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  1. My dad bought a used Peugeot 3008 from a main dealer. It had low mileage. He paid just under £7000 for it. The car came with a 3 month warranty. My dad has done around 600 miles in the car since he bought it. The warranty had expired only 2 weeks earlier. He took a friend to hospital which was a 200 mile round trip. On the way there the car suddenly lost all power and went into limp mode. AA came and said something was wrong with the injectors and he couldn't fix it. AA had to tow my dads car home. My Dad took the car back to the dealer. They said some of the injectors had
  2. Hello, first of all I would like to say I'm really glad I found this forum. After looking through some of these recent posts, I've noticed that others have had invalid 16+ oyster cards made for them and also got into trouble with inspectors. My case however, seems to be slightly different. I am an 18-year old student currently in full time education. This means that I am entitled to a 16+ oyster card already, and eligible for free travel. However, I couldn't figure out how to make the account and actually get the oyster card. I've noticed a lot of people on social med
  3. New code of conduct for artificial intelligence (AI) systems used by the NHS READ MORE HERE: https://www.gov.uk/government/news/new-code-of-conduct-for-artificial-intelligence-ai-systems-used-by-the-nhs
  4. Hello, 2 weeks ago I bought a used car and all looked good. This weekend, after washing it and driving home we noticed a chip in the drivers view on the windscreen that was not visible before. Thinking this must have been caused by a stone on the way home we called AutoWindsreens out. However, the technician advised that it was in fact an old repair and there was nothing more that could be done to make it look any better. He did say that it was structurally sound. As this must have been present at time of purchase, albeit not visible (not sure if the autoglym products the deale
  5. My son paid £6k for a car last week, a 2010 golf with 77k miles. He bought it from a motor dealer in London. His wife drove it down to my family in Wales, and on the 2nd day the car wouldn't engage D or R (auto-box) He contacted the dealer, relaying the issue from his wife. Unfortunately the issue has only worsened, and he decided, rightly in my view, that he was rejecting the car under the consumer rights act 2015 as it was less than 30 days old, and informed the dealer of this via email and phone-call. I am driving the car back to the dealer in London on Saturday morning
  6. Hey CAG, Posting on behalf of a friend. In short she doesn't have a tv licence as doesn't watch live tv only netflix. However her young daughter downloaded BBC iplayer on her tablet and signed up and gave her mums post code etc and obviously must of said she had a TV licence. Fast forward a few weeks and my friend gets an email that says "Our records show you've used BBC iplayer on a number of occasions in recent weeks. As your no licence need status is now invalid you need to buy a TV licence" and gives her a link to buy. Does she need to buy one, her daughter being on early te
  7. Help, Please can anyone advise me where to turn to. I bought a 3 year old approved used Mercedes from a Mercedes dealership on Dec 22nd 2017. I was told verbally that the car was being MOTed the day prior to my picking it up and I was giving paperwork listing the MOT date as Dec 22nd 2017 - Dec 22nd 2018. I was overseas for a while in Sept / Oct and left the car in airport parking. Whilst I was away my car was damaged with some scratching to the bumper. I returned to the UK and amongst the admin I had was a reminder for taxing my car. When I tried to do this I real
  8. Good morning, Lets I will explain situation. My girlfriend bought 1 month ago at work 50% discount card from colleague. The card was sold with oyster and 50% Jobcentre discount card. The person put her photo inside the job centre card and signed for it. She was told that it is legal card and he is working in Job Centre. Yesterday inspector stopped her on the bus and she told that the card is fake one and she can not use it. She paid for this card 80 pounds to this guy. They confiscated it and gave her two tickets: one for counterfeit ticket and other for refe
  9. Hi, I run a small retail operation, bricks and locks building..., I am disputing the bill Britisg Gas have sent me, they said it's a smart meter and up to date, it still doesn;t seem right.. One of the last letters have threatened with bailiff or coming in to change the meter, how heavy are they on this stuff? Need I worry till I can try sort it out with them? How long do they normally take to take action?
  10. I bought a Nissan Qashqui from a local independent dealer in June this year for just over £5k. The turbo went faulty within 30 days, after an initial appearance of indifference from the dealer they did indeed repair it and all was good. However, we now have an issue with the windscreen washers (both front and back) in that they just don't work. I can hear no noise when trying to use them which leads me to think this it is the washer motor (i have checked the fuse and it is not that). The washers did work upon when we first got it, but over the past few weeks they have stopped working. I c
  11. I bought a used car from a local independent dealership on 11th June this year for £5200 (Nissan Qashqai). It's been a good car since i bought it up until 2 days ago when the CD player stopped playing CDs (it's a 6 CD changer) and then yesterday when the car went into 'limp' mode when driving home. I called the AA who diagnosed a fault with the turbo and towed me to the car dealership. As it was late on a Sunday evening i left the car outside the dealership and returned there this morning at 8.30am to hand over the keys, explain the situation and ask for a repair. The reason i am pos
  12. Hi all, Just after some advise as this may be a bit different to other people cases. Today I received a Parking Eye "Parking Charge Notice". It's my car which my wife drove to take me to hospital, she paid using the Pay By Phone app, however she entered her cars registration by mistake. I worry she done this again the following day also! I've appealed and sent a copy of our proof (screenshot with incorrect registration on it) but now I'm wondering should I of come here first before quickly rushing into an appeal? 1 Date of the infringement - 13/09/2018 2 Da
  13. I have discovered your site investigating what to do in this case and would sincerely appreciate your help. I will offer feedback and donate for your time and energy. I really need your help. I used my mums oyster after losing my wallet and needed to get to a wedding over a weekend. When returning into London, the high value pass obviously flagged things to the inspectors who were waiting at the station. I had all my details taken. The inspector understood I'd lost my wallet and I didn't answer any further questions. I was sent a letter with a fine and a conviction if i
  14. I’ve never needed a mobile phone except when travelling up north to see my mum who’s in a care home. Just before Christmas 2014 I got a mobile phone from EE so I could stay in touch with work, etc., while visiting my mum. When I set it up it was clear that it didn’t work. I tried all sorts of things and it still wouldn’t work. But I forgot about it for a few days. When I got back after Christmas I decided to phone EE and tell them that it didn’t work. The problem was that they said I didn’t pass the security questions; as a result I could not speak to anyone.
