice and help here. Closed my business down March this year. I was liable for business rates from sep 13 to march 14. Totaling about £3600. I closed the business as we were not doing too well and struggling to make the rent money let alone bills. (we had been trading for 3 years but moved to a bigger location - more rent and now business rates etc). I was aware of the business rates of course but with the other bills piling up of course the business rates bill went on the pile. It is now 6 months later and I am now receiving letters form the local
  23. Hiya, So worried about a secured loan I have had with Welcome Finance since 2005 for 17k. To cut a long story short this loan was paid on time every month right up until about 2012 when I became very ill and also my salary dropped by 10k per annum due to no longer receiving a bonus at work. slowly since then I have got into arrears etc and bearing in mind these details my current balance is around 19k. They are such rip offs. in between all this I have suffered severe depression which they have only made worse through phone calls etc. They will not stop the
  24. I can't stress this enough, under no circumstances can FIRST TRUST BANK be trusted, they admitted a massive breach of data protection leaving everything avialible for other customers to see, to which I took a photo, this included bank statements, cheques etc.... They then poss forged my partners signature for a credit card application... [removed] They left my partner stuck in Paris when their systems went down.... When we complained they made us wait the full 8 weeks, admitted the breach of data protection, told us we had no right to contact them again, h
  25. Hi I do not know if in the right forum but I am a leaseholder of a flat from a local authority but has now been taken over by aprivate company , i put my own double glazing in and now they are doing the double glazing themselves and i think they want to charge me for the rest of the other properties but I am sure I was told by the local authority that mine had to be like for like and my only contributions would be for the communal stairwell windows and not my own and other properties, is this right. Thanks in advance Roy
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