  15. Hi all am new here and appreciate any advice bought a vehicle 2 weeks ago from a car engine rebuild garage who also has 3 other cars for sale drove it home and was smoking and down on power started next day and was lumpy starting informed the garage which said injectors need replacing and they would fix but I have had a garage go over car and few other faults washers don’t work air con rad half the fins missing injectors down and clutch rattles when turn off I have since spoke to garage regarding right to return car and want a refund they have said n
  16. Was stopped by an inspector for using parents freedom pass a year ago. Provided ID and name etc. Driving license I showed had a previous address so all correspondence was sent to this wrong address. At the time when the inspector requested ID I did not provide updated address as this was not on the license. I now regret not giving current address but at the time I simply provided my ID and did not think of this. Name and DOB given were correct. I have now recently received a 'Further steps notice' letter with court fine of almost £500 and discovered that this case
  17. Palm Oil-What Is It -How Does It effect Us-And What Is It Used For. Hi Old Tawnyowl hear reporting from high up in the canopy of a tree today in Lancashire. Just chilling out. Another thread coming through.Sometimes i have just got to mention something that is bothering me. The story began the other day. There i was seeing what people were saying to each other on my favourite subject Fracking when a video came through. Completely unconnected. Now my days seem so busy researching,working,walking the Shoreline that the day seems to have vanished before much is achieved. Anyway
  18. Looking for advice on getting a £500 refund for a deposit on a used car. On July 2018 I visited a second hand car dealer to purchase a used BMW that was for sale on its forecourt. I had a test drive we agreed to purchase the car for £11,000. The salesman filled in a part exchange form. I was trading in a CAT D car and at the time I didn't tell him that it was a CAT D. I understand that I was not under any obligation to do so. They inspected the car and they offered me £4500 for the trade in. There was a tick box on the form that asked if the car was in insurance write off
  19. Hi, Can anyone offer me any advice on an issue I have with the FOS. I took out life and critical illness cover through a tied broker in 2012. In 2016 I claimed and my claim was turned down by the insurer as they did not know about surgery I'd had prior to applying for insurance. Trouble is both me and the wife know we told the brokers agent all about the surgery on the night he came to get our signatures after checking the application. I made my initial call on the 14/4/12, their agent visited my home on 17/4/12. The FOS got involved after my complaint to th
  20. Hi, I wonder if anyone could clear things up for me, I purchased a used car 5 months ago which broke down yesterday, the steering lock is electronic and will not disengage meaning the car won't start. I had to have the car recovered to home as it was in a pay and display spot. It is my understanding of the CRA that if a fault occurs up to 6 months then the dealer has to offer a repair or replacement. They said there was a 3 months warranty and that's that. Upon ringing the dealer today, they told me to book it in and it will be chargable. Recovery has already cost m
  21. Hi everyone, im new here and i have a problem with a used car that i bought from an independent car garage which located in Manchester and I live in London by the way. the car was described as a fully loaded with parking sensors and AC, and park assist, and more. I took and drove the car from Manchester to London on the 27th December 2017, and I found out that the AC and the parking sensors are not working. I returned it back to the dealer on the 18th January. He refused to fix these problems as he said he gave me just engine and gearbox warranty My question is: doe
  22. Hello there, Yesterday I made a reservation for collection of a camera in store. When I arrived at the store, lady at reception went to get the camera for me. I paid for it and left the store. When I got home, I realized that the box was already teared up, which I have photos of, and which is even more weird, the camera was damaged. This is obviously a product that has been used either as showcase in store or returned by a customer. I can’t believe that they're selling used and damaged products as brand new, and trying to get away with it. I sent them an em
  23. Evening all, hate to say it but I need some help and advice again. I bought my wife a 62 plate Jaguar XF from Trade Centre Wales on the 6th November. It's done 90k and HPI shows 2 previous keepers. 10k trade in, £10 on credit card, balance by debit card. On the 7th, had trouble starting it. Press the button and the gear selector knob comes up and the dash lights up. After less than a minute, lights go out and knob retracts. Several attempts to start it and same thing. Gave up. Came out half an hour later, tried again and it works ok. Had the same problem on the 8th and
  24. My son went to inspect a car in a local used dealership on my behalf as I am overseas at present. I saw the car ( VW Golf estate auto diesel 2009) advertised in Autotrader, looked clean and well looked after by pics, only 2 owners and less than 100k miles , my son went to see the car , had a good look around and went for a road test after which I spoke on the phone to him. He told me of a rattle on idle which he thought was down to exhaust issue, but the car drove perfectly other than that, under bonnet looked good and no signs of leaks or coolant problems etc. Car had been cleaned obviously a
  25. Hello, I'm looking for some advice. At the end of May this year I purchased a used VW Golf GTD from a main VW dealer in West London. The car was six months old and sold to me as a former demonstrator. I paid £22K for the car. At the point of purchase the dealer informed me that he was waiting on the spare key and I drove away with only one key. Seeing as this was a VW dealership, I felt I could trust that said key would be sent to me. After numerous emails between myself and the representative at the dealership, he finally informed me at the beginning of August
